Fast Water Heater Company

Our water heater started leaking and Fast Water Heater Company was able to quickly schedule a replacement. James was prompt and courteous and even called the night before to confirm the appointment and see if he could come a little early. (Magical words to hear when you have no hot water!) James arrived early as promised and set about the job. He assessed the situation and explained the additional installation charges that were necessary. Thanks, James, for the quick work and hot water!

The sevice tech James Labasan was very professional and thorough with his work. He was kind and explained about the installment of the water heater, shed and venting. We can tell he was a problem solver. Nothing was ever in queston or had any issue what so ever. When he finished is work it turned out better than I could've imagine. Definitely worth the price.

Prompt and efficient; good workmanship

I was hoping the issue was just a pilot light. Turned out there was a crack as evidenced by water in the water pan. I was happily surprised they had a replacement on the truck. It was also still under warranty. However, somehow the final price was almost as much as when I installed the last one. I did agree to a relief tank and all other suggestions. Comparing the line items to last time, it seemed to make sense. The extra charges this time were for new codes etc. the charges last time to get things up to code were marked as ok this time. The key for the price I think was last time the tank plus installation was $1000. Guessing tank was $600 and installation $400. This time installation of the free tank was $600. So guessing increase in rate. Add on the relief tank and final price was only $200 less. Everyone I talked to was professional and was not pushing anything. They gave me the option to decline things. I did accept things this time that I declined last time. The installer was a good guy. He explained everything and answered my questions.

It went great. Michael was great and very professional. My water heater works great. I would recommend this company to everyone.

Excellent workmanship. Professionalism. Friendly.

Went well, patient explanations given, all cleaned up after also

Artur was a joy to have working. Great guy, professional and very amiable in every way. No nonsense and just right on work. Thank you.

Installation went very smoothly. The installer, James, was courteous and professional. I’m very satisfied with the work done.

They came and replaced the water heater really fast. All the work was professionally done. But no choice as to brand of hot water heater installed. Would use them again in a bind, but would have liked to choose the hot water heater, but didn't have time as some of the other installers would have not come for a couple of days and I couldn't wait that long.

They wouldn’t even come out and have a look expecting me to know anything about water heaters. Why are theee people A certified on Angie’s List

8/27/17 Had a new hot water heater installed. Installation went fine and quality of product so far as been okay. Biggest complaint is with the customer service we received and the length of time to get the issue resolved. 10/24/17 Still had not received the permit. Contacted the company and a copy was emailed. 1026/17 City Inspector came to the residence. The inspection failed due to the insulation not done to code. A copy of the correction notice stating the problem was sent to the company. 11/7/17 Appointment set-up to make the correction. Around mid-morning my husband received a message at work that our appointment was cancelled because we could not be reached. When I contacted the “Supervisor” I was told they tried my cell phone but kept getting an error message. There was absolutely nothing wrong with my phone. When I asked if they could still come that day, I was told the best they could do was the following week on 11/15/17. 11/14/17 Because of the previous week “mix-up” I called late afternoon to confirm the appointment. After being on hold for several minutes, the “Supervisor” told me they were not keeping the appointment because the Field Service Supervisor deemed the city code to be a fire hazard. 11/15/17 After leaving 2 messages for the Field Supervisor, my husband finally spoke to him. He stated his reasons for not doing the insulation to code and said he would contact the city inspector to get the matter resolved. 12/7/17 Called for an update bunt nothing had been resolved with the city. 12/18/17 Received message from the company that our original permit had been returned because the address was incorrect and could I please call and give them the correct address. When I called back the number that was left turned out to be a locksmith company. I tried the number that the call was made from (Seattle area code) but it was a number that could not receive calls. 12/18/17 Still no response or update. Called the Field Supervisor again and his suggestion was that we contact the city inspector ourselves. 12/18/17 Spoke to the Senior City Inspector and received an email citing the code violations. He said the city could not intervene, but suggested that we file a complaint with the CSLB if the company refused to make the corrections. I contacted the company and they finally agreed to make the corrections. 12/27/17 The corrections were made and on 12/28/17 the city inspector signed the permit.

Bill was $1800 on a coupon for $1000. Supposedly required upcharges. No time to verify all of them. Some are probably good things to have but, all required work was done when this water heater was installed, maybe 10 years ago. Hard to believe that so much had changed.

