Description of Work: Custom Craf Urethane was selected to put a foam roof on our Eichler home in San Jose, ca. We also included the installation of bathroom fan vents in the ceilings of each bathroom, and the replacement of one skylight. Keith Nokes was very thorough in understanding the project as a whole and made judicious recommendations about the repair of one skylight other bidders had said would need replacing. He also offered to leave the gravel from our tar and gravel roof in a pile by the curb so as to enable us to use the gravel in our landscaping. This was his idea and after hesitating to take on this project of moving all the gravel to the areas where it would be useful, we agreed and were very happy we did. Keith also made recommendations for the choice of the bathroom vents. We went with his choice and have to say that the extra motor power is great to clear out the moisture promptly even though the motor is a little noisier than I would have liked. All in all his working crew was considerate and hard working. There were a few glitches here and there and the cleanup might have been a little more thorough. In consideration for this Keith gave us a break on the cost he had initially quoted. Keith came back one month after the roof was installed and this was right after the first downpour of the fall season. He inspected his work and found that he will want to apply additional foam material in the areas where ponding was still present (over the garage and in a couple of overhang areas. We agreed that this work would take place next March 2016 as the conditions for doing the work now with temperatures so low were not ideal. I found communication with Keith to be easy and prompt. After his initial two visits before the prep work was to be done (removing the gravel and securing the old roof), we communicated primarily via email which suited me well. Keith is a professional with expertise beyond roofing and we very much appreciated his contractor's eye. For example he also replaced a ceiling board that had been damaged by termites in the past. The work was completed on time and we are happy with the work.
Rating Category
Rating out of 5
quality
5.0
punctuality
5.0
Yes, I recommend this pro
$29,500
Eric C.
12/2013
5.0
roofing
 + -1 more
They gave a very professional quote with photographs in the double areas. They only do one type of roofing. Their professionalism sets them apart. It was a one day roofing job. I was impressed because they wrapped the cars of several of our neighbors.
Description of Work: I used Custom Craft Urethane to do spray foam reroofing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Madonna-Kay S.
05/2012
5.0
roofing
 + -1 more
Keith evaluated the roof and gave me detailed, knowledgable information on what could be done. He took pictures of the roof and areas of concern. I appreciated seeing it without having to get on the roof myself. He kept me informed on when they would be able to do the work and sent someone to make temporary repairs when rain storms were expected before the complete job could be done. The team was prompt, efficient and professional. The work was completed as described and they left the yard cleaner than when they started.
Description of Work: Replaced tar and gravel roof on one portion of my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Denise L.
12/2011
5.0
roofing
 + -1 more
They were professional. They were prompt and showed up right on time.
Description of Work: We hired Custom Craft Urethane to replace our roof on March 6th of 2010.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$19,000
Linda T.
04/2011
5.0
roofing, skylights
 + 0 more
Excellent service-would definitely recommend again. I got detailed quotes from several roofing companies. However, Custom Craft impressed me as Keith, the manager has been very responsive, personable and professional from start to finish. Keith was very informative and detailed about the roof, type of work needed and gave me an immediate estimate on the spot. I could tell he and his team took pride in their work and were genuinely interested in providing great service and ideas. They worked seamlessly with our general contractor.
Description of Work: Roof and skylights
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$22,500
JOAN K.
04/2010
5.0
roofing
 + -1 more
Overall, I was satisfied. There was one glitch in which my phone went out. The individual in charge of the installation came out and resolved the issue.
Description of Work: They completely re-roofed my home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DAVE & MELISSA F.
09/2008
5.0
roofing, skylights
 + 0 more
Very professional, courteous and FAST.
Description of Work: Had a long-term problem with leaking skylights that were not installed properly by the previous roofer. Also, roof vents needed to be raised because they were also leaking. Custom Craft built up the curbs and replaced the vents. They also solved a wire continuity problem to one of the vent fans. They then applied polyurethane foam. Finally applied some plywood sheathing to repair some damage to the soffit boards.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$10,000
DAVE & MELISSA F.
10/2006
5.0
roofing
 + -1 more
Company provided a straightforward, professional proposal with photos of existing condition. Crew arrived promptly at 8 AM as scheduled. They were courteous and efficient, including putting up plastic sheets to protect neighbor's windows from over-spray. They were done by approx. 2 PM same day and cleaned up properly. They appeared to know what they were doing, but it is too soon to comment on the quality of the work or to say whether the leaks are fixed. The company offers free roof inspections during the 20 year warranty period. The foreman Keith also kindly gave me some free suggestions regarding skylights on another property.
Description of Work: Crew applied foam polyurethane overcoat to existing composition roof. This required a primer coat and the foam coat. The foam can be applied in varying thickness, so this attribute was used to correct some ponding problems.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,850
10/2005
5.0
roofing
 + -1 more
This company did a lot of work to my roof and they have done many neighbors homes as well. It is safe to say they do good work. I would use them again but I hope that I will not need too. The people who did the work were good quality people. I had dry rot and they had to replace a lot of the lumber. They were very helpful and a little more expensive, but again they had to do a lot of work on my roof.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Skylights
FAQ
CUSTOM CRAFT URETHANE is currently rated 5 overall out of 5.