First cleaning was so thorough and fantastic, I contracted with them for regular service to keep it up and haven't been disappointed since. They are professional, licensed, bonded, insured, and my teams have always been completely trustworthy and kind. The office staff accommodates any issues or changes, and my team and the company back them up to accomplish my special requests within reason, and they often do special projects without being asked to do so.
Description of Work: Whole house cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sarah A.
04/2018
5.0
house cleaning
+ -1 more
Wonderful! I have used their services for years because they do a fantastic job and the employees are all back-ground checked and well trained. The company is licensed, insured and bonded and employees receive benefits and workers compensation coverage. They are professional, reliable and flexible regarding preferred products used, although they bring their own, and homeowner idiosyncrasies, within their scope of responsibilities, regarding specific areas of concern. When I have had an issue, the office staff has always responded with concern for making my experience better. I love the company and the team who always takes good care of my house and me.
Description of Work: housecleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sarah A.
02/2018
5.0
house cleaning
+ -1 more
Fabulous! I don't know what I'd do without them.
Description of Work: I'm a senior citizen with a 2 story 1980+ sq. ft. townhome with 3 bedrooms and 3 full baths I can't clean on my own without help. These fantastic house cleaners are here every 2 weeks to do everything I ask and find things to do I don't even think of but make my home spotless. They are background checked, licensed, bonded and insured. I have used them for almost 10 years now and consider myself a loyal customer because they have proven their value to me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Duane N.
12/2013
3.0
house cleaning
+ -1 more
I hired Merry Maids to do a clean when we moved into our new empty home. There were 2 women, who cleaned for 3 hours. I told them my most important areas to clean were the kitchen cabinets and bathrooms. Well, that's all they cleaned. They paced themselves to perfectly take that much time to do those areas. I kept repeating that I wanted other things cleaned as well, but they didn't get to it. I've been using housecleaners for years, and I know what to expect, and merry maids fell short. I won't use again because they were too expensive and took too long to complete tasks.
Description of Work: cleaned kitchen and 3 bathrooms in 3 hours with 2 women for $300
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0
$300
Sally A.
02/2011
4.0
house cleaning
+ -1 more
They charge me $100 each time. They are fine. They are great, trustworthy and I would recommend them. I would use their services in the future too.
Description of Work: I use the services of Merry Maids for housecleaning. Their last visit to my house was on last Friday and they come twice a month.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$100
Deane D.
01/2011
2.0
house cleaning
+ -1 more
This was NOT a good experience and I will never use them again. They charge a lot for what equates to light cleaning and no extras.
Description of Work: I hired this company from the Folsom, CA. office. They basically just dust and vacuum. They cleaned the kitchen sink then put the dirty dishes back in. They broke two items in my apartment and declined to tell me, I found them later. I had to ask 3 times for them to send me the $20 they agreed to pay to cover the damages.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$130
GERALD N.
05/2009
5.0
house cleaning
+ -1 more
I could not have asked for better workers. The 3 ladies were very professional. They obviously knew what to and worked very well together. My wife was surprised to see that they even dusted her extensive teddy bear collection. My only complaint was that the price to have them come on a regular basis did not fit our budget.
Description of Work: "Deep cleaned" entire house including dusting, moping, vacuuming, changing linens, cleaning baseboards and door jambs. Did not include windows.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$510
GLENDA A.
01/2009
5.0
house cleaning
+ -1 more
Many people have said $100 was too much to pay, but you get what you pay for. They maintain a notebook on each client with a list of do's and don'ts. If anything gets broken or damaged, they pay for it completely, without question. I like the fact they are bonded and insured and that someone will always be there at the appointed time to clean.
Description of Work: 2 cleaners come every 2 weeks and clean the entire house in approximately 1 hour. This includes changing linens, cleaning stove, microwave, mirrors, pictures, lamps, floors, and anything else I ask them to clean. They do a first time thorough cleaning so they work to maintain that level of cleaning.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
Nancy K.
08/2008
4.0
house cleaning
+ -1 more
They were good and professional. They knew what they were doing. Everything went well, except I felt the price was a little high. They cleaned well and were thorough.
Description of Work: Three hours with two people that did a deep cleaning. They cleaned the bathrooms very thoroughly. They cleaned appliances. They did the regular cleaning things and it was the first time they had been here.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$390
PAULA G.
10/2007
5.0
house cleaning
+ -1 more
I have tried other companies in the past but never had any one as professional and fully trained as Merry Maids.
Description of Work: They come on time 2 times a month with a team of 2 ladies. They work 2 hours. I have a medium sized house with 2 baths. Floors are always scrubbed. I have tile in kitchen and family room and hardwood throughout the rest of the home. All mirrors and artwork are cleaned each time. Full dusting including light fixtures and shades. Draperies and Valences vacuumed. Kitchen cabinets, appliances and counter tops all all sparkling clean. Counter tops and small appliances cleaned. Entry doors and slider doors with screens full washed and cleaned. House smells and looks like new each time. I have no complaints.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
BARBARA R.
07/2007
3.0
house cleaning
+ -1 more
The price per cleaning was average. The quality of their work started to decline after using them so we terminated their service. We would not use them again.
Description of Work: They cleaned the house for about six months.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
DOLORES S.
10/2006
4.0
house cleaning
+ -1 more
They worked together, and no time was wasted talking. They did all I asked.
Description of Work: I got housecleaning for the first time. They were very good. They did everything, which included the floor, blinds, ceiling fans, walls, vacuum furniture, shower, countertops, and glass top stove.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning
FAQ
Merry Maids of Gold River is currently rated 4.2 overall out of 5.
Monday: 8:00 AM - 5:00 AM
Tuesday: 8:00 AM - 5:00 AM
Wednesday: 8:00 AM - 5:00 AM
Thursday: 8:00 AM - 5:00 AM
Friday: 8:00 AM - 5:00 AM
Merry Maids of Gold River accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Merry Maids of Gold River offers free project estimates.
No, Merry Maids of Gold River does not offer eco-friendly accreditations.
No, Merry Maids of Gold River does not offer a senior discount.
No, Merry Maids of Gold River does not offer emergency services.
No, Merry Maids of Gold River does not offer warranties.
Merry Maids of Gold River offers the following services: PROFESSIONAL HOME CLEANING & HOUSEKEEPING SERVICES.