I contacted the company at 7 am on a Monday after receiving their contact information, and had a confirmed appointment within 10 minutes of talking on the phone. I was contacted by the installer, and I arrived at my residence before he arrived. He was knowledgeable about the pros and cons of the products that he had on his truck, as well as with the plumbing codes for the city. The work was performed professionally, timely, and the area was cleaned up. The water heater has been providing hot water since the job was performed. I know that I paid more than if I would have if I shopped around, but in light of the time factor and not wanting to wait for callbacks from multiple plumbers, I feel that I received value for a product that should last for at least 12 years.

Everything went fine. They were here a half hour and were very efficient.

The appointment was rescheduled to earlier in the day. The installer arrived on time, went over the work needed to be performed to install the water heater and performed the work quickly and professionally. Everything was handled extremely well. I am happy to recommend them to anyone.

The service was performed without a problem but the time frame we agreed to was not respected. The installer called and insisted that he had to arrive 2 hours earlier than the agreed upon time. This caused us to quickly re-schedule another appointment. When I mentioned the previously agreed to time, I was told that they didn't make appointments that late (after 3:00) and I would have to re-schedule for another day if I could was not available because he was on the way.

During the recent, heavy rainstorm, our gas had to be turned back on by SoCal Gas techs after our building had been fumigated. The gas company technician who relit the pilot light on the new water heater pointed out that the vent pipe above the new tank had not been properly sealed. Also, the Fast Water Heater installer did not fully explain the effect the absence of a safety release valve drain would have on the permitting process until the new water heater was hooked up. So I'd be reticent to use their services again.

Very professional but be aware of all the city fees and add ons. They add up quick. Real quick.

It went well. They are very busy so it took a few days to get an appointment, but they were very prompt on the day of my appointment and did their best to get to me earlier.

Very professional. Get the job promptly. Had to pay about $300 extra because of required city code. But would be happy to hire him again.

They responded quickly and we set up an appointment. We gave 2 different people the address of the installation, but on the day of the appointment, the technician did not have the correct address. We gave it to him and he arrived at the property at the scheduled appointment time. No problem. However, once he got there and looked at the job, he called us with SEVERAL ADDITIONAL CHARGES that he said were not included in the Angie's Deal we purchased. It was approximately an additional $600. My husband, who used to be a contractor, talked to the technician and told him we did NOT need all of the additional things he said we did. We got the additional costs down to only an extra $200. SO BUYERS BEWARE!!! Also, we asked the Technician to mail us the receipt and warranty information for the work that was done. Approx. 2 weeks later, we had Not received the paperwork, so my husband called to follow up. The technician said he would have his office mail it. Another 10 days later, we still had not received it. My husband called again and spoke to Jake. A week later, we finally received the receipt but still have not received the warranty information. The whole experience was a little disappointing considering they had gotten great reviews from other Angie's List users. We weren't that lucky.

I found them on the Home Depot website when I inquired about the replacement of a water heater. I was told that the price of the water heater included a $550 charge for instillation, The sales representative asked me for the make and model number of my existing heater so he could make a more accurate quote. He said that the only things not included in the $550 instillation price was the cost of a pan under the heater with a cost of $45, including connecting the drain to the existing high pressure drain pipe, the cost of a permit, and the removal of my existing 75 gallon water heater. The consultant checked the specifications of the replacement heater and said that the existing 4" vent was the same as the replacement heater. The specification sheet of the replacement heater also stated that a 3" or 4" vent could used. When the installer showed up at my home he went through a checklist of items that he said were not included in the $550 instillation charge. He said that the cost of the pan was $65, not including venting the drain to the outside, contrary to what the sales consultant told me on the phone. He also said the 4" vent would have to be changed to a 3" vent to fit the new heater and to meet code, for an additional $295 charge. He than told me that cost on reconnecting the high pressure drain pipe to the new heater was also not included in the $550 instillation charge, Either the sales consultant did not know what he was talking about, or the installer was trying to pressure me to agree to unnecessary work to needlessly increase the total. I later checked with the City and was told that the 4" vent I had was not only compatible with replacement heaters but preferable to 3" vent systems. I found them to be totally disreputable and dishonest. There entire business model is based on pressuring customers into unnecessary work to push up the cost. I have since found an honest installer that could do the work without all of the unnecessary items.

It went really well! I'm obviously not the first one to have a leaking water heater, but they did great. Phone was easy, bought the Angie's List coupon online, scheduled the repair for two days ahead but they were able to come next day. Showed up on time, did the work on schedule, looks great. I would hire them again but I hope I don't have to for a while!

Very happy with Fast Water Heater Company.