Sea Pool Service and Repair

David and his pool company were good when we were getting maintenance on our pool weekly. When we switched to bi-weekly is when everything changed. We have a salt pool and we noticed that when his technician was coming, he was only there for a short while and it seemed like the pool was not getting cleaned thoroughly. We noticed slime on the sides of the pool and dead leaves and bugs. We brought this to his attention with pictures and videos. First, he tried saying that he was not aware that we had switched to bi-weekly. Then we showed him text messages where we had confirmed. Then he tried saying it was because the water level was below the skimmer box. So we made sure it was always remaining full. He also said that we had not wanted to have our filter cleaned and changed, to which we again showed him text messages where we approved the cleaning and changing of our filter. He kept insisting that we should go back to weekly cleaning. Finally, he said that the technician who serviced our pool had informed him via a picture that our skimmer was cracked. We were astonished that he did not immediately inform us and asked if he could please forward the picture that was sent to him so we could get our home warranty company to open a claim. He refused and kept dodging sending it or even answering direct questions as to whether he would send it. We have a remaining balance with the company but it is so difficult to consider paying it and we have had to purchase over $300 of supplies to try and clean it ourselves. The most troubling thing is we had another pool company come out to give us an estimate of what it would cost and they informed us that someone had turned the pump system off. We never go back to the pool supply area and are absolutely baffled as to what happened the last two months we were being serviced by this company. Like I said, before we switched to bi-weekly services, things were fine. It was not until we changed that things started getting bad and it seemed the whole thing was to try and get us back to weekly services. We now have a very dirty pool and who knows how much it is going to cost to repair it.

returns calls. showed up when he said he would. reviewed schedule of follow up.

My new home had a pool that needed some serious work. Sea Pool Service did an amazing job getting it back to useable condition and now it’s beautiful! The pricing was way better than expected, I’m definitely hiring them on a regular basis.

The company employees were very thorough and efficient. They were knowledgeable and friendly. Great job getting pool ready.

So fab good. Too early to state evaluation.

I just hired the company. Too soon to write a review but they seem to be doing OK. Will update my review rating after I get to know the company.

.It's a little early to be trying to rate this company I met with them at my home and was quite pleased yes I hired them but they haven't done anything up to this point because are just getting started so it is impossible for me to give them a decent rating I think I'm going to be totally satisfied I would give them a five-star all the way down the line but I just don't know yet would be nice in the survey if I had an option to explain that first and rate them after they've been working a short time

None.

David was easy to deal with. He came over the next day after I called and gave us a reasonable estimate. The pool had a lot of algae but he said he could get it useable in one cleaning. His associate cleaned the pool well but the next day there was a lot of algae that had fallen to the bottom. I called David and he came over that afternoon and vacuumed. The pool looks great. Thanks David!

nice experience, returned my call quickly and were able to service my pool the same day, he also showed up at the time he said he would. very happy with their service.

Excellent work and trustworthy person!