Mr. Rooter Plumbing of Nevada County

snaking is working so far

I have never come across such professional individuals in 18 years in this county. They are highly trained, thorough, meticulous & clean up. They have been here a few times. Kevin Blaz & Jimmy Costello are top notch in plumbing. And, I have been through many plumbers. The Marrich's are fabulous human beings. One is treated like family with caring, concern & respect. You are not kept waiting for days till they send a plumber out.

It went very well. The work was done professionally and on time. The installers were very courteous and helpful. Only a minimal amount of time was required on my part.

Mr. Rooter took the time to explain the problem to us and evaluate options taking care to identify ways to save costs. Based on our experience with them, we've asked them to help us determine how to install a sump in the basement because of flooding and a washer/dryer hookup. We will continue to use them as they are prompt, polite, and professional.

Mr. Rooter was prompt and professional. They are a bit pricey, but excellent work and communication outweighed the cost.

They were professional, competent and I had no complaints. I would give them a strong B+. They went above and beyond.

Well, this isnt really about the company. They were fine and did their part satisfactorily. This is about one of their employees, a Mr Jim Costello. This man is old school fantastic. If you ever need Mr Rooter to come to your house, request this man, you will NOT be sorry. My background (retired now) has a lot of equipment or automotive mechanical experience in it. One thing that always bugged me was 'parts changers'. These type of people didn't know how to fix things or troubleshoot anything, they would just order a whole new this or that and on occasion get lucky and actually make something work Mr Costello is not like that. Not even close. I was having a rather unusual problem that nobody, not even the 'senior tech' could figure out. All he wanted to do was, you guessed it, order a whole new assembly. What Mr Costello, 'Jimmie', did is give me some good old school thinking and figuring and reasoned out the problem. Then, on a Friday evening, when most people would be trying to get home, he went back to the shop, searched for about an hour for the right part, and then came back ,That evening, to fix my heater. To me, an old school type, this meant a lot. For Jimmie, it wasn't about checking off boxes or punching a clock. To a man like Mr Costello, it is the job that matters, the 'git r done' attitude that is sadly lacking in so many people these days. It is too bad Mr Costello doesn't own his own business, he would get all my plumbing business from now on.