Fresh Aire Duct Cleaning

Good Customer Service, knowledgeable and prompt

Took several tries to get them out to our house. Problem was poor communications and inconsistency in the various stories were were told why they didn't show up to the appointment they originally had made. When the cleaning was complete, they had spent maybe 10 min. doing the cleaning, the duct was a bit cleaner, but wasn't completely clean. Basically a half-a.. job at best.

They were very professional but it took them longer than expected.

It didn't go. The provider gave us a window for performing the service. We called to ask for the last half of the window and were told they would arrive during the shortened window. Unfortunately the provider left before I arrived, which was about 10 minutes after the pushed time we had requested earlier in the day. The provider was provided with both my and my husband's phone number but neither were called prior to the service provider leaving our house. It was a weekend service and per the company they were not fully staffed and it sounds like possibly the driver may of not of had our numbers. When speaking with the company after the appointment date we were informed that they service provider had arrived about an hour early for our appointment. My husband was home at the time but was not made aware that the service provider was early. My husband left for his appointment and I was running late and arrived approximately 10 minutes late to our pushed appointment time. We contacted another company through Angie's List later in the week who sent someone out to address our issue which he did and the work is now complete. I appreciate company management contacting us to discuss what happened with the missed appointment. They note that they tried to reach us many times to resolve this. Both my husband and I received one call from the company so am unaware of any other contact made. I phoned the company back within 24 hours and we were able to discuss over the phone. They were very gracious and offered to perform the work with a discount. At that point we had already had the work done.

It went really well. I was very satisfied and happy with the work.

The service was excellent. They did a great job. I was very impressed with them. One person came out and it took about one to two hours to do the job. I would say he was excellent, knew what he was doing and explained what I needed to do to keep it up.

The tech arrived as scheduled, was pleasant, and completed the work with minimal disruption, both in the apartment and on the roof.

I found my initial telephone contact with the company. . . awkward. During a second telephone conversation, any issue was mitigated and a technician was scheduled for the following day. Neo, the serviceman, arrived as scheduled--and probably a couple of minutes early. Besides being professional, knowledgeable, and helpful, Neo clearly explained the cleaning process before he began work and afterwards described what he had found during his work and provided appropriate recommendations--i.e., replacing the ducting to current code. (The existing ducting is at least 23 years old.) He left the work area as he had found it.

He found and fixed problems the other repair man didn't. We were very pleased.

My experience went very well. The staff was professional and friendly while visiting. I was pleased with the outcome of the service and would recommend this company to others.

He did a great job our dryer now works beautifully and dries clothes in about half the time it used to. He was very professional and left everything clean. He does charge more if you live out of his area but totally worth it.

Cleaned roof top air condition units and interior ducting for small medical building.

The guys were great. They called ahead to see if they could come early. That was fine with me. They arrived with their equipment, assessed the situation, and fixed my problems. I live in a condo with a long run for the dryer vent (nearly 40 feet) so I had been advised to use a service that also cleans chimneys as they would have the proper equipment to reach the distance. The vent hose was not attached to the dryer hose. They cleaned the vent and reattached the hose. They cleaned everything up afterward...all my old dryer lint was vacuumed away...and even rehung the pictures I had taken down to clear the workers' way. Good service, great peace of mind.

Great. Very prompt service. Very professional and courteous. Technician answered all of our questions and pricing was fully itemized and disclosed prior to the appointment.

I called and they came out same day. They came at the time they said, were professional and friendly.

Technician tried to clean out dryer vent/duct. He was partially successful, but there was some blockage and he couldn't continue for fear of damaging the duct.

Punctual, cost was as quoted. Work was thorough and left the area clean.

They came early and were very friendly. They identified the problem quickly and got to work. They were very knowledge. During and after cleaning the vent, they cleaned up after themselves. They did an amazing job. It didnt take very long and left my dryer working twice as fast as it used to. I would definitely use them again.

I had lots of questions for Shawna because we had previously been scammed by another company (Green Air Duct Cleaning Services or National Duct Cleaning Services, not even sure of their name). I appreciated that Fresh Aire was licensed, bonded and insured. Definitely do your research! I had paid for a coupon deal from the previous company to have my ducts cleaned and once they got here they told me they needed to be replaced (they wanted to charge me almost $2500!). I will never again use a company that hasn't been vetted by Angie's list. Anyway, I felt like Fresh Aire Duct Cleaning was a good, honest company. The two guys arrived on time and cleaned the ducts and did not leave a mess behind. They even installed a new dryer vent my husband had bought. The company, overall, was very accommodating. Some of the best customer service around. It feels good supporting a local, family-run business.

Dan showed up on time to clean our dryer vent, which was badly clogged. I had originally contracted with another dryer vent cleaning company, but they failed to do the job. We live in a condo, so our dryer vent is more complicated. Dan was very thorough and professional in his task. He took the time to explain what he was doing, and why. He also gave us lots of detailed advice on maintaining our dryer and vent for the best performance. What I especially liked about how Dan did his work is how thorough and detail-oriented he was. For example, he made sure to try to clean the dryer vent from both ends to make sure it's really clean. (The other contractor did not attempt to do this.) And he made sure to examine the structure of our building before starting work, so that he could figure out the best way to do it. (Once again, the other contractor did not do this, and simply started shoving a brush attachment into our dryer vent, which might have actually impacted the lint inside and made the clog worse.) It became clear to me that Fresh Aire Duct Cleaning was successful in cleaning out my complicated dryer vent because they have more experience. It was so satisfying when they finally cleaned out the dryer vent! Now my dryer works really well. It's so nice to have fluffy, really dry laundry, after months of dealing with damp laundry. (Yuck.) I appreciated other courteous elements of Dan's work - when he moved our washer and dryer, he laid down some cardboard on the floor so that they wouldn't scratch our floors or drip fluids. He also took his shoes off when entering our condo, without asking, because he saw that we are Asian and do not wear our shoes in the house. It's so nice (& rare) when contractors take the time to respect your home space. (It goes without saying that the other contractor did not show me the same courtesy.) Conclusion - My experience with Fresh Aire Duct Cleaning was excellent. I'm a very satisfied customer. For future duct cleaning needs, I will contact them again.

They were prompt and professional. It was VERY NOISY!

Arrived on time. Completed work with professionalism. Very satisfied. Good Pricing.

Thanks to Dan, I called the gas company and they came and replaced old vale and gas line. Dan was timely, thorough, highly competent and professional. Everything is working perfectly.

Great service! And I wasn't even there! They came out to clean out the washer/dryer closet at my elderly mom's house. She has a hard time communicating these days, but the service tech knew that, and called me when he had trouble getting in through the driveway gate, and to report on the work he was going to do, and finally what he ended up having to do after it was all done. At any rate, my mom is happy, everything works great, better than before, and I would happily use this company again.

The service man was very nice, on time and did a great job of cleaning up after the job was completed.