Window factory is a second generation, woman owned and operated company that specializes in replacement windows and doors throughout the San Francisco Bay Area. From design and product selection to installation and service, Window Factory has 17 years of experience and over 5,000 satisfied customers. Each and every one of our installers are factory trained and employed directly by Window Factory (no subcontractors). LICENSE NUMBER: 781086
Business highlights
30 years of trusted experience
Services we offer
Product and installation of vinyl, wood, fiberglass and aluminum windows and doors. Free in-home estimates by Window Factory representatives.
Description of Work: In early 2007 the Window Factory installed 4 Peachtree windows and 7 Anlin windows at our residence. |The quality of the work was first rate, and the very nice team of men worked efficiently and courteously. |We have been totally happy with this company's work and our communication with them afterward. |We had one free service call a couple of years ago, when a window that wasn't locking properly was promptly fixed, and today had a bathroom window counterweight mechanism that had stopped working repaired under warranty . The initial installation work in 2007 was excellent, and the customer service and support has been superb. We can highly recommend the Window Factory!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,770
Joe B.
07/2015
5.0
replacement windows
+ -1 more
unknown
Description of Work: Multiple new windows installed, installation went very well, with their staff very skilled, easy to work with. New windows have immediate huge benefits in terms of temperature control in house, and cutting down outdoor noises.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Ariel F.
02/2015
5.0
replacement windows
+ -1 more
Great experience with Window Factory. They were really friendly and patient going through all the options with us. We were pleasantly surprised with the price and when it turned out they had made a mistake in the addition, they stood by the original lower estimate. The ordering, measuring, and installation process went very smoothly. They brought 6-8 guys out to install and everyone was very polite and respectful. They got the work done in half a day when I thought it was going to be a full day. They reinstalled the brackets for my blinds without me having to ask. The windows look great and the installers left the house and yard clean and tidy. Couldn't be happier with my new windows and so glad we hired Window Factory.
Description of Work: Installed 9 Anlin Catalina windows and one door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Irene M.
01/2015
5.0
replacement windows
+ -1 more
It has been almost 6 years since installing my new windows, but it was probably the best home improvement I've ever made. These windows look great, are energy efficient & have held up very well. The Window Factory did a great job with the installation, & had everything finished up in one day. They were friendly, professional & left the job site clean after installation. This was money well spent, & I was very happy with their work.
Description of Work: Replaced all the original aluminum windows in my house with new Anlin windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Robert G.
09/2014
4.0
replacement windows
+ -1 more
unknown
Description of Work: I'm very happy with the windows and door as well as the price. They were very friendly, knowledgeable and punctual. | |The only thing I'm not pleased about is the finish of the outside frame. There was no discussion of the treatment of the outside frame, which is cedar. My home is cedar shingles, which butt against the outside frame, so painting or sealing the frame is basically impossible without my removing the shingles or the frame. | |If you use Window Factory, make sure you discuss this before starting the project. |
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Lisa M.
01/2014
5.0
replacement windows
+ -1 more
The work was done in a day, and the workers were clean and professional. I have said that the windows have paid for themselves with the money I saved on my heating/air conditioning bill.
Description of Work: Although I used Window Factory a long time ago, I loved their service and products and always recommend them. I replaced all my single pane windows (11 total) and front door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Richard F.
12/2013
5.0
replacement windows
+ -1 more
They were fine and did everything they said they would. They followed through and delivered when they promised. The quality of the installation was fine too.
Description of Work: We've used Window Factory for windows. We've got 15 windows from them.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Joanne L.
10/2013
2.0
replacement windows
+ -1 more
AWFUL! The owner literally screamed at me over the phone. Eventhough it's been years since this happened, it still stands out as one of the WORSE experiences I've ever had with a company. I will NEVER use this company again. In fact, the windows are now falling apart and i need to replace them. The workers were okay but I know I could have a found better, more professional company.
