Diversified Movers
About us
Our goal and commitment to move your precious items is our number one priority. Our staff is highly trained, screened and meets all legal and physical requirements to handle any moving challenges.
Business highlights
Services we offer
Big & small moves. Full packing service. Packing materials. Move commercial & residential. Storage space.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 4% | ||
| 2% | ||
| 2% | ||
| 2% |
I was extremely pleased with the service. The reason I chose this mover was because they specified that they would do small jobs. They have a 4 hour minimum, but said that would probably be able to do the initial move in two hours and the second part of the move in the remaining two hours, and charge me the $200 for 4 hours. However, the second half of the move took slightly longer, due to the need to apply felt pads to all my furniture and more carefully place it on the new hardwood floor. These movers took amazing care, setting up a "staging area" at the top of the stairs where thick moving pads were put on the floor. Each piece of furniture was placed there and the felt pads were put on before the furniture was moved into place. I had purchased felt pads in advance, but when we ran out, they had some in their truck and provided them free of charge. So the additional $50 charge was for the extra hour it took to do this very careful move, and well worth it. There was no damage at all to the new floor.
The movers were very professional and the owner Mike is very eager to please his customers. He called to follow-up with me and see if I was completely satisfied. There were two small issues. I have three floor and it is extremely difficult to move large furniture up and down the three flights of stairs, so slight problems always occur. In this case, the corner of my couch was dirtied in the move, however, Mike said I should call a professional upholstery cleaner and he would pay for any costs. Turned out I was able to clean it myself, so all was well. We also had some confusion over the time of arrival on the final moving day, but when they arrived, they did a superb job.
I would definitely use this moving company again.
It didn't go well at all. First of all there was no contract. Secondly, on July 30, I was told to find my own storage facility when I had been told that my possessions would be placed in Diversified's storage. This was a last minute change which I didn't appreciate and an added expense.
The packers came on 7/30/14 and packed my books which is what I wanted them to do. In addition, they packed my medication which I told them not to pack. Regarding my clothes, I was told that the movers would use a wardrobe box the next day & would wrap the framed art on the walls. Pat was the lead packer and she showed me a piece of paper w/the number of boxes used. I wasn't given an invoice.
The movers came the next day and they did an incomplete job. They didn't pack my clothes in the wardrobe or put my shoes at the bottom of the wardrobe. They left a piece of framed art on the wall meaning they forgot to take it. The bottom trim of my dresser was detached from the dresser and not reported to me. I only saw this when the dresser was put in storage. After my items were moved to the storage facility, I asked the lead mover about returning to my home to get my clothes and a bookcase and he said we'll have to charge you overtime. I was charged overtime because of the hour the movers took for lunch. I don't believe that the consumer is responsible to pay for lunch time. While the movers were putting my items in storage, I saw that they had not used shrink wrap on several pieces of framed art or on a bookcase so I asked them to shrink wrap these items. I don't know if they did a good or bad job of packing the storage locker. I had to rent a second storage locker because there wasn't enough room in the first locker. The lead mover asked for my credit card information which I gave him and he gave the information over the phone.
I called the owner of the company to express my displeasure about the way the movers treated my possessions and that they didn't take everything to storage. Upon my return home, three friends came over and we spent about 6 hours moving the remaining items from the house to the garage. This was unacceptable that we had to spend so much time to get the rest of my stuff out of my house.
On Fri 8/1/14, the owner of Diversified came w/another person and packed up what we had boxed up the night before and also went inside to get a bookcase. We went to the storage facility and they placed the items in my locker. The owner asked me for my credit card information and I objected because I gave the information the day before and I didn't want to be charged twice. Then there was the issue of returning the key used to unlock the dolly. I didn't have the key & the movers were long gone by the time we realized the key was missing.
I was really fed up with the amount of work that I had to do to get the items left in the garage ready to move to storage. I found shoes, boxes of family history items, and other items of importance. I was astounded at how my possessions were treated. I'm angry that my clothes were not placed in a wardrobe. I'm upset that I had to pay for storage above and beyond what I paid for the packing and moving.
Even though the owner came on Friday to pick up the items that my friends and I had packed, I'm not satisfied with the way I was treated by the movers. When I asked them to complete the job by going back to get the bookcase & clothes, they didn't want to. I wasn't given a contract stating what the packers and movers would do. The move didn't go smoothly and the packers packed items that they were told to leave alone. I was very distressed by the experience I had w/Diversified movers and won't use them to move my items out of storage. It was heart wrenching to see my possessions treated poorly and that my items weren't given adequate protection as Diversified said it would provide.
I sent Diversified an e-mail regarding my experience with their service and have not received a response. I want Diversified to compensate me for the cost of the storage which they said they were going to provide and to refund my money for their very poor, dismal service.
"Mrs. Susan [removed member name], Sorry to hear you did not have a good experience with our company, However, my staff came over to pack your stuff is not our responsibility to go through every piece of mail or every piece of paper you had in your apartment, you had your apartment stacked with papers almost all the way to the ceiling and could not make up your mind on what you wanted to take. you want it to go through each peace of paper and each plastic bag full of paper which would of taken and eternity to do. Also my staff packed every you told them to pack. In addition the had to put up with the extreme unhealthy stench coming out your apartment We never pack you medicine its common sense, We never pack any body's meds. You said your friend packed your medications, I was nice enough to go back to your place the next day to help you look for them As you lie and said we pack your medication it's something we never do! In regards to your storage, we offer to store your items in our location and you said you would get your own storage so you can have access your items any time. you want it. you also mention you were on a budget and said it would be cheaper if you got your own storage. Your apartment was so full of trash and old furniture the conditions were unhealthy. My staff helped you as much as they could and even help you giving medication when you were having seizures. At the end of the move I gave you a huge discount which obviously you did not appreciate, since your payment decline twice. I had to come over to your new property and begged you to pay us. You turned around and give us this horrible review it's not fair. I'm ok if you told the truth but you lie about everything, once again it's not fair putting up with the unhealthy stench"
"Hi Mr. [member names removed], first of all, I want to Thank You, for your business' I'm glad to hear that the service we render was up to your expectations. In regards prices they never change we are very competitive and we don't nickel and dime you for supplies fuel, wrapping material, etc. the only fees you pay are the hourly fees. We have a professional team of employees whom get paid competitive wages. I believe in being not only fair to you but also being fair to our staff. Thank you, once again for you businesses and you know our staff is extremely careful and diligent when they handle any move."
