Synergy Co

They emoved an asbestos-laden vinyl kitchen floor. They were prompt, they were professional and quick. It wasn't a big job. I would recommend them to anyone

I called Synergy based on Angie's list reviews for removal of popcorn ceiling as it had asbestos. Yes, I had it tested and the results showed it had asbestos and needs an abatement company to remove it. I had an estimate from another company that was referred by our contractor. I thought that quote was outrageous and wanted another opinion. Synergy sent their estimator(Robert) in couple of days. I got the quote the same day evening and it was very reasonable. So I decided to go with the offer and scheduled the work. I had to postpone the work by a week due to delay in moving but they were very nice and worked with me to schedule the very next week as other remodel work was starting right after, On the day of the work, Joe (foreman) + another worker showed up on time and completed all the work in three days (as per the estimate). Since we had moved out of the house for remodeling, we had no issues with existing fixtures or furnitures being at the house. So I did not have to deal with any breakages or incorrect handling. The abatement work itself proceeded with no surprises and they had removed the ceiling fixtures as they said they would, and left the last layer of plastic sheets covering for the walls and floor for painting(as they said they would). So nothing unexpected. They were thorough to set proper expectation and met them. I just completed the abatement last Friday and am expecting the final docs to be shipped to me. Since I paid after the work was complete, I am just waiting for the air sample results, permit docs, final paperwork etc from them. I would recommend them strongly. I hate to leave a review saying how much it cost as every job is different. I did the abatement with the permit and the quote was almost half of the another company. But don't use that as a benchmark, but it was in my case. I am only highlighting that part to show they are priced reasonably. I am glad I called them.

The inspector came over and estimated a full day job, and told me that they would set up a corridor between the Attic entrance and the front door as a sealed working area and apply negative pressure. Because the contractor work for installing the new air duct already scheduled, there was only a few days window. He was nice to squeeze in the project for me scheduled at 12:30 even though he said it's a full day job. I decided to work from home to save some commute time on the day scheduled. To my surprise, 2 workers showed up at my front door a bit after 10am. I felt lucky to be at home. They sealed the registers and started working on the Attic without setting up a sealed corridor as I was told. When I asked, they said it's not needed for my home. It turned out that they simply taped a pipe to an air vent under the eave to pump air out. I'm not sure how effective it is with such a small air way. And they wrapped up and left at 12:30, so much of "a full day job". The second day the contractor installing the new furnace found a big piece of asbestos insulation not removed at the bottom of the old furnace.

They arrived on time, were neat and thorough. All ducts and piping were dismantled and taken away.

Superb Job! They were in and out in one day. Only small dings to drywall, less than expected. Drywall looks like it was just installed. Price Reasonable. Were willing to do our small job.

Amazing! They showed up on time and worked very hard to stay on deadline. I'm completely happy with the results

They were very efficient and professional

Smoothly, work was completed as a part of a larger project, and was completed on time.

They had to hang up plastic sheeting and wear hazmat suits to get it all out of there. The price was fair. They were good. I would recommend them.

We did not have any problems or issues. They did what they said they were going to do.

Extremely well! Can't say enough about them. Wish other business would learn from this company. It's called customer service!

Excellent company! Very easy going in scheduling and doing the job AS SUPPOSED TO BE! They recommended a company for the drywall after the asbestos were removed. However, we said we will shop around. They were fine with the idea. We did go with the company that they recommended, though Synergy workers were punctual, professional, and on task. They have a supervisor who came twice to check on the work performed and the person who verified that no asbestos was present before we would come into the house. We did not do the whole house; definitely we will contract them when we need to do the rest. Everything as should be!

They were helpful, arrived on time, did the work quickly, perfect service.

They removed all closets doors, took down all light fixtures. When I returned to my home and called them, the response was that I had to replace the doors and light fixtures. I had given a deposit before they started the work. I refused to give them the balance until someone came to hang the closet doors and light fixtures, also all the debris left in front of my home. . To this day there are still screws in my walls from where the plastic cover sheets were hung...that is another thing which was not. done and I did not notice until too late. I would NEVER give this company a reference.

They arrived on time and were very neat.

The best experience ever! From the beginning evaluation to my now working system it has been smooth and even better than I expected. Jeff had a lot knowledge and expertise and Mike's work crew was on time and informative. I have recommended many people to Synergy. I did a lot of research and spoke to several other solar companies and I am confidant that Synergy is the best solar company in Sonoma County.

