Stay Cleaned Up

Another local provider with good reviews recommended Stay Cleaned Up, since that provider used a truck, rather than a portable steam cleaner, and could not do high rise buildings (above three stories). Michael Fubara, one of the managers of Stay Cleaned Up, took my order by telephone on April 2, and quoted me a price based on the square footage and my request for Scotch guarding (which was extra). He was able to have his partner Davonne Barnett handle the project the next day (April 3, 2013). Davonne was scheduled to arrive between 11:30 a.m. and 12:00 noon. He called at 11:30 to tell me he would arrive around 11:45 a.m. and did so. First Davonne pre-treated the carpets with a solution; then he steam cleaned them; then he Scotch guarded them. I was amazed at the difference--they looked like new. I would definitely use Stay Cleaned Up again and recommend this company to other owners in my building.

I needed to have my tile and grout cleaned and sealed. The owner was very punctual, professional and polite about giving me an estimate. Unfortunately that is as far as I got with the job. After estimate was complete, I was told I would get a call "right back" with an appointment time - but the call never came. When I finally decided to call the phone number on the business card to make my appointment, we were able to set a date and time. The appointment time came and went. Two hours later, I called to make sure I had the correct date and time. The owner said yes, but was not sure why the workers had not yet arrived. 45 minutes later, the workers called me to say they would be "right over". By then it was well beyond the time they should have been FINISHED with the job, and too late in the day for me to allow them to start. I called the owner for a new appointment for the next day. Again, he promised to call "right back"...