Renewal by Andersen - San Francisco

They don't have professional installers. And the product they install is not produced by them. They are extremely expensive and terrible at carrying out their work. I was visited five time from start to a barely acceptable finish. On the upside, they are always very polite, they smile but they don't perform. Beware.

terribly terribly expensive when compared to all other estimates. They even said they were including a discount. At least 2 times as expensive.

Company promptly set up appointment, which was great. Representative was thorough. Appointment lasted approximately 4 hours due to all the discussion. Was told would have two weeks to reconsider if signed contract that day, which I did. Read contract more thoroughly next day and saw we had 3 days - not 14 days - to cancel. So cancelled immediately. Felt it was bait and switch. Products are clearly excellent. Too bad sales didn't reflect same level of quality.

With the good reputation carried by Renewal by Andersen we expected a positive experience for our small home project. Unfortunately, our experience has been anything but smooth. I will never recommend Renewal by Andersen to anyone. Although the windows were very expensive, the most expensive quote, we were excited to see this project through. For our small home project, four windows and two sliders, work began at the very end of February 2018. Our project was set to be completed in mid-April, due to some late arriving windows. Here, at the very end of July 2018, the work is still not complete. THREE AND A HALF MONTHS after the set completion date, our project is yet to be finished. What’s left? The correct hardware and a transition. These items were scheduled to be installed June 11, but the worker did not have any of the correct items upon his arrival to our home. The items were reordered and were set to arrive July 13. What? Why? Why does it take over a month to get some door handles and a piece of wood? Supposedly these items arrived on the correct date and I was told someone would call within a couple of days to schedule an installation date. Well, I’ve waited patiently for two weeks and still no phone call. I guess we’re just small fish in a big pond. In most places of employment, if an employee had failed to complete a project within a reasonable amount of time they would be asked to seek employment elsewhere. Nearly every time I talk with someone, it’s someone new and they have to figure out the whole story. With that said, every single person has been very kind, helpful, and very willing to help get this project finished quickly. However, there are just too many people working on this one little project. I have had to call through every phase of the project to make sure our items are ordered, shipped, and scheduled to be installed and I simply do not have the time to follow up with them through every phase. It's their job to follow up with the customer in a timely manner and not allow weeks to go by with no word. Needless to say, we are very disappointed in our overall experience and will never recommend this company to anyone. On a positive note, the installation crew was fantastic and the windows are beautiful.

Any questions or issues during installation were addressed immediately. Final result was perfect for both wood side and stucco side of house. Still need to put final layer of paint over the primer layer and paint the stucco to match the surrounding wall.

We were pretty much held hostage in our home by the Renewal By Andersen sales rep. The guy was there for THREE hours. It wasn't until the 2.5 hour mark that he actually gave me an estimate- $45,000! I almost laughed out loud when I heard it. Yes, the windows seemed like they were very good quality, but I wonder exactly how many people can afford their price point- I sure can't- so it was a complete waste of both my time and theirs. After the quote was given to me is when it turned into a real scam. The rep REFUSED to give me anything in writing regarding the quote. And even though he knew he was our first estimate, he said the price was only good if we signed the contract RIGHT THEN. He did a couple other sketchy things, which I can't even remember because I'm so mad. We pretty much had to kick him out of the house because he wouldn't leave. And yes, it is true that they will not come out and talk to just the female half of the homeowners. Someone even called a few days before my appointment to remind me that we BOTH needed to be home or they would not come. All this despite the fact that I make all the home upgrade decisions for our house. Please read all the Yelp and other reviews on this company before inviting them into your home. That is a mistake I will not make again.

Our Anderson Window installation has just finished. We replaced all but 8 windows and french doors in our house. We should have replaced them all. We got their "A Team" install crew headed by Steven and Earl. What a great crew. Very easy to work with, great installation, great look in the finished product. I can't say enough good things about these windows and that crew.

The price, I have nothing to compare it with. I mean I did look at a couple of other, there deal was more expensive, you know. I was very happy with the expertise.

Replaced window crank under warrantee.

They provided excellent service and the installation was easy. They were on time and they also followed-up as well. We also love the product.

Because I scheduled an appointment through the Renewal by Anderson Web page, I am not sure where the representative came from or if he was from San Francisco . He subsequently gave me a preposterously high quote of $6,927. A high-quality door and installation should be around $3,500, at the most. And, of course, he had a special sale that "only applied today," which would reduce the cost by a paltry $700. Like I have never heard that trite "act today" sales spiel before! I mentioned my experience to other Anderson reps at fairs and shows, and none of them had anything to say to counter this. It seems like Anderson is hurting their reputation and sales by having to pay such high-priced middle-men for essentially doing very little.

Well I don't know what they did but it leaked. So I had somebody out from Anderson window I think last Monday and he put chalking on the outside where the two windows come together and he said that part will be ok it won't leak anymore but they'll come back and replace the window ledge because that is oak and it's all ruined. Anderson Windows cares, most of the time. When they were putting the windows in they were getting the young men, they were coming from Modesto. I live near the Golden Gate Bridge. Just from Modesto to San Francisco is a long drive and they were doing this every single day. Some days they'd show up some days they show up late, bout two times they were actually almost on time. But Anderson Window in that respect they said oh no they'll be there, they'll be there, they'll be there and one day waited all day and they'll be there and they never showed up. Other than that the windows themselves I was truly happy with until this thing leaked.

The crew was extremely professional and nice to work with. They were prompt and we always knew what to expect. An overall wonderful experience!

The gentleman that came out was very professional, courteous and took the time to explain their product and how they do their work. After the presentation he gave me 3 price options, the least was more than double the next closest competitor. I am sure they have a good product and maybe even the best product out there but for less than 1/2 the price I am happy to go with at least comparable quality.

I love the door and the workmen did a good job of installing it. They couldn't complete the job in one day because they didn't have the materials to create the outside framing of the door. It took almost THREE months for them to get back here and complete the job. They had several excuses for such poor service---couldn't find a matching trim, etc. I think the project was too small for them to make it a high priority. I don't think I would use them again, at least for a small project, based solely on this time lag (which they didn't seem to care much about).

It was very very good, if we had more work we would definitely use them again. They did have some caulking that was not right from the manufacture and they reordered it rather than go ahead and use the wrong caulk and I think other companies would have just used what they had. Very good, very clear and personable, a pleasure to work with. They are very good quality but they are expensive.

It went very very well. They were efficient. They were neat. They were fast. The windows worked beautifully.

Their price was a little high, but the windows are good quality.

Horrible, I would never want them in my neighborhood.

Everything was great. The product was great to. The person who came out was extremely professional and we appreciated his time. When it came to the price it was a bit more than we had anticipated.

The person on the phone did not clue me in to how I needed to be there to receive a 1+ hour presentation. I thought I just needed to be there to let him in to do some measurements and give me an estimate. The person came out at the designated time but I was not available. He did give me a rough estimate and it was way outside my ballpark.

I had left several emails which none were never returned. They called once and said they were going to call back -- they never did.

They were very responsive. In the bathroom they accidentally put in a non-frosted window and they came back and replaced it with a frosted window.? They were very tidy. The windows are very nice-looking and have been holding up well. The price is reasonable for the quality you get.

I was under the impression they would be able to do my entryway door. They called this morning to let me know they don't do entry doors, they only do sliding glass doors. I am getting a refund through Angie's List.

The service was fabulous and we are very happy with the windows/doors.