Hemet Fireplace Shop

Description of Work: When I went into the shop, for the first time I told the salesgirl I was retired, on a fixed income.And that I had heard a wood pellet stove was the most efficient source of heat available.I also added that the stove would be my primary source of heat.The charges for the stove, other than the down payment, were never fully explained to me. I paid $2,500.as a down payment.It was another $1,500+ when the stove arrived. in addition there were delivery charges, installment prices and each piece of the chimney had a price.This was all new to me. I have never had the opportunity to speak, or meet the owners of the Hemet store. The stove never operated correctly and three services were performed the first year. . I bought it in 2010 and by 2012 gave up on their expensive service charges and started using my kitchen stove for heat. Recently (for FHA) I had to get it operational, was $280.00 in service fees (from another company) as Hemet Fireplace has no repair person at this time. The sales girl is "gruff" and unfriendly and I have been told she is a family member of the owners. The Manufacturers of my stove and my insurance company have both told me a wood pellet stove should not be used as a primary source of heat. I am truly sorry I purchased this stove, one should be a mechanic to operate it.

Description of Work: Removed and replace burned out igniter for pellet stove.

Description of Work: Hemet Fireplace Shop replaced the igniter in my pellet stove. He had to do a little bit of disassembly and cleaning to get the new heating element in.