Slate Roofing Co

In early 2021, we had a leaky roof. We called Slate Roof's Randy Voss. Randy charged ~$150 to come same-day -- an expediting fee. Since our roof was leaking, we felt we had not choice but to pay it. Randy came quickly, which was appreciated but in addition to the expediting fee, he charged us for a "roof inspection" which he said he had to do before the repairs were attempted. After paying this additional fee, we were surprised by the lack of a veritable inspection report. It was a few hand-written lines about what he had seen in the diagnosis of the leak and a few words about chipped paint or leaf gutters needing cleaning. It was nothing similar to actual roof inspections done with real estate transactions. It was simply him viewing the roof. When I asked where the report was from the "inspection" we had paid him for, he confirmed that all it was were those few lines written down by hand. We then ask him why the roof had leaked. He said he thought it was because of equipment that was overwhelmed during the storm making water seep in through the attachment of the equipment around the roof shingles. He said he cemented or patched the attachment points again and that "it should fix it." I asked if he had tested the leak with water or otherwise knew it was an adequate repair. He said he could not. Fast forward to the first rain of Fall 2021: first big rainfall on 10/24/21 and the leak was back. Water leaking from our ceiling again. This was his reply: "US: I was concerned then that an incomplete job had been done but you assured me what was done was all that was needed. The first rain of the season has come and our roof is again leaking is exact fashion and same location as last year. Can you please arrange an urgent consultation to come back our and fix it again? I questioned last time the thoroughness of the inspection and the fix. This time can we somehow buy your services as more thorough? We are more concerned with quality of the repair so this doesn’t keep happening. The insulation is wet in the crawl space. You may not recall, but you told me that there was a leak where some piece of roof equipment attached to the shingles and you said you repaired it. This time, is there something more you can do? RANDY: As I explained then and will re-explain there’s no way I can guarantee a repair nor do I know anyone else who could guarantee a repair this repair was about 200 repairs ago and you’re the only one that has called back so apparently I’m doing something right even though in your eyes it seems like I do not. US: given the repair was insufficient since it’s leaking now, can you come back and do a more effective repair? The water is leaking non stop. we’d appreciate any help to stop it. RANDY: As I recall I went above and beyond out of my way to come and try to help you and you’ve been nothing but unappreciative, when I repair a roof I do it as if it were my own which is why I have an outstanding reputation. Since you think my repairs are insufficient why would you want me to come back and why would I want to. US: [Our] apologies. when [we] said insufficient [we] just meant that whatever was done didn’t work, because it’s leaking now. might you be able to come and repair given we have water leaking through the ceiling into the living room? as you mentioned, your reputation is outstanding, and we are in need of help. thank you. RANDY: My work ethic is that I try my hardest to please all of my customers and it seems like you’re one that is unpleasable I’m not interested in working with you no matter how much money you would be willing to pay I’m sorry find someone else. Or since you seem to know everything you should fix it yourself US: Who could be pleased with a leak not fixed? Is there someone in your office or a partner that could help? Anyone else at [your company]? We are looking for someone who can come out urgently. Can you help us please?" Randy did not reply to this text, ghosting his former customer and refusing to return to inspect the work he did that did not fix the problem. He then deflected his poor performance, resorting to personal attacks, calling us "unpleasable" and stating that "we seem to know everything". We cannot recommend Slate Roofing for these reasons.

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Randy was great, very professional, friendly and knows his stuff. Highly recommend. We have a problem room (geodesic dome) and very few people would even call us back when we called for an estimate. Randy not only call us back right away but came out, gave us a great bid and did the work in a very timely manner. Fixed our leak and showed us a few things we could do ourselves. All in all awesome experience.

Amazing!!!! I will hire Randy again and again and recommend him highly!! I called several other roofers on Angie's List and no one even bothered to call me back. Randy called promptly and came out when he said he would and did everything that needed to be done. Excellent roofer!!

Randy spent at least an hour evaluating the above issues. I appreciated his knowledge of the material & procedure to install/repair. Before finding Randy, I had been unsuccessful in locating someone knowledgeable, with the time to do the work. He was prudent in his advise to chalk the posts and cracks rather than pull up the waterproof membrane to replace damaged plywood at this time, since I am planning on replacing the deck in a year or so and will do that work then. He did his best to find chalk color to match as much as possible, and I don't expect any leaking in the near future. His estimate $300 On the roof he found one pipe that was too short to adequately install a new gasket. He recommended an extension, which would require removing the flashing and some roofing around it. Which he did the following week. Since I wasn't at the home at the time, nor would I have climbed the ladder to view the work, Randy took several photos which I appreciated. His estimate $200 Randy was professional and up front at all times. As a single woman, I appreciated that and felt comfortable with him. He could have had a much larger job/more money, but recommended waiting to do the major work. He did not charge me more than the estimates. I highly recommend Randy Voss for any size roofing issues, and would definitely hire him again.

In late September, I was attempting to get the roof replaced before winter and not having much luck. The person who took my call at Gold Country Roofing recommended that I call Randy Voss. I took that advice and my troubles were over. Randy came out that day, on Friday, and gave me an estimate that I accepted. On Monday he was back and made the repairs. The roof made it through the winter with no problems. I rated his roofing service as excellent in all categories because that's the way I experienced it. He accepted an extra $50 for his good work. I logged the event under the heading of Pleasant Contractor Experiences. Not many entries there.

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