Peters' Drilling & Pump Service Inc.

I have worked with the company three times in the past. The first time when I purchased a property and I had them test the well to check the gallons per minute it was producing. The tech they sent out had no idea what they were doing and could not figure out what the well actually produced. The second time, they sent the same guy out with his supervisor. They then figured out the pump was a 5 gallon per minute pump and that they could only determine the well was producing what the pump was allowing. That was 4 years ago. Now giving them a third try... Thinking they tried to make things right, I gave them a third chance to come out and try to diagnose another issue. Was my pump bad, or was it the control unit? The tech they sent had figured out the control unit was bad (burnt up inside, which we already knew) and that he would test the pump to see if it was still functioning. After working on it for 10 minutes....just 10 minutes...he determined the pump was bad and that we needed a new one. He seemed to be pulling the power just before the flow would start. He called the shop and said that he could replace the pump in two days, with one that pumped half the amount and that it would cost around $6000 and that we needed to make a decision quickly while they still had them. I told him I had to think about it and sent him on his way. Thinking he was pushing overly hard for a sale , I hooked up my own generator to the pump....and the water started flowing just fine. I called their shop, explained the issue to numerous people and said I was having an issue paying for a service call where the tech misdiagnosed the issue and was trying to not only sell me a unit that was not needed, but then take the better pump that was still working. After a a few calls and many minutes on the phone we then came to an agreement... ....Fool me three times, shame on me.... ...I would buy a new control unit from them and then they would install it and I would then pay them for the original service call. Knowing that my property is still under 4' of snow, they kept sending me late bills until I called the office one last time. They said the guy in charge of my "file" was out on leave and that they would talk with him and we would work something out when he returned. I just got a collections notice not even 20 days after I talked with him. At this point I will be notifying the Better Business Bureau and having my attorney contact them. Not doing a good job is one thing, but trying to defraud customers is illegal.

I have nothing but praise for Peter’s Drilling & Pump Service. On two occasion now, I have been in need of their services and each time the service was of the utmost quality. Jeff handled the most recent call for service, and he did a great job in not only troubleshooting my well pump but fixing the problem and explaining to me his methodology. I have a fairly old system, and Peter’s Drilling has been able to resolve my problems each time. The stress of not having water is much easier to deal with when you know a Peter’s Drilling technician can be dispatched the same day and have your system running within a few hours.

David replaced the pressure switch which was filled with (now) dead ants. He also cleared out the area with standing water, dug down, found the broken pipe and repaired it. He worked quickly and continuously until the job was done. Very happy with the service. Only thing question I have after he left is what about the discount for seniors? Was it figured in on the statement? I'm 65 and my husband is 67. I should have asked about it before he wrote up the invoice.

Two different crews showed up to make sure we had water by the end of the day

We called at least 6 companies to come out as soon as possible, all from the phone book - no luck. I called the first name that came up on Angie's list and they were here an hour later ( they were in the area finishing up on another job). Luke listened to my description of the problem, checked out the well and the electrical system to the pump then fixed it better than I expected. He replaced a broken gauge, replaced the loose wires and ran them through conduit ( from the pump to the electrical box) and put in a circuit breaker. All in less than an hour. When finished, he went through and explained everything he did. Living out in the country, we feel we are at the mercy of the contractors that come out to our rural home, but Peter's Drilling was one of the best.

unknown

unknown

unknown

They were johnny-on-the-spot. Fast, accurate, good work. I'd definitely recommend them.

Great quality parts. Good value. Very competent. Very friendly. They did not try to impose any work on us that we did not need. They provided the service that we needed in a timely manner. An excellent experience.

Peter's Drilling and Pump Service dug my well 20 years ago and there are some trees that lead from the road and where they want to drill, I asked them if it would be okay to leave the trees and they understood what I wanted, and they altered where they needed to go, so they were sensitive to my needs. When I came back from vacation, I had no water and I called them and talked to Justin Peter's and he had his guy come out and I had water back on almost immediately.They are very responsive. They had to pull the pump and replace it and seal the well afterwards. It is a family run and they are good people. They are excellent, quick and professional and if you are in need of quick service, then their response is very good.

From the start, both Jerry and Greg were highly responsive and professional. Greg took the time to talk with me by phone several times and answered all of my questions. As a first-time home buyer, I was nervous about wells and the inspection process and what we might find. He went over everything in detail, provided cost estimates, and came out to the property for free to do a consultation. Although we do not yet need to have anything drilled or installed, I will definitely call Greg and Jerry at Peter's Well and Drilling for any work we need.

We have to rely on our own well. The price wasn't bad, considering they had to drill six hundred feet down. He is punctual and honest, which is unusual for a well guy out here. He is efficient and he has good cleanup. He is extremely professional.