"Hello Mrs. [member name removed], I want to take the time to THANK YOU! for your business. I am glad you had a good moving experience with Diversified. We are always working hard to improve & to bring you the best quality work. Thank You, once again"
"Hi Mrs. [member name removed], Thank you, for your comments. I'm glad you had a great experience with our staff it make me happy knowing my crew has all the tools to handle any moves, meet your expectations & understand your concerns. I hope you are enjoying your new place."
"Hello, [member name removed], I want to THANK YOU, very much for giving us the opportunity to handle your move. I'm glad you are in a better place where your not inhaling all that smoke from the neighbors. I hope your new place is working out great for you. Take care and keeps us in mind for anything that pertains to moving"
It turned out that the date we set to move, Saturday August 17, was moved up to Sunday August 18, 2013. They did not show up to check things out. They did call the Friday before the move to let me know they'd be there Sunday.
As far as preparation...during the initial conversation Mike said I didn't have to put anything in boxes, and they'd help me pack and unpack for $500. If it went over two hours, it would be $250 more for each two hours. It was hard to believe all my stuff would be moved that way, even in one whole day, without a lot of preparation. For that reason, I put most of my stuff in boxes before they arrived. It took several days.
When they did arrive, they had a small truck and no packing supplies beyond tape, shrink wrap, and blankets for moving furniture. They told me they couldn't move my dishes, and did not have boxes to pack various things that had not yet been packed. I spent the next several days making a few trips per day back and forth to move the rest of my stuff.
The movers were friendly and seemed to know how to do their job, though one of my wooden chairs did have a small ding in it after. When the movers finished, they were not aware of the arrangement Mike had outlined on the phone. They thought they were going to be paid by the hour. They called Mike and he told them to charge $500 for three hours of work. They did not appear to understand what happened with him any more than he understood what happened with them. Fortunately, I had a 15% coupon from your website and it only cost $425, though still more than three hours would have cost.
I did not know how long the move would take, and wanted to minimize unnecessary cost. It still seems to me there is nothing quite like preparation and having things well co ordinated in advance.
"[removed member name], I hope all is going well for you and your family. Thank you so much for your hospitality And your kindness. It was a pleasure doing business with you and your family We thank you, for your business. Please keep us in mind for any moving needs. Thank you once again:)"
"[member name removed]. Thank you, for thinking of our company when it came to handleling your entertaiment center. We wanted to make sure it was moved carefully into your new place. It's a beutiful piece and I hope you are enjoying it. We are greatful you gave us a chance. We appreciate your business :)"
"[member name removed], I hope you are doing well. I want to take the time to THANK YOU, for taking the time to leave us this review and for your business. I hope you are enjoying your new place in Orange County. Please keep us in mind if you ever need to move again"
I would hire Diversified Movers again because the main thing when one moves is that it goes smoothly and pleasantly.
"[member name removed], Diversified Movers, THANKS YOU, for your business. I'm glad we were able to help you unload your fragile pcs. from the pod. In addition I glad you liked the staff and they were able to take care of you ass soon as they could. We appreciate you business. The best luck in your new place"
Agreement on date & time were confirmed verbally by phone. The crew arrived on time & everything went very smoothly. They were very courteous & took care to wrap & protect all relevant items. We had a few steps up & down at the new house which they did not mention at all. They worked quickly & completed the job in less time than planned...the price came out significantly less than the estimate. Very stress free move overall, I would definitely use them again.
"(removed member name), Congratulations on your new place. I'm glad you gave us a chance to do your move I'm also happy to hear everything went well and that the move was stress free. THANK YOU, so much for you patronage. I wish you and your wife the best luck in the new place"
"[member name removed], THANK YOU, for using our company for your recent move I'm glad we were able to meet your expectations. We look forward to serving you family and friends in the future. Thank you very much for your business"
upstairs to our new apartament in Mesquite these guys were flawless. Professional? Yes.Friendly?Yes. Accomodating?Yes.Clean?
Yes.Focused?Yes.Fast?Yes. It was a difficult move and we were dreading it. Mike and crew made it look so easy...and so quick!!!
We signed up with Angies List just to find a mover and it proved to be just the right MOVE. Thanks.
"Member, I hope all is going well at the new location. I also hope you are enjoying your retirement. THANK YOU, for your business it was a pleasure dealing with you and your wife. Thank you, for becoming part of our family and thank you for your hospitality. I wish you and your wife the best."
"Member, THANK YOU, for taking the time to leave us a great review. Thank you for your business it's greatly appreciated it. I want you to know that we stand 100% behind our work and our reputation. We do our best to go out our way and make you happy. We also strive every day to inprove our services and give all our customers the best service they deserve. Thank you, once again for your business and i hope all is going great for you and your family at the new place."
"Hi Member, I hope everything is going well for you. It was great meeting you and your friends. Thank you for your business and I'm glad everything got there in great shape. Keep us in mind if you need any other moves. THANK YOU! once again :)"
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