HEMET FENCE CO

DO NOT USE THIS COMPANY My neighbor and I hired this company to build one side of a fence between us. He had used them many years ago for the rest of his fencing and he thought they had done a good quick job as all 3 sides were installed in one day. First, they cancelled on our scheduled day and rescheduled for a week later. I had scheduled to take off work for this constructions, so I was a bit annoyed but apparently they had crew out sick and were understaffed so It was fine. Then they came at 10am (not 8am as told) to start on a fence on the newly scheduled day. I had taken off work this day to keep my Huskies inside, so I watched, as did my neighbor, as they worked. They sent 3 guys, one which they said was a "trainee". We could tell right away that 2 of these guys had no idea what they were doing. Then, one of them said he was called out to another job (although the company later told me he went home sick, so they wouldn't be held responsible). We started questioning some of the things they were doing since it didn't look right, and then at 3pm they told us they had to leave the uncompleted job for the day. They literally left us with just posts, and an exposed front yard to the street. We were absolutely furious that they left an uncompleted job due to having sent unexperienced workers. I had to take ANOTHER day off of work to watch my dogs. They came out the next morning and ended up having to remove a bunch of boards that were incorrectly placed by the team they had sent the day prior. I called and complained to the company owners who said that "these things happen in construction" and refused to give us any discount. Skip to a few days later when I found a bunch of board pieces with NAILS in them that my dog was playing with, that they had failed to remove. I am one call away from taking this company to a lawsuit should anything happen to my dogs due to their negligence. This company is UNSAFE, UNPROFESSIONAL, UNSKILLED, and one of the most expensive in my research to be honest.

They were excellent and did what they said they would do. They gave a very good quote and did everything right. I would highly recommend them and I would hire them again.

As far as we could tell in advance, Hemet Fence Company had a good reputation in this area, so they were one of the companies we called for an estimate. Our initial contact with Nick was very promising and professional, and although not the cheapest estimate, we decided to engage them. We signed the contract and the work began in early May, 2014. The workers showed up as scheduled, but things fell apart after that. They did not have the correct fencing - which we only discovered after they had almost finished the installation. Also, the 6' gate, as installed, was almost impossible for one person to operate. We pointed these problems out to the workers, but they were not very fluent in English, so we stopped the job and the workers left. We phoned the office on the following Monday. This led to weeks of daily phone messages and emails not responded to, then finally an explanation that they did not have the right material, would order it and get back to us. It was the end of May when this finally happened, and we were leaving for the month of June, so we had to postpone the job until July. The old chain link fence and gates laid piled up in our driveway for the entire month of May. Finally the job was completed on August 4. And, to be fair, the fence looks beautiful and the gates work perfectly. But, the following morning we awoke to the sound of water gushing, and discovered that the workers had broken the irrigation line in several places - they had to have realized that they did this, and we were angry that they did not tell us. On the contract, the company assumes no responsibility for such damage, but the workers should have told us so we could deal with it immediately. Then, as we repaired the breaks in the line, we discovered that the workers had dumped all the broken concrete and rubble from the job around the hedges next to the fence. After all this, we have no confidence that Hemet Fence Co. can be trusted to clean this up without causing further damage, so we will take care of it ourselves. BUT, we are extremely unhappy with how we were treated by this company, and will never do business with them again. We were patient and polite, yet at no time were we given an apology, or offered an adjustment in price for the inconveniences caused. Their standard response was to complain about how busy they were. If you are too busy to return phone calls from customers, there is a huge problem with your business.