A year ago American Air Care cleaned my heater (and my wallet) to the tune of $1,200. They said that annual maintenance was part of the deal but when I called back a year later they said that I had to pay for the maintenance. I reminded them of the process and I had kept the paperwork and they said they would send someone out and the charge would be covered under the original $1,200. They broke their first appointment and never called back to reschedule. I called them and after some wrangling they agreed to come out. When they arrived they thought they were doing a whole cleaning. I reminded them the it was just maintenance and after looking over the system said that I needed all new ducts! It was going to cost $2,000. He said if I booked the work the same day it would be $1,800. I was amazed that they were brazen enough to ask for more money than the original job. He said that we had rats in the attic (which we've never heard) and they were chewing through the ducts. I said no.
Description of Work: They wanted to replace all the air ducts in the house.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,000
JIM M.
03/2006
2.0
air duct cleaning
+ -1 more
Jason arrived on time with two others in his crew. Because we had a coupon, he initially charged $149. He then found a broken duct and a gave us a new estimate to repair it and to clean the heater unit. He also told us we needed to replace the filter because it was also damaged. He pressured us to purchase an ultraviolet light system that he said would kill microbes in the air that gets sucked into the heater, but we refused. After he completed the repair and cleaning, he continued to pressure us to purchase the ultraviolet system, which we refused. He then charged us an additional $120 for a new filter, which we thought was included with the new estimate. Even though the work done by Jason and his crew was ok, it was an unpleasant experience that I feel we paid too much for.
Description of Work: Repair of broken duct and air duct cleaning. Replacement of filter.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0
$830
Kelly N.
10/2005
4.0
air duct cleaning
+ -1 more
THE PROCESS WAS FAIRLY SIMPLE. THE 'SALES PERSON' WAS DEFINITELY A SALES PERSON. THE THINGS HE TOLD ME AS TO WHY WE SHOULD DO EVERYTHING WE DID MADE SENSE. HOPEFULLY HE WAS RIGHT.
Description of Work: THEY CLEANED THE AIR DUCTS IN THE ENTIRE HOUSE, CLEANED THE FURNACE AND INSTALLED A UV LIGHT IN THE UNIT TO KILL BACTERIA BEFORE REACHING THE COILS WHICH LEAD TO THE AIR DUCTS. MY DRYER VENT WAS ALSO CLEANED.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,200
PRECY F.
01/2005
3.0
air duct cleaning
+ -1 more
THE CREW WAS PUSHING TO FINISH THE JOB AND I HAD TO POINT OUT THE DUCTS THAT HAD NOT BEEN CLEANED.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Air Duct Cleaning
FAQ
AMERICAN AIR CARE is currently rated 2.9 overall out of 5.
Sunday: 8:00 AM - 7:00 AM
Monday: 8:00 AM - 7:00 AM
Tuesday: 8:00 AM - 7:00 AM
Wednesday: 8:00 AM - 7:00 AM
Thursday: 8:00 AM - 7:00 AM
Friday: 8:00 AM - 7:00 AM
Saturday: 8:00 AM - 7:00 AM
AMERICAN AIR CARE accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, AMERICAN AIR CARE does not offer free project estimates.
No, AMERICAN AIR CARE does not offer eco-friendly accreditations.
No, AMERICAN AIR CARE does not offer a senior discount.
No, AMERICAN AIR CARE does not offer emergency services.