Description of Work: They removed the old windows and installed new windows
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$2,500
Susan Z.
10/2013
5.0
replacement windows
+ -1 more
They did a great job. They came on time with 5 guys and were able to complete all the windows in about four hours. They did a great job on the installation, cleaned up thoroughly, and besides that, they were easy to be around. I would definitely recommend them.
Description of Work: Retrofit of 8 windows of various sizes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,600
Joe B.
10/2013
5.0
replacement windows
+ -1 more
It went very well. We were quite pleased.
Description of Work: Replacement of old windows with new double pane windows.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
David P.
10/2013
5.0
replacement windows
+ -1 more
Window Factory did an excellent job installing a garden window in my bathroom. It was a tough job, since the window is on the third floor of a 3 unit building and they had to use scaffolding, but they handled it with skill. They were a pleasure to do business with, and I highly recommend them.
Description of Work: Installed a garden window in my bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Shane H.
10/2013
5.0
replacement windows
+ -1 more
They did a good job. The type of window they had was good for what we needed. They were able to install the window quickly and did a great job at selling it. They cleaned up well.
Description of Work: They installed a window in one of my bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ellen M.
10/2013
5.0
replacement windows
+ -1 more
I thought they were reasonably priced and did a great job installing the windows.
Description of Work: New windows purchased and installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Geoffrey G.
09/2013
5.0
doors, replacement windows
+ 0 more
The windows are wonderful and fit well. It was a good experience. I liked how fast they completed the project. The work was done mainly from outside of the house. When they disrupted some trim they responded right away by priming the woodwork. Their prices were reasonable. I was very happy with the customer service and the result of the installation. 2/17/14 I thought that the salesperson used a hard sell that I didn't appreciate.
Description of Work: They installed eight windows and a door. Some of the windows were large picture windows.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JUDITH S.
09/2013
5.0
replacement windows
+ -1 more
Everything turned out fine. The installation was flawless and the windows are high quality. My only complaint was the high prices. Everything was handled professionally and beautifully. I plan on using them again. The crew was fantastic to work with and completed the work in the six units in two and a half days.
Description of Work: They replaced thirty-eight windows in a small apartment building that I am the property manager for.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$22,000
Charles N.
09/2013
5.0
replacement windows
+ -1 more
They did the entire job in one day and were very efficient. They did a good job cleaning up after themselves. The scheduling and service were both timely. Their prices were reasonable. This was the only time we have used them but we would use their services in the future because they did a great job.
Description of Work: They installed new windows in our whole house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Jean K.
09/2013
5.0
replacement windows
+ -1 more
They zoomed in, took all the old windows out, installed all the windows and left. They took all the old windows with them. They did the job quickly and did not waste anytime. We have been very pleased with the windows. They were professional and knowledgeable. I would recommend their service.
Description of Work: They installed at least eight windows throughout the entire house.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Judith A.
09/2013
5.0
replacement windows
+ -1 more
I went with them because my father had used them in the past and I liked their work. I received bids from 2 other companies and Window Factory was the best bid. I was impressed with how neat and tidy they were with the installation. I had a specific window of time that I needed the installation done in and they worked to fit me in the time frame I needed.
Description of Work: They installed double pane windows in parts of the house including two bedrooms and two bathrooms to try to conserve energy.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Michael B.
08/2013
5.0
doors, replacement windows
+ 0 more
The process from quoting to installation was smooth and painless. The crew was a little late showing up but they did the work in a timely fashion and was exceedingly clean. We are planning to replace all of our window and plan on quoting from them again.
Description of Work: Sliding patio door replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from WINDOW FACTORY
Dear (member name removed) , Thank you for the review. Your feedback is much appreciated and we look forward to quoting your windows in the future! Best Regards, Rachel Blum Co-Owner
Ernie T.
06/2013
5.0
replacement windows
+ -1 more
We were very happy with the work. They did it timely and within the budget. They were professional, polite, and informative. They sat down with us and explained their entire process for when it would be completed. They met all of our expectation.. It was very well done and we are very happy with it.
