BEKINS MOVING & STORAGE

Description of Work: My experience was a nightmare. I scheduled the move a month and a half in advance. I was to get a call the day before the move and late that afternoon I finally called them. I had requested an early arrival from the day I hired them because I had a 6 1/2 hour drive ahead of me. I was assured the movers would arrive by 8:30am according to dispatch. | |Day of the move, the movers showed up at 10:30am. No one had told them I requested an early arrival. The lead mover told me he was on site unloading a truck when I called. It took them almost 2 hours to get to me. They didn't finish until 5:30pm, rush hour in Los Angeles. The movers were very nice and I don't blame them. I called the Bekins office in Santa Ana the next day and told them about my horrible experience. I was looking for an apology and a discount for all the stress they caused me. The dispatcher laughed and told me, "It will be a cold day in h*** before that happens". | |I called their headquarters and met a sympathetic ear who promised to look into the situation right, only to never return another call ever again. | |My stuff has now been in storage with Bekins for almost 5 months and they are delivering my things mid-July. The Livermore office in Northern California has been much better to deal with than Santa Ana, CA. It took Santa Ana 3 months to invoice the Northern CA branch. I was chasing them TO PAY THEM. When does that happen? I know the crew broke at least one chair according to the Northern CA office when they were unloading the truck. It was a French antique so that will cost them. I can't wait to go through a claims process with Bekins. | |My fingers are crossed that Livermore will provide an all around better experience. As for Santa Ana, the moving team was great but their dispatchers should be fired.

Description of Work: They moved some boxes.