Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Altra Pools

Pool and Spa Service, General Remodeling

About us

a

Services we offer

a

Amenities



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

3.73 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
33%
3
0%
2
33%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.3
responsiveness
3.3
punctuality
4.3
Showing 1-3 of 3 reviews

Anita H.
12/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Gary diagnosed an ugly iron stain along the walls of my in ground spa and spreading to the pool. Other companies told me different things that wasn't even close. Gary fixed the problem and at a reasonable price. I was so impressed I hired Altra Pools for monthly pool & spa service also. I'm still happy and would recommend this company to others without reservation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Thomas 'Mike' D.
09/2012
4.0
pool cleaners
  + -1 more
We spoke only on the phone but I am quite satisfied with results.
Description of Work: Altra Pools replaced the circulator pump, pump PBT, and replaced the pool cleaner motor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$60

Beth M.
03/2012
2.0
pool cleaners
  + -1 more
After a very rushed consultation, we decided to go ahead with the project. The team was on time and moved quickly on the removal of the old equipment and relocation and installation of the new equipment. We should have been tipped off to a possible problem frmo the get go when they asked for 50% of the invoice immediately and the remaining 50% before they would start the project. Once the sub-contracted company arrived to install the new solar heating equipment, we discovered that Altra Pools had not properly communicated the needs of the recessed patio roofing for the water to flow through the solar tubing properly.The solar contractor, Sol-Tek out of Fresno was very kind in trying to remedy the situation and returned in a few days with the necessary lumber to fix the problem and said that it would discuss the extra labor and materials with Altra Pools since they were hired by them. Once the solar was up and running, I called and asked Altra Pools to please return to educate us on how the new control panel worked and to paint the pipes to prevent corrosion by the sun (I believe this a city code). After never being able to reach the office and no return calls, I realized that I was completely off their books, done and over with, and turned to Sol-Tek for assistance.Sol-Tek did return and teach me the and quot;ropes: with our new system, and told me that they were also very upset because their calls to Altra Pools had also been avoided and not returned and that they had sent several invoices and had yet to be paid for their services and materials. I still continued to call Altra because I also found that the pool sweeper was not connected to the correct pump and was not running properly and the remote control was not programmed properly and the pipes had still not been painted. We were long forgotten. I managed to track down a company representative from the pool equipment manufacturer and he was kind enough to reprogram the remote and rewire the control panel for the equipment to be running properly and educate me on the control panel usage several months after trying to reach Altra Pools. Suddenly in March of 2011, Gary from Altra Pools, magically reappeared and called like he had installed everything the week before and said that he wanted to come by and be sure that Sol-Tek had done their job properly! Six months later after dozens and dozens of un-returned calls to him. I never saw him, so I cannot be sure he did come by but he did send a worked to paint the pipes. Long story short, I would never go back to Altra Pools, clearly they have zero follow-through and no customer service skills. No customer should have to beg for a job to be completed and correct. This a large financial investment in our home and it was just as large of a project to get Altra's attention once they had our money. I suspect that their sub-contractors have to work very hard to get paid.
Description of Work: Altra Pools gave was contracted to relocate our pool equipment, upgrade the pump and filter, install new solar heating equipment and remove the old solar equipment.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

$6,000

    Contact information

    1212 N Douty St, Hanford, CA 93230


    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 4:30 PM
    Tuesday:
    9:00 AM - 4:30 PM
    Wednesday:
    9:00 AM - 4:30 PM
    Thursday:
    9:00 AM - 4:30 PM
    Friday:
    9:00 AM - 3:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    General Remodeling

    FAQ

    Altra Pools is currently rated 3.7 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 4:30 PM

    Tuesday: 9:00 AM - 4:30 PM

    Wednesday: 9:00 AM - 4:30 PM

    Thursday: 9:00 AM - 4:30 PM

    Friday: 9:00 AM - 3:30 PM

    Saturday: Closed

    Altra Pools accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, Altra Pools does not offer free project estimates.
    Yes, Altra Pools offers eco-friendly accreditations.
    No, Altra Pools does not offer a senior discount.
    No, Altra Pools does not offer emergency services.
    No, Altra Pools does not offer warranties.
    Altra Pools offers the following services: a

    Contact information

    1212 N Douty St, Hanford, CA 93230


    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 4:30 PM
    Tuesday:
    9:00 AM - 4:30 PM
    Wednesday:
    9:00 AM - 4:30 PM
    Thursday:
    9:00 AM - 4:30 PM
    Friday:
    9:00 AM - 3:30 PM
    Saturday:
    Closed