Description of Work: They installed dual pane windows throughout my home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tom F.
06/2013
4.0
doors
+ -1 more
The work turned out very well. I was satisfied customer.
Description of Work: They installed a sliding glass door.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from WINDOW FACTORY
Dear Mr. [member name removed] - Thank for your review and the positive feedback! Please feel free to be in touch if you have any issues with your door or require further services. Best Regards, Rachel Blum Co-Owner
Diana B.
06/2013
5.0
doors, replacement windows
+ 0 more
They were very professional! The windows really cut out the traffic noise as I live on a busy corner. It was a good price and I love my windows! It was an overall wonderful experience. I have recommended them to other people.
Description of Work: They replaced my windows. They took my old windows and put my new windows in. They also installed two sliding glass doors in the front and two sliders in the bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from WINDOW FACTORY
Dear [member name removed]- Thank you for the wonderful review and for passing on our information to others! We are elated to hear that you are enjoying the new windows. Please feel free to contact us if you require any further services. Best Regards, Rachel Blum Co-Owner
Claudia Y.
05/2013
3.0
replacement windows
+ -1 more
Window Factory were not willing to work with a contractor. This company wanted to sell us windows and we told them that we would like to work with them and we had another contractor working to install them, so we told him that we would give him our contractors number and they could work together. He didn't call them and then they called him and they were unwilling to sell us the windows, they wanted to install them themselves. They want to take the mark up to do the labor, so we bought them from somebody else. Their price was high.They did not get back to the people who we asked them to get in touch with.
Description of Work: Window Factory came out to try and sell us windows.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Response from WINDOW FACTORY
Dear (deleted member name), I want to apologize for your poor experience with our company. We are a window and door replacement Contractor, specializing in product along with installation. Unfortunately, we are not in the Business of selling product only. I am very sorry if you were lead to believe by our salesperson that we could offer this service to you and your Contractor. Thank you for the feedback - it is the best way for us to prevent any misunderstandings like this in the future. I am happy to hear you were able to finish your project and are satisfied with the work. Best Regards, Rachel Blum Co-Owner
cynthia L.
05/2013
5.0
doors, replacement windows
+ 0 more
They took care of a little problem I had ASAP. The windows look great.
Description of Work: They installed windows in the whole house. They also changed a window into a sliding glass door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from WINDOW FACTORY
Dear [member name removed]- Thank you for your review - we appreciate the feedback. Glad to hear you are enjoying your new windows and doors. You know where to reach us if you need anything further! Best, Rachel
Mario C.
09/2006
3.0
doors, replacement windows
+ 0 more
In 2001, we chose this company because we liked the description of the retrofit window replacement technique, the quality and look of the windows, and the competitive price. However, our experience with the actual installation has not been so good. All the work was performed by a big crew in one day, but too many of the installation decisions were left to the crew who shortcut appropriate techniques. We have had a number of leak problems, which went undiscovered for the rainy season and resulted in moldy wallboard. The cause in all cases was improper installation, lack of installing the promised flashing, and lack of caulking altogether around one window. When I called, the company did come out to reset two of the windows and caulk around the one, but by then, avoidable damage had been done. Since the installation, I have watched the same windows being installed by another company, and I learned a lot about how the job should have been done in the first place.
Description of Work: Fourteen original windows and one sliding glass door in our two-story home were replaced with vinyl retrofit windows.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Doors,
Egress Windows
FAQ
WINDOW FACTORY is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM
WINDOW FACTORY accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
No, WINDOW FACTORY does not offer a senior discount.
No, WINDOW FACTORY does not offer emergency services.
Yes, WINDOW FACTORY offers warranties.
WINDOW FACTORY offers the following services: Product and installation of vinyl, wood, fiberglass and aluminum windows and doors. Free in-home estimates by Window Factory representatives.