Spears Appliance Service Inc

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excellent service very good technician and fair price technician was on time ,diagnosed the problem properly and ordered parts...I was very impressed and will be a repeat customer Customer since September 2014

I had an extended warranty with them. They did pretty good. I called them and within a couple of days they were out with the part. The technician who was out here when he was supposed to be worked on the machine and he told me the truth about that particular machine that the touch panel has been a problem from the very beginning.

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Great service! Appointment was booked by phone, referral from your web site. Make and model of refrigerator was given to service rep before day of repair. Spears repairman arrived on time, confirmed in advance, several days before and also on the day of the repair. Very accurate inspection on broken refrigerator's ice maker. Also inspected entire refrigerator to see if it had any other problems. Gave me estimate for time and materials. I agreed. Had new ice maker in his service vehicle. Installed new ice maker. Tested several times before he left my home. Explained to me that if anything else goes wrong with my refrigerator in the next 6 months or one year (not sure which?)....he will apply the money I spent today to my next bill as a credit and I just pay the difference. I inquired about another broken appliance. He looked over this appliance. Followed up a day later to give me estimate on repairing this item at a later date. Wonderful experience!!!!

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Our oven is a Parkline wall oven, which was in the house when it was built in 1960. The pilot light was burning, but did not ignite the oven for us to bake. The serviceman (Ike) called earlier than the scheduled repair time, because he was running ahead of schedule, which worked fine for us. After checking it out, he cleaned the pilot light, the oven burner, and the burner orifice. He finally got it all working again, so that we can bake and roast, although for a while it looked like it might not be repairable. He carefully ran tests on the oven to make sure it was working properly. Because of the oven's age, Ike gave us advice about how to take care of it and discussed possibilities for future replacement, if needed. He went the extra mile in servicing an old oven and giving us helpful advice!

The felt seal at the back of our dryer had come out and the dryer was not functional. After calling Spears an appointment window was set with my husband for a technician to come out. (My husband did specify he couldn't be home until a certain time and that was put in their notes.) The technician came out, diagnosed the problem, and had to order the part. He returned the following week to take apart the dryer and replace the seal. The technician also cleaned out the lint in the dryer and straightened out a dent that had been put in the dryer by the company who originally delivered it. My husband (who had all the interactions with the company) was satisfied with the customer service and very pleased with the technician. We have used them once int he past for a dishwasher repair/diagnosis as well and the company then was also courteous and prompt and the technician was helpful and informative. Will definitely be using again.

Chuck provided excellent service. Went above and beyond if what was required.

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As a new member of Angie's List, I was excited to test the service with a recommended provider. We had an issue with a slight burning smell coming from our GE Monogram refrigerator and decided it would be better to be safe than sorry. I selected Spears Appliance based on their positive reviews on Angie's List and boy do I regret that decision now. They came out a few days after I called and technician #1 inspected the refrigerator and told me that there was no issue with the motor however he felt that it was working hard to keep the refrigerator cold due to old/worn out gaskets on the refrigerator and freezer doors. He also recommended that we replace the "closer spring" on the doors. Not wanting to damage the refrigerator, I agreed to the repairs. It took about 3+ weeks for the parts to arrive and schedule the repair. We had to call them multiple times to follow up on the status which was disappointing. Once technician #1 finally came to install the new parts, he was personable and the job was done fairly quickly. Before he left, I reviewed the work and noticed that the doors did not seem to close fully. I pointed this out to technician #1 and he assured me that it just needed some time to get "worn in." We took him at his word. Unfortunately the doors never closed properly after the repair. Upon further inspection, the gaskets were not lying flat and were bunched up in places. We called Spears to schedule another appointment - more waiting. Once technician #1 finally came out (for the third time), he agreed that the gasket were not installed properly or were defective. Of course that meant ordering the parts once again - more waiting. Weeks later, we called to inquire about the status of the replacement parts and were told that they just arrived. We set up another installation date and waited. Technician #2 arrived and promptly explained that he needed to use our dryer to heat up the gasket since it was shipped in a small box and was crumpled. I obliged and left him to his work. When I checked in 15 minutes later, he explained that the parts were the wrong ones and he would have to reorder them once again. I asked him to explain and he showed me how one side was twisted and said it was glued improperly. I twisted the gasket and straightened it out and pointed out that, in fact, it was glued properly and just needed to be untwisted. He laughed at his mistake and agreed. Again, I left him to his work. Unfortunately I had to leave but another family member remained with him. When I returned, I saw that technician #2 left a note explaining that he installed one gasket and had to reorder the other one. More waiting. We used the refrigerator and freezer in spite of the bad gaskets. We noticed that the ice maker/dispenser was now much louder than before and realized that the gasket wasn't making a tight seal and sounds could be heard where we couldn't before they started their "repairs." Both my wife and myself called Spears and requested to speak with the owner, who is featured quite prominently on their website. We were told that he will not speak to customers. I decided to call one last time and explained my situation to the lady who answered the phone, ultimately explaining that I had to be honest about their work when writing my review on Angie's List. The owner finally called me back and was nice, accepted responsibility and apologized. Ultimately it took two more visits before the work was completed. The refrigerator doors don't close as well as they did prior to the repairs, but I have had enough and let it go. I will never use or recommend Spears Appliance again. - Dave Davis

First call was on March 28. The repair tech came several days later on April 1. Checked out the dishwasher. Said it needed a new motor that would have to be ordered. The tech said that it would be a few days. I received a call five days later to schedule the appointment for the install, which wasn't until today ---- almost two weeks after my original call. Because of the amount of time it took for the first appoint and the delay in ordering the part and scheduling the install appointment I requested and received a promise that I would be first on the schedule today. Instead I received a call this morning that they would be here "between 10 and 1." When I reminded them that I had been promised first appointment, they refused to honor the promise and refused to reduce the fee to compensate for the inconvenience. Very sarcastic and unprofessional treatment on the phone. I will never hire this company again.

Three months ago these folks replaced a switch that was causing my microwave to malfunction. A few days ago the very same failure occurred. I called and told them the problem that they fixed had reoccurred, and they sent out a repairman within a week who then replaced the very same switch that had previously failed. He showed me that the switch button was stuck and caused the microwave not to turn on. When he was done, I fished out my credit card to pay for the service call but received a pleasant surprise when he said, "No charge". This was indication that these folks stand by their service and don't try to milk the customer for a failed part replacement even though it was not their fault. Kudos to the owners and especially to the pleasant and efficient repairman.

See above.

They did a great job. I think the price was a little high.

They are very professional. The last time they came out and this how professional they are they were not able to fix the problem. Even though we paid them and the timer kept acting up and they refunded us our money. They even gave us back our $50. The dryer is kind of old and getting parts for it is kind of difficult and they said here is my money back.