Paragon Hardwood Floors

I bought the materials. They gave me a good price for the install. They did a good job and they were happy to work with an exotic wood.

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The work that was performed was done well. I have two significant complaints: (1) The full job that I paid for in full was not completed. Specifically, Paragon failed to complete a transition between the wood floor and a bathroom tiled floor. (2) An add-on to the job, which Paragon indicated that they would quote and perform was not completed--I received neither the quote nor was any of the add-on work performed. Paragon's communications with me on this work was very poor--no responses to phone calls, texts, and emails. I finally tired of trying to figure out if and when they would complete the work, so I fired them--that email I received a response to. But the response included no offer to complete the work. As a result, I was required to hire another flooring contractor for this finish work. I ended up paying quite a bit more since the new contractor had to bring in all of their equipment and team for a repair job.

I contacted Eric Rose based on the positive reviews I had read on Angie's List. I wanted someone I could trust to do good work because I would be out of the area when the work was done. His bid for a large room and a small room was somewhat higher than another bid, but I thought it would be worth a little extra since he was highly reviewed. He responded quickly to my request and started the work fairly soon thereafter. His bid included a floor repair, and he said that if it turned out to be less extensive than expected, the final price would be lower. He called me as soon as he realized he could not complete the repair at all and said he would deduct that amount from the invoice. He refinished the larger floor and said he would return to do the smaller one after I had the repairs made. Meanwhile, I asked him to bill me for the work completed as I did not want to hold up his payment. While he did deduct repairs he could not complete, the bill included both rooms--one of which had not yet been refinished. I went ahead and sent the entire payment, naively trusting he would return to do the smaller room. A few weeks later, I asked him to contact my contractor to complete the job, but he never did. Nor did he contact me. When I visited the home a few months later, the occupant complained to me about the roughness of the finish in the one room that was completed, and I could see that he was right. It was a finish that would hold dirt and dust. At that time, I called Eric and asked about that and the unfinished room. He called me right back and was as polite as ever. However, he denied that his invoice was for two rooms, although it clearly said so. He said he would check on it, but I never heard from him again. I suppose he was also reluctant to return to the site with me present and examine the poorly refinished floor. Finally, it was more trouble to me than it was worth to pursue the matter. I will have to hire someone else to redo the one floor and refinish the other.

Eric has been a pleasure to work with. He is extremely trustworthy and a professional. I valued his opinion when we were not quite sure what kind of wood floor to put in. His knowledge and opinion helped us greatly in choosing the best floor option for our family. I would NEVER have anyone else do floor work! Paragon Floors takes great pride in their work and it shows in their final product. I cannot say how happy my husband and I are with the professional, aesthetically pleasing, awesome work they have done. It is a scary thing to have someone you do not know come in and do work in your home, and Paragon Floors has reduced my fears, and given us an exquisite new floor! Give them a call, you will not be sorry!

From start to finish, Paragon Flooring was professional, knowledgable, and reliable. The owner, Eric, provided a schedule and estimate and true to his word, the flooring was delivered on time with installation starting on November 26, 2012. It took about 8 days to complete and then Eric returned to move the furniture into the house. It might have taken less time if done at a different time of year. I love my red oak floors and would highly recommend Paragon Flooring.

Eric Rose, owner of Paragon Hardwood Floors, is the real deal ! He is friendly, honest, professional and a perfectionist in his work. I had a lot of projects I wanted done and he completed everything in a week and a half. He and his crew (also friendly, hard-working men) were organized and meticulous in every task. Each man is skilled and experienced. I recommend that if you have any projects you want done, but don't know exactly how you want it ~ give Eric the reins! He is creative and artistic. I had an ugly stairway that was covered with carpet. Eric transformed it by building new oaks steps and created a beautiful landing designed with a Purple Heart Wood inlay. Gorgeous! My ugly bathroom has been rejuvenated with the beautiful marble tile floor. I can't say enough good things about this young man and his company. He is a perfectionist who is especially conscientious because he knows his reputation is on the line... He has nothing to worry about. Before long, more people will be aware of his work and his reputation will be golden.

They provided excellent service. Were very conscientious. They worked with some difficult flooring. We have recommended them others who have also had excellent experiences.

Eric Rose, was great at finding creative solution to subfloor requirements, helped me decide by making large size samples. All work was outstanding, very professional and a hardworking crew. Fairly priced and I highly recommend.