Bell Brothers Plumbing Heating & Air

Very well and felt good about the service they did. They installed a ptrap in our AC to help draining better.

Tech good if limited knowledge (full disclosure I am very high end (non AC) tech) adequate and responsive and at least temporarily resolved issue and most important-did not push expensive and unneeded repairs as I have experienced from other vendors- So excellent overall performance

Great job all around moving and replacing our heater, installing new ducting and adding AC. Michael was great helping us on the sales side, and Stuart and his crew (Juaquin, Derek, and Angel) worked hard to get our AC up and running right before a bad weekend heatwave. De Ann (sp?) was really helpful with coordinating schedules around our lives and everyone had clear and prompt communication. Definitely would use ABC again for other work.

JC Garcia was an outstanding technician and company representative. He explained everything, was deliberate and determined that our rooftop unit had some loose connections and rust that he fixed and the unit is now functioning. This was just an outstanding experience--thanks JC!

The initial meeting with Jeff was thorough and he explained things quite well in ways that we could understand. He was able to give a fairly specific estimate on the fly and tightened it more once he was back at the office. His team was dedicated and professional and they did an impressive job front start to finish. The removal of the old unit was outsourced. Among the ABC team, Joel Allan and Derek were here for two long days and they were very methodical in their approach. Being that the house is 90 yrs old, there were some tricky issues about vent placement, luckily we were able to reuse three existing vents, and the team was able to make good informed decisions along the way. At the end of the installation, they showed us the new unit - we opted for a top of the line Carrier model - explained how it worked and walked us through how to use it. They left only the instruction booklets and a receipt, all the trash was cleaned up and taken away. We weren't sure if it was customary, but we did give a good tip and we let the team leader figure out how to parcel it out. From the start, they seemed professional, knowledgeable and efficient, and they delivered on all accounts.

I possibly might use them again. I wouldn?t necessarily rule them out. I wouldn?t specifically say, ?hey look, I?ve got an issue here, your the first person I'm going to call!?

All work performed was on-time. They did a great job. A very professional group of guys. The only reason I gave them a C for Responsiveness was that they made a scheduling error and I rearranged my schedule to accommodate them as they could not rearrange their schedule to accommodate me.

I called ABC and they were able to get me on their schedule the same day. The technicians arrived and promptly located the issue. They replaced the capacitor and got my unit back up and running. The technicians were both personal and professional. I would recommend ABC to family, friends, and anyone who requires service to their heating or cooling. A+ service, honest and skilled technicians, and the awesome lady who answered the phone made everything happen as quick as possible.

A++++++*. Very professional. Super clean and curtious

They arrived on time. Their very professional and prompt. The workers did their job, they were professional. It's a family business and one of them are our friends.

Furnace fixed Quickly and permanently

From start to finish, everything went great. The sales rep Mike Stone was very friendly and clear. He provided lots of detailed information to my questions and set up a good system for my house. The asbestos removal was preformed by a third company, who were very professional, quick, and clean. Mike, Joaquin and Ben came to install the A/C and heater. They showed up right on time, were very professional, and helpful. They laid mats down everywhere they went to protect the floors and cleaned up very well afterwards. They did a fantastic job. Everything looks very neat and orderly, including the plumbing and cabling outside of the house to the unit. Not the cheapest, not the most expensive, but great work. Would hire again.

WOW awesome job. I called for a quote, Jeff Cecchin was there the next day to give me a quote and within a week I had my new wall heater. Joel and Allen were fast and efficient. The cleanup was spotless. If your looking for professionalism in a contractor I recommend ABC.

Just about perfectly! The receptionist on the phone was personable, polite, cheerful, and got a tech appointment quickly. The tech (Bruce) arrived on time (early in the 4 hour window), was also polite, cheerful, and represented ABC very well in terms of service and genuine helpful attitude to customers. He worked quickly but carefully, diagnosed the problem and had the replacement pump in his van. Easily the best experience I've had with HVAC/Plumbing company ever. You can bet I will call ABC the next time we have a problem.

