Professional Window Washing

Repeat customer since 2008. Called Chris (the owner) for our annual spring washing and made an appointment for later that same week. Chris and his assistant arrived on time. After donning booties over their shoes, they immediately began removing all the screens from the house. The assistant carefully washed the screens in the yard with soap and water to remove a year's worth of dirt and grime. Each window was hand-washed with soap and water inside and out, with extra care on the inside because of the tinted film on each window, and hand dried and polished. They hustled the entire time and cleaned up the area after each window was finished and the screen replaced. Two screens fell apart due to age and Chris provided a firm cost to replace and reinstall them (which only takes about a week). Every window sparkled when they were done and our ability to see out is visibly improved.

beautifully

I was happy. Living near the beach means a lot of "stuff" collects on the windows. The house had not been washed on the outside in many years. I had arranged a bid on the work, and I decided to move forward on the job. The team from Professional Window Washing showed up on time. Their van was identified with their services and numbers, and the crew was uniformed. The job ended up being as professional as they looked! Will definitely have them back.

I spoke with Janet on the phone the week before and set the appointment. She gave me an estimate over the phone and said it would be within $50 under or over. She was right on. She came with her two workers and was on time, probably a few minutes early. They were done in about 2.5 hours. They were professional and did a good job.

They did a very nice job and were very professional. They were pleasant to work with. Everything was fine. They were easy to get ahold of.

Janet and her two workers showed up on time and everything seemed to go according to my expectations until the moss was placed in a trash bin. Janet became very defensive [a trash bin is for trash]...and took exception to my comments and questions during the day while they were working here. I, and my roommate noticed that our screens were not clean and called her to let her know. She said 'I did not skip a step' and was not interested in coming back the next day to see what we were referencing. I called her 4 times to see when she would stop back and she found this 'ridiculous'. I had to email her twice before she would deign to call us back - even though she agreed previously to come by to see our issues. All in all - I think this individual does not respond well to comments or questions regarding her methods. [I followed her around 'all day' - I didn't, but that is her perception. I am responsible for the $910 the HOA paid her]. If she chooses to issue a 'company response' - it will most likely be defensive and my 'problem' entirely. Her website states she will 'do everything to make it right' but that is to her definition...not the customers. In all fairness, I believe Janet means to do a proper job - however she is one of those individuals who is "my way or the highway" and does adequate work if not questioned or supervised. I'm from the old school that the 'customer is always right' and I believe my expectations were fair. I do not think this was her first encounter with people that do not behave the way Janet wants. Her reply will no doubt bear me out - it will be all my fault.

Unfortunately, what had been a positive prior experience turned sour due to the company's handling of a mistake. After damaging a new desk, they refused to accommodate our reasonable request to replace the desktop (for a total of ~$700), instead insisting that we should accept a simple repair of same. The furniture company advised that - due to the desk's finish - a repair would be noticeable and advised replacing the desktop for minimal additional cost. The attempt to impose their standard of "good enough" rather than take responsibility for their error means that we will never be using this company again.

The first two times she came, she brought out help with her. Since then she only sends out her help and I do not feel like they are not as thorough and efficient with out Janet with them.

See above.

This is the second time we've used them. Both times, very satisfied with the work. Janet (the owner) promptly responded to the call for an appointment. Very polite and professional. Both times, work was scheduled within a week of the call. Both times, Janet was on site supervising the work, and pitching in when needed. Estimates were accurate and did not change. Smiles and lots of elbow grease were evident in their work. The windows were sparkling when they were finished. We plan on using them again, roughly 2 times per year.

I telephoned and left a message, and was contacted back the next day. Someone came to the house to estimate the job and left a copy of the estimate in our mail box. I telephoned back and arranged a date for the work to be completed, and at the appointed time, the team came and did the work. They worked professionally and did not leave any mess. They offered to clean the chandelier for an extra fee, and my wife agreed to that addition. Overall an excellent experience -- if a little pricey. (We lived near London until 2007, and had our windows cleaned for about $20 per month -- outsides only.)

Everything went great. I called Janet and she came out the same day and gave me an estimate. She quoted my several prices--based upon whether or not I wanted just one service, or multiple services. She was very nice, & punctual and did an amazing job on our home.

Janet and her workers arrived on time and were very professional and efficient. My cleaning job was particularly challenging because the outside patio sliders had a railing that obstructed full access to the exterior portion of the windows. Plus they were 3 stories from the ground with shrubs further hampering direct access to the windows. Janet and her crew left all glass surfaces and screens sparkling, despite the challenge.

Went great. Very professional, shows up on time, does an excellent job, and follows up as asked for the future.

Everything was good. They came out at time of appointment. Did everything in the time-frame they told me. The estimate that they previously gave me over the phone did not change.

I never had an opportunity to find out.

I have used this company before, so I called Janet and she gave me a choice of 2 days within the week. All I did was unloosen the screens so that they could be removed. I came home from work on my lunchtime and the job was already done. The property was neat and clean and the gates securely closed, which I appreciate. She always leaves the bill by the back door, and either comes by later in the day for the check, or I mail it to her. The windows look great.

They are professional, thorough and pleasant to have in the house. Janet does follow up and also offered to put us on a regular schedule for exterior cleaning of just the view windows. I had them back a second time for this and they again did an excellent job on just the necessary areas.

Janet is very polite and does a great job. She is always on-time and cleans up when she is finished. We have used her for at least 15 years and have never been disappointed!