Larsen Construction

Larsen's crew was superb and professional; showed up as planned and installed and cleaned up afterwards.

Larsen Construction's workmanship was exemplary. The windows are a high quality product, cleanly installed, are very functional, and are aesthetically pleasing - a vast improvement from the original windows. The problems with the job were on the administrative side, not the installation side. Jim Larsen (the owner of Larsen Construction) came to the house on 25 January 2014 to evaluate the job and inspect the existing windows. He explained the best options for replacing the windows and suggested a retrofit in this case providing me with Milgard's information booklet as he walked through various options. He noted the window types and wrote up a contract on the spot saying that the windows should be available for installation approximately 5-7 weeks after the order was placed. The price was a fair price for the amount of work needed, and we discussed a modification to his normal payment plan. His standard contracts break the payments into four installments including: 1. Deposit 2. Measure 3. Delivery 4. Completion I asked if I could instead pay half up front, and the other half upon the final walkthrough at completion (I wouldn't be present for the installation, hence the need for the walkthrough once the work was completed). Jim agreed and noted the deviation on my copy of the contract. He sent his lead installer back to the house in early February to take the measurements and then ordered the windows, which based on his estimate, should have been delivered for installation by late March. In late March, I tried contacting Jim via email (I'm very hard to reach by phone), and didn't hear anything for several days. I finally called his office and asked when the windows were expected. Jim said he didn't know, but he would get back to me. I sent a follow up email on 12 April, and finally received a response from Jim on 14 April saying that Milgard had cancelled the order, and he got them to reinstate a rush order, and they were expected within about three weeks. The windows were installed on 14 May, but during the walkthrough on 16 May, I discovered that five of the windows that should have been occluded were clear. Three of those were at ground level on the uphill side of the basement, one was an uncovered bathroom window, and the other was a garage window directly facing the neighbor's kitchen. These five were clearly not to spec. It turned out that Jim had transcribed them incorrectly on the reorder that he sent to Milgard, and he said he would submit a new order to replace those five. He then insisted that I pay the "third" installment for delivery. I reminded him that we had altered the standard contract to pay half up front and half on completion, but I didn't have my copy of the contract with me during the walkthrough. He hadn't entered that deviation into the computer, he'd only written it on my copy, and continued to insist that I pay that installment. Also on the walkthrough, I discovered that the basement/garage windows were not trimmed. The original window frames had been flush with the unfinished walls, but the new vinyl window frames left gaps that the crew had foamed to seal leaving the raw foam visible. Jim hadn't mentioned that this would be the case, and I hadn't asked not realizing the replacements wouldn't be flush. Jim said he'd send me an estimate via email for the additional materials needed to trim those windows. Jim said he would only charge me for the additional materials, not the labor. I sent an email on 20 May asking about the additional estimate and sent a follow-up email on 17 June, but I didn't receive a response until 8 July. In his response, Jim also mentioned that the replacement glass came in the week of 25 June, and he hadn't heard from me approving the trim adder. He hadn't heard from me because he hadn't sent me the information. I approved the trim, and the crew installed the replacement glass on 29 July 2014. We did the final inspection and I wrote the final check on 1 August 2014. I signed the original contract on 25 January 2014 with the expectation that the job would be completed by late March. The job wasn't completed until the end of July due to lack of attention to detail on the administrative side. Still, the workmanship was exceptional, and I would hire Larsen Construction in the future. I suggested to Jim that he try to be more responsive to email since for some clients like myself, phone contact isn't always expedient.To his credit, Jim was very open to feedback on this experience.

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HJim recommended windows that fit the style of the house and was the only contractor that was interested in replacing the wood sills to keep the look of the house original. Derek and Chris, the installers, did an outstanding job with complete professionalism. We could not be happier with the entire process and finished product.

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Then did not here from them for three weeks, said his computor was down for two weeks and was sick for a week, (if my computor was down for two weeks i would be out of business) so i told him that and yelled at him said i was still waiting on a quote, when i got the quote i thought it was too high so got another one, and it was a lot less money for the same door, so went with the other company.

I received a prompt reply after purchasing the deal but after that it was all down hill. He requested pictures; I sent them; no response. I called for an appointment; he came out and looked at the situation; no response. I've lost interest and am in contact with another provider.

Both wife and I liked his recommendations. Just waiting for an estimate. I called last week to make sure he hasn't forgotten us.

Everything was great very professional very clean on time enjoyed them tremendously will use them again

I purchased one of Angie's List's Big Deals for Larsen Construction. We needed a new sliding glass door that would be more energy and sound efficient. I had been emailing with another contractor who was offering a Big Deal, but the quality of the door they offered was lacking. I saw Jim's offer, contacted him through email to get a ballpark price and ask him which vinyl sliding door he'd recommend. I did some research, saw that the Milgard door he liked was a good one and bought the deal. Jim came out to measure and set me up for the install. He was very nice, helpful and friendly. He provided a quality sliding door and labor at a good price. His installers were courteous, did really good looking work and cleaned up after themselves -- they left the place clean which was great. My experience with Larsen Construction was hassle-free and quick -- what every experience with a contractor should be. I'd recommend Larsen Construction to anyone.

it went very well. the 2 men were quick and thorough and when they were finished it was impossible to tell that there had been a change. they cleaned up nicely.

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They did an excellent job, fast, clean and efficient. Would definitely use them again.5 stars!

Never provided an estimate after seeing the project.

I really did not think he knew what the problem was with the windows.

I contacted Jim Larsen to come out and give me a quote to replace 13 windows and 2 sliding glass doors. My husband and I liked him so much that we decided to work with him and signed the contract on the spot. I was very happy with the service and the installation. The installers were very clean and professional. We upgraded my kitchen window to a garden window and the living room window to a bay window. He recommend Milgard and I took his advice. Jim also suggested we select windows without grids to have a better viiew and we are so glad we did! We enjoyed the view we had without having the grids in the way. I recently sold my home and the windows we selected definately added to the value of the home. We had several potential buyers comment that not having grids was a good idea. Wuld recommend Larsen Constuction in a heartbeat!

Their price overall was reasonable, but he was a tad bit higher than another bid we had. However, they replaced a broken window for free, so that equaled everything out on the price. They did very good work. The only issue we had is regarding the replacement window. They took couple of measurements wrong and had to re-measure it couple of times. Other than that, we were happy with their service.

The person I contacted was Jim Larsen. I did a search on the kinds of windows that were around and ended up choosing Marvin Windows oak framed double pane windows and Larsen Construction had a good record with them. I felt they were very professional and efficient. They put in a bay window and that needed a skirt as well as asphalt roof put on to match it. It was kind of an impromptu problem solving which they did well. They were expensive compared to other manufacturer windows. They were responsive. I will use them in the future.