Born Moving

DO NOT HIRE THEM!!! I used Duane and his not-so-experienced crew a year ago moving from my condo in Oakland. I hired them to pack and load my belongings into PODs. It was a horrendous process. They underestimated everything from timing, to boxes, to how much would fit in the POD. I kept asking through the whole process if the POD was large enough, but it didn't seem so to me. And at the end, I had to scramble and get another pod because they left my most valuable stuff to the end so I had to 1/2 fill one and it cost me extra to store two pods. AND THEN DUANE WILL ASK YOU FOR CASH ONLY! The move cost me THREE TIMES what I was quoted. FAST FORWARD over a year later, I'm finally unpacking my PODS and it was THE WORST packing job ever, I just found a bag of TRASH, and a box of wire hangers. The crew needed so much managing that I could not monitor what was going into the storage and they kept asking me questions over and over. I had to call Duane multiple times to manage his team. I lost so much money and they treated me horribly during a very hard time. They overcharged me for boxes, and furniture pads that were taped terribly. DO NOT HIRE! AT ALL!

Working with Born Moving was a total disaster. The two moving guys didn't seem to know what they were doing, despite the written instructions on the Born Moving invoice indicating that they would pack appropriately for a long distance haul, and despite the fact that 3 times Karen from Born Moving assured me that her "guys" knew how to pack for long distance hauls. When the cube arrived in Santa Fe, I hired professional movers from Santa Fe to unload the cube, and they informed me that the packing had been done wrong. Heavy furniture was placed ontop of cardboard boxes, and the boxes were crushed. One original piece of ceramic art was destroyed, and the Born Moving guys, had packed the MId Century Modern Danish Dining Chairs without any cardboard bewteen the legs of the chairs and each item they had the legs of the chairs touching. Upholstery was torn, and the wooden backs of 2 irreplaceable Mid Century Modern dressers were punched completely through. There were also chips in the fronts of the dresser drawers. Upon seeing the damage, I immediately called Born Moving, requesting a call back, and they didn't call me back, I had to keep calling them until Karen from Born Moving finally answered 4 days later. She promised to have the owner Duane Fagan call me back, and he never did. I have had over 5 conversations with Duane on the phone, and he absolutely refuses to acknowledge his fault/ and or liability in this issue. He continues to simply hang up the phone on me in the middle of a conversation, rather than address the issue in a professional manner. Duane Fagan has the worst Customer Service policy I have ever encountered. He is the most immature and unprofessional Man I have ever dealt with.

Best move ever and we have plenty of experience. This move was arranged well ahead of time from another state. When we got to the apartment for the move, we had two days to pack. We got a call from Born Moving on Monday to confirm the Wednesday move. They called again on Tuesday to ask how many wardrobe boxes we needed. That's right, they provided the wardrobe boxes free-of-charge! On the move day, the three-man team arrived early, but not too early. They started to work moving the boxes out, wrapping the furniture and loading their truck. They never stopped and their system was efficient. We traveled up to the new address and they unpacked, reassembling the bed and a few furniture pieces in record time. I would use them again and again. They were organized, efficient and pleasant. Their equipment was well-maintained, their truck was huge compared to our move which didn't fill more than a third of the truck.

Very well, they arrived early, from the original time.

Movers were professional, fast and very careful w/our belongings

The gentlemen who moved the furniture were timely and polite. All went well except that one metal bed support piece was lost in transit. Fortunately, it was not a crucial component to reassembling the bed!

They are really good. I have actually used them 2 or more times before this. They are always on time. They are always cheaper than their estimate. They are just really careful. Everything is very straight forward with them and its very easy to move with them.