A & A Air Conditioning Heating

Absolute FLAKES! Ben Came out for an estimate told me he would be able to schedule it to be done this week and then ghosted me. I called back explained to whoever answered the phone I was looking for a follow up and not even a return phone call. Not even decent enough to call or email and say they didn’t want to do the work. Lacking professionalism and common courtesy. I did save a whole bunch of money and did the work by myself in a day. I do have more work to do and would rather do it myself or offer it to a company with work ethic.

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We had A&A come out for duct cleaning after going through all the details of our house, heating and air conditioning systems, and concerns. They gave us an estimate range along with a range on how long it would take them to complete the job. However when the technician started the job, it did not take long to know that we were not going to be satisfied with the job. After watching youtube with different companies videos on duct cleaning, one expects plastic to be put down where they are working, protecting the corners of walls and doors from equipment cords, inspection for the ducting system and equipment heavy enough to take care of the job. However, there was no inspection on the ducting system. We were told he would know if the machine got basically jammed, then he would know there was a problem. After only two ducts were cleaned where only about 6-10 ft of hose was passed through the ducts, we stopped him from continuing the cleaning. There was no way that cleaning that short distance was going to do a thorough job. Not for what the charges were. That hour costs us $115. The only good thing about the whole experience was the technician himself. The young man was very professional, courteous and knowledgeable. My advise is to watch youtube or something like that and be prepared to ask the necessary questions so that your expectations are met without wasting so much time, energy and costs.

since the incident i have had conversations with the company and they insist that i signed a completed invoice and that was the end of this transaction.he has since turned this matter over to a collection agency which i cannot see ending well.

I was completely satisfied with the way they did the job for me. They are probably the best people I have ever worked with. I would absolutely use them again in the future.