They would not remove the plastic lining for some reason. This was my only complaint. It was a little confusing whether they actually got bay area air quality permits for that or not. I think they should have but it was somewhat confusing whether they needed it or not, depending on size and whatever. I thought they should have but it was a little confusing about whether they did or not. I also am not sure if they did the correct air testing or not. Their pricing was average.

Everything from getting estimate to actually having ductwork removed went very well. Prompt. Courteous. Professional. My only issue was I asked for documentation of what was done - to give prospective home buyers - and received no response until I said I wouldn't pay final invoice until I got documentation. Then I got response saying the specific documentation / commentary would be sent to me AFTER I paid invoice. Since the e-mail response included the specific info I asked for - in informal comments - I really can't figure out why they didn't get back to me before they sent invoice. It was 3 workdays.

Went really well, best price I got, clean and professional service

Our HVAC company texted Pete at Synergy with what needed to be abated. Nine duct register boots (8 removed), one return and one furnace plenum. Synergy came out, did some work and left, saying they had completed the work. During this process, they had a supposed HEPA vacuum set up in our entry way inside the house. It was held together with masking tape. I noticed a lot of dust coming out of the vacuum cleaner (I’m allergic and had runny eyes and a sore throat). My wife came downstairs and felt sick to her stomach. The vacuum cleaner should have been outside, and should have worked properly. Who knows how much asbestos dust was spewed out into our house. In addition, they only removed and abated 6 of the 9 register boots, and only abated the top half of the return air duct (which we were replacing), leaving the bottom still taped with asbestos. They did not even work on the furnace plenum. We called them back (another crew came out) to finish the work. They abated the return air duct and the plenum and removed another one or 2 of the boots. We had to call them (a third crew) out to remove the last boot and abate the ninth one. All 3 crews were poorly trained and lacked common sense. In most jobs, this would be something to get irritated about, but when you are talking about potential exposure to asbestos, this is a serious problem. Both my family and the HVAC crews were potentially exposed to asbestos dust. I ended up complaining to Pete at Synergy. He never returned my call. I ended up taking to someone else. I told him that I would contact the District Attorney and file fraud charges against his company, in addition to filing a complaint with the Air Quality Board and the contractor’s licensing board. I told him that I would not pay him one cent. He said that he would forward my request to accounting, implying that I would get a refund. However, they ended up charging my credit card without ever getting back to me. So I called back and Pete did return my call this time. After repeating my complaint and threats and demand for a refund, he ended up grudgingly refunding my $1400. But he never apologized. He disagreed with my description of the problems and did not even admit that they did anything wrong. MY HVAC crew said that this is not the first time they’ve had problems with Synergy.

They showed up as scheduled, did the work in a very professional manner.

I would like to thank synergy for making this process easy and hassle free, they were fast, courteous, professional, and it only cost me 1,100 and they did my neighbors home and he was pleased, so if your looking for a company that does excellent work then call this company.

All our contact with Synergy was positive. They were responsive to our inquiry, promptly came out to provide a written estimate, and flexible about scheduling when we called back 3 weeks later (after comparing their price with other providers.) The crew that did the work was punctual, worked crazy hard to finish up in a single day, and completely cleaned up after themselves. We got the results of the final asbestos testing the next day as promised (all clear) and got our house back 24 hours after the crew showed up - as promised.

GREAT!! Flooring was removed quickly and completely.

I thought the company did a great job in removing the popcorn ceiling and we really loved working with Jake. The issue we had with the overall job was the referal that Synergy gave us to finsih the ceiling after the popcorn was removed. They referred Mike Rath and working with him was not a pleasant experience. We wanted a smooth ceiling and he convinced us to have an orange peel finish with a "trust me, I have a lot of experience" speech. He really didn't want to listen to us, just kept on telling us that he knows best. Ultimately, we felt bullied into going with what he recommneded and we are not happy with the ceiling. On top of that, we called them back because there were 2 sections that did not look good. They patched those and now they look exactly what they are: patched areas. Not a good job at all. This resulted in the overall job not being satisfactory to us which is unfortunate for Synergy, but it is hard to separate the two jobs since we did not get the result we wanted.