49ER Plumbing & Drain

The technician was friendly, professional, and did a good job. There was a defective part and thus the plumbing could not be tested until I could go and get the part and install it myself. I said I would pay as soon as I could get the part, install it, and test the plumbing. Soon after the tech left, I received a nasty call from the office wanting payment. Later that day the owner, Jeff came to my home unannounced, and demanded payment. He was angry and hostile. I felt bullied, disrespected, and became fearful when he wanted to enter my home. In addition, I was charged for an extra 30 minutes of work that was not preformed. Unfortunatly I have lost trust in this company and will not use them again. I paid the invoice in full, even the additonal time charge.

Estimate for the work was very good, the contractor understood the requirements of the job, asked the right questions, and did a very good job of installation. No problems developed, or call back needed. The job was done right the first time.

Job was done in the same day, which wouldn't have mattered, especially if they needed to get more parts and come back. It was done well and to my expectations as to quality and as we discussed.

They were wonderful. Very good. Answered all my questions and cleaned up after themselves. They were great. He also gave me directions on how to use the water heater and explained everything in detail.

Jeff came out on a weekend to provide a quote to install a washer/dryer hookup in my garage. We needed hot/cold water supply, drain hookup, and natural gas hookup. Venting was discussed but not part of the bid or work performed. I called on Monday to schedule the appointment. Prior to the appointment, I noticed a leaking copper pipe and cracked drain line under my house. I informed Jeff prior to the appointment that I wanted those items to be taken care of at the same time. He asked me to text him a picture of the cracked drain pipe so he'd know what part(s) to get. On the day of the appointment, Jeff arrived on time and performed all the work as promised and made sure the area was clean before he left. Jeff was professional, courteous, and answered all of my questions. We've also been using 49er Plumbing and Drain for the last year or so for plumbing maintenance at our small manufacturing facility in Grass Valley. Jeff always does a great job.

Very well. Jeff is an experienced plumber with a concern for costs to his clients. He does professional work every job.