Surf City Termite & Pest Control

I'm very happy with the entire process, beginning with the initial call to set up the appointment with Star and her quick turnaround to respond to my follow-up questions via email. I was also glad that they could accommodate my work schedule and came out on a Saturday. Abel was very professional and kept us informed as to what his findings were on the first visit. Then when I scheduled the job to be done, he continued to let us know what he had already done and what he was going to do next. Last, but not definitely not least, their prices are very reasonable. I received three quotes in total and one company, Pacific Coast Termite, wanted $2500 for the same job to use orange oil. It's great to know that Surf City allows you to get the important work done that is needed to protect our home, but without the inflated price.

I have been a property manager in Los Angeles and Orange Counties for the last 8 years. Star at Surf City Pest Control is my go-to person for all pest control issues. She is very responsive to email and phone. Surf City provides excellent prices, quality work, and honors their warranties with no hassles.

Been using Surf City for 8 years now, and have been totally satisfied using their services....maybe the insects not so much!! :-) Also used them for our termite tenting 3 1/2 years ago and was happy with the service as well as the cost....they were very reasonable and we've not had any additional issues since that time!!

We love using surf city, they are always dependable, reasonable pricing, and we working with Star is very refreshing!

We were seeing rats in our backyard, so based on the positive reviews for Surf City, we hired them to deal with the rodent problem. Pretty much everyone in the neighborhood has complained about rats, mice and other rodents in their yards and sometimes inside their apartments. The technician came out and set up traps around the property. After a few days, we stopped seeing any rats. That was nine years ago. We’ve been using them for monthly service ever since, not only for rodent control, but also to spray for spiders, roaches, ants and other insects.

Very happy with the work done. Thought the technician was impressively thoughtful and well-trained.

Very thorough inspection. Did the work on time and just as promised.

We have been working with Surf City for over 7 years and always have had great experiences. They are professional, on time, great communication, fairly priced, pleasant, and most importantly, get rid of the pests. Thank you Surf City!

Excellent work and very professional

It went ver well. The office staff was excellent and the guys that came out to the house were great. We have solved the problem of rodents!!! Thank you, Nancy Ashley

They will check traps in a week. They a great cleaning job as requested. Very thorough!!!!

Communication was great. Service providers were amiable and prompt. But the treatment didn't resolve the problem in any way. When we returned home from vacation (6 weeks after the treatment), the garage was already showing early signs of re-infestation. By 3 months, the problem was worse than before the original service. When I contacted Surf City, I was told the service warranty had expired. Would not recommend using this provider.

These guys did great. In our rental apartment in Santa Monica, we'd been having a rat problem (outside only, fortunately) for a couple years. They completely destroyed a set of patio furniture, and we were always afraid they would eventually find their way inside. The landlords finally agreed to let us hire someone, and we chose Surf City. The guy who came out knew his stuff, inspected the entire building, explained clearly what he could and could not do (it is of course impossible to keep away all rats from an outdoor space), set out some spring traps and some bait traps, and even hauled away the ruined patio furniture for us. (Thank you!) He came back a while later to follow up, removed whatever he found, and topped-up the bait stations. We arranged for six months of follow-up service and got exactly the result you want: someone would swing by, find the traps untouched, and say goodbye till the next month. The only reason we didn't continue the service is because our landlord didn't want to continue paying. For our part, we're very grateful with the work Surf City did for us, and we're completely pleased with the results. Here's hoping we won't need them again for a good long while.

The vendor made several visits. They charged $400 for work to "close up possible entry points." They set some traps and came back to check them. They never showed us a capture rodent. Turns out it was a mama mouse that had babies inside the wall. We had to cut open the wall, at our own expense. We pulled out babies only, twice. We have never caught the mama, because it is back.

They sounded very thorough but were too expensive for me.

Surf City was incredible. Their prices were reasonable. They did the work asked in a timely manner. They came out and checked their work three times at no additional charge. They also showed up at exactly the time window they quoted every time. I can't express enough how great it was to work with this company.

Surf City's exterminators arrived on time, did their work promptly, and my ant problem has been resolved. I'd hire Surf City again without hesitation! Great service for a great price!

There were highs and lows to my experience with the company. Originally, I was impressed the customer representative explained the process and we scheduled an appointment (Monday morning). The Friday before I was contacted to confirm the appointment. When the appointment time arrived with no technician, I called and was told that my appointment was for a different time. I was certain that was not the case, but there was nothing to do. When the technician arrived later in the day, he was courteous and professional. He told me to wait 7 days (which matched what I had been told during my initial phone e call). Seven days out we had more ants than before, so I called. This time I was told 14 days and I couldn't set up an advance appointment. It seems the call center customer service is inconsistent at best and unreliable. After the warranty period is up, I will not be doing business with this company again.

Very efficient and successful. 2 years later still no termites

did the job as advertised. We've used them for multiple years now.

Great, inside and outside...professional and always ask for problem areas and remind you of their 30 day post coverage.

Things went well. Everyone i spoke with or interacted with were very professional, helpful and/or informative.

On time for inspection and for work appointments. All work completed throughly. FOLLOWED THROUGH ON GRANTEE. Guaranteed was one year no charge if anything needing treatment was found--whether they treated it or not. Fungus showed up and it was treated professionally without charge and without any hassle.

they were very thorough and prompt. Felt like they really attacked the problem and now its a few months after...things still seem under control...would recommend this company to others

They do a good job, advanced visit notification, on time.