Went super well. Technician arrived on time and quickly diagnosed problem, and fixed it at diagnostic fee. Great work.

We were very happy with them. Our furnace went out, and so they made it work where they got out and fit us in; they made an extraordinary effort to get out and service us. They were actually early in arriving, and I think their pricing was probably competitive. They were great and I'd recommend them to anyone.

They did a great job, showed up on time, completed the job on time, and the efficiency of my heater was greatly improved after they were done. Explained the options and mad recommendations, and performed the work to my satisfaction.

I was thrilled that ABC was able to get me on their schedule one day out during one of the coldest weeks in January. Most of the other outfits I'd called were booking 2 weeks out (not ok in a household with a 2-year-old trying to get over a cold). When Bruce arrived, I asked him to be my hero, and he did not fail me. He quickly identified the issue with my furnace (blown control panel), had the replacement in his truck, and got it installed quickly. He also fine tuned the system, and put in some much appreciated extra effort solving problems related to some odd components appurtenances to my furnace. Through it all, Bruce was very informative, didn't charge me extra for watching and asking lots of questions, and gave me pointers for things to monitor longer term to refine how I use my furnace. He also gave me a candid assessment of whether to consider replacing my furnace. Very satisfied.

My complaint is that I wanted a breakdown of the total cost, e.g., labor, parts, and a description of the parts that were used. The company refused to comply with my request, stating that "it is our policy not to provide a breakdown." This policy is highly irregular and not in keeping with the usual and customary practice of other service providers. I intend to do more plumbing work, e.g. repipe, install a tankless water heater.etc in the immediate future. Thus it's imperative that i am informed of all parts that were used at my residence. I am very disturbed by ABC's refusal to comply with my request. Dr. Nakama

They were all very courteous, efficient, arrived on time, answered all my questions, protected my rugs and vacuumed up any debris every day. I really appreciate all of that. The job was done in three days on schedule. Michael Stone, who was my first contact and determined what needed to be done and what ABC could do, recommended a financing source which was the only way I could afford to get the job done. Thank you, ABC! Thank you installers -- you couldn't have been nicer to deal with. On a side note, like any big job there was a technical glitch which I called about and got an appointment the next day. Apparently some wiring was a little off and they sent a technician, Bruce, to come fix it. Bruce really looked into it, spent the time and the trouble to discover the problem and fixed it. I appreciate that he listened to what I had to say about the problem and really looked into it. He is a really nice guy -- easy on the eyes -- a silver fox so to speak. A treat watching him climb up and down the attic ladder :) Thanks Bruce! Again, thanks ABC!

I called ABC Monday morning and they had someone at my house that afternoon. They gave an appointment time between 1:00 and 5:00 pm and called about 20 minutes before the repairman showed up, so I knew exactly when to expect them. Sal was very considerate, quick, and helpful. He went above and beyond in helping me move a china hutch to clear the space in front of the cold air return. He was very clear about the cause of the malfunction, and gave some advice on other minor upgrades I had asked about. Definitely very satisfied and planning to hire again.

It went well. The Service man was very professional and did a great job, which is what I called for. So far there has been no new problems.

They managed to squeeze us in on very short notice for 12/29 & 12/30. We had out of town guests staying with us starting on 12/30 so we were VERY glad we would finally have heat! They were prompt, got the whole job done in less than 2 days, cleaned up after themselves each day, and were very nice guys to deal with. 2nd day they asked if they could show up early as it was the Friday of New Year's Eve weekend. I was fine with that, meant we'd have heat that much sooner!

I have a service contract and use them twice a year for winter and spring service. I have not had any emergency so their responsiveness is okay. Their quality is good, they call and schedule.

ABC did not respond to my email inquiry so after a week I called and reached them and an appointment was immediately set up. The technician was very helpful and professional, all I had was a failed termostat and $59 for this diagnosis was a very reasonable price. I would have really liked ABC to have reasonably priced thermostats so I could buy it directly from them and have the technitician install it. But the thermostats they were so overpriced that I bought it on my own and installed it myself. I would consider using ABC again for the professionalism of their technician but I would be cautious about the price of products they are selling.