Summer months ( about May to Sept ) they come weekly & the rest of the year every other week. They include a pool sweep in the monthly service & do extra maintenance twice a year. I have been satisfied with the service and have always been able to reach them if I have any special problems. I can certainly recommend them as a good all around service.
Description of Work: They have been cleaning & servicing my pool for about 2 years.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$75
KJ J.
02/2015
5.0
pool cleaners
+ -1 more
It went great. Ryan spends as much time as it takes to thoroughly clean the pool--sometimes 30 minutes--sweeping, vacuuming, checking the chemicals and making sure our pool is sparkling when he is finished. (Our previous pool "cleaner" would often check the chemicals, dump something in the pool and leave within a minute or two without doing anything else and before we could stop him and ask him to actually clean the pool.) When Ryan needed to hand off our cleaning to someone else, he gave us plenty of notice that Jeremy would be servicing our pool, so we met Jeremy and he has been as great as Ryan. During the year or so that Pool Heaven has been cleaning our pool, we had a leak that turned out to be a corroded valve in our pool's heater. Pool Heaven's service workers came out quickly, diagnosed the problem immediately, fixed it promptly and we didn't have to replace the heater. Everyone we've dealt with at Pool Heaven really seems to want to do whatever they can to please us, work with our schedule and help us. They take care of our pool as if it were their own. We really couldn't be happier.
Description of Work: After our last pool service provider sold our contract to someone we didn't know and whose service we didn't like, we searched Angie's List for someone new. We called several of the Angie's List pool cleaners in our immediate area, but few answered their phone or returned our call. Then we moved a bit out of our immediate area and called Pool Heaven based upon the reviews. We're really glad we did. Ryan almost immediately returned our call and was able to come to our home and give us a cleaning estimate the next day. He was prompt, friendly, knowledgeable and after the estimate, even offered to clean the pool right then and there--so we let him.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
DAVID B.
08/2014
5.0
pool cleaners
+ -1 more
Very well
Description of Work: Clean Pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Christina D.
12/2011
5.0
pool cleaners
+ -1 more
Everything is been fine. It is like haven. My pool looks great. They are friendly. They are very conscientious and I am really happy with their work so far. When they started my pool was green and he turned it without charging me anything extra he made it crystal clear again. When I talked to others when I got the estimates their price was right in line. As for responsiveness they got back to me right away. I will continue to use them in the future.
Description of Work: I had Pool Heaven Inc signed up for monthly maintenance of my pool. Accordingly they come out weekly and check the pool, check the filter and put more salt if needed because I have salt system. I pay them $85 for my slide pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Patrick W.
06/2011
5.0
pool cleaners
+ -1 more
Mark and his crew are professional, punctual, and a joy to work with. I highly recommend this company for any pool services needed.
Description of Work: I recently moved into a new home with a salt water pool. i called around for pool services. Mark responded professional and worked around my schedule to come out for an initial clean and proposal for service. The initial inspection revealed a defective salt cell. Mark recommended calling the home warranty and sure enough it was covered. Even though he lost the sale of a new salt cell, he gained by permanent business for weekly pool service!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Janet F.
01/2011
5.0
pool cleaners
+ -1 more
We have had them for about three months. They come out when they say when they say they would. They usually send someone earlier or later that week if they don’t come out on their vacation day. I like that they let you know when they are going to be at your home. They answer any questions.
Description of Work: We use Pool Heaven Inc for pool service.
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Service Categories
Pool and Spa Service
FAQ
Pool Heaven Inc is currently rated 4.8 overall out of 5.
Pool Heaven Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Pool Heaven Inc offers free project estimates.
No, Pool Heaven Inc does not offer eco-friendly accreditations.
No, Pool Heaven Inc does not offer a senior discount.
Yes, Pool Heaven Inc offers emergency services.
Yes, Pool Heaven Inc offers warranties.
Pool Heaven Inc offers the following services: Pool and spa equipment repairs & installs.