Chandler's Roofing

Chandler's did a good job all things considered. The gutters look great. I had an issue with the way water came off my flashing and missed the gutter. After leaving a cranky review, the owner and the manager both came out and reviewed my issue. In fairness to them, I never called when I noticed the problem. Note to self - call if you have a problem.... They were great, and they explained the issues to me. I am satisfied with their workmanship and their service. .

Chandler's Roofing is an outstanding company. We researched a number of local roofing companies online and also got several estimates. Chandler's outshone every company, hands down. Every member of the staff with whom we dealt was a pleasure (including the manager, office staff, estimate guy, laborers, etc.). Each person was polite and competent, such rarities in business, these days. Calls and emails were responded to in a timely fashion and communication was clear. The work crew was extremely courteous and never left a mess. This company worked with us kindly and creatively in terms of financing and truly "earned our business". Chandler's Roofing is a company of real people with heart and integrity. A new roof is a huge job and a sizeable expense. Chandler's Roofing is the company to trust with this. My husband has already made a referral to them and we have told our realtor about Chandler's, as well. The roof looks fantastic and we continue to receive compliments.

All aspects of the job were as promised. I have no problem with this company and would recommend them to anyone wanting a quality roofing job.

I had a very good experience with them. They showed up on time and did what they were supposed to do.

Everything went well. They were very responsive and professional during the estimate, but I found the price to be higher than expected and did the work myself.

He was right on time and seemed to be thorough and very professional. His responsiveness was very good. The estimate was quite detailed, and he listed every possibility for additional costs; it went on for pages actually. The basic price was $8985, with the assumption that there would be no other problems once he tore off the roof. I did not go with him because he was slightly higher, and the company that I went with seemed just as good. I would consider contacting him again in the future.

When he came out he took photos of the damage and when he came down I was able to download the pictures and share them with the homeowner so everybody can see what the problem was. His price was very reasonable and he also did the maintenance around our vent pipes. They did all the vent pipes in all the units and did the roof ridge and then they were on time. The homeowner wasn't to happy that he didn't come out and directly introduce himself and more a less had the guys start working and having to communicate with the president of the homeowner associatio Then again I wasn't there and other than that the work was done right and we had a heavy rain three weeks ago and and nothing leaks. Went up to where I had a problem and there was no water coming through anything.

They were very helpful. They did some work for me and they answered all my questions. I would use them again.

The job was scheduled to start the 15th of August, and the removal crew did show a little later than I had origionally been told, but once here they did their job. I had some wood that needed to be replaced, and the Chandler representative, Pedro, was at my house right away so that work order could be processed without slowing up the work . The day the shingles were delivered, I was informed that the particular color that I had chosen was not available in this part of the country, so I did have to make another selection. Pedro appologized for the mixup and later in the week, the Owner, Bryan Hicks, came to the work site and also appologized, and said he was planning to outfit his sales people with laptops so that they would have instant access to inventories. The rest of the work went off without any hitches. The Installation crew was very courteous and they did some nice little extra touches around my chimmey and the flat attached patio roof. They were very thorough in their clean-up( which was a major concern of mine, because of my small dogs) every day and even checked our neighbors yards for debris. The project manager , Pedro Arevalo, was here at the end of every day of work to make sure I was satisfied with the job and to ask of any concerns that I might have. Even the Office Manager, Trevor Leeds, came to the work site twice to see if I had any concerns, etc. I am pleased with the results and am awaiting the first major rainstorm to see how really great of a job Chandlers did.

Prior to my roof, I watched Candler Roofing install roofs on four homes in my neighborhood and all roofing jobs turned out terrific. The workers were on time every day. Brian Hicks and members of his staff came by daily to check on the progress and quality of the job and advised us of any minor schedule changes. I was impressed that the workers cleaned up the job site and surrounding areas at the finish of the work day every evening. As stated above, I could not be more pleased with this contractors work..

Made appointment for Sat 8/20/2011. Chandler's set appointment from 8:00 am to 9:30 AM. No one showed up. I called them at 9:45 amand asked where they were. They said wait a minute. Came back on line and gave an excuse that "His girl went home early and didn't give him (Brian) his schedule." I said I would wait as they were 10 minutes from my home. They said no, then had the gall to ask me if I wanted to re-schedule. I declined. Wasted my mourning for thes clowns.

They were the most professional and accessible company of the four we considered from ANGIE'S LIST. Their quote was also the highest. So we did not go with them initially. However, They called and asked us why and we told them. They said they would negotiate based on the other quotes we had gotten. They went that extra FIVE miles to get our business. The fellow that came to do the estimate was kind, clean, professional and took lots of pictures. The owner even came over and spent plenty of time explaining things with my ailing father and special needs sister! They made their price affordable but what clinched it was when they asked: "Of the companies you got estimates from, who do want to deal with in the future if anything should ever go wrong?" There was only one answer: Chandler Roofing! I was so afraid all through the process. So many people have told me about their roofing nightmares. All through the process I was set for "the other shoe to drop" and the nightmare would start! And when the other shoe dropped, it was as wonderful comfy soft slipper because Chandler Roofing is a dream come true! EVERYTHING and I mean everything they promised, everything they did, was TOP NOTCH! Clean, Professional, Comparable, Fast, Considerate, Patient, Understanding. Really. And there were so many special things they had to do to make that roof "well" again! You want to know what really what struck me the most? When they were done, I could really feel they were genuinely excited and proud of their work as they were showing us all the neat ways they handled their challenges!

It was pretty quick and that was good.

We liked their follow up and inspection. They took photos of the existing roof so we could see the problem areas. They were very informative and definitely wanted to give us good service. They finished the job on time. They had scheduled to come back and install a gutter a week or two later and they showed up on time for that as well. All in all we were very satisfied.

I called just before Christmas, and the owner Brian Hicks was able to come out about 2 weeks later, a few days after New Year's Day, to give me an estimate. I was impressed that he showed up to give me the estimate, even though I had made the appointment 2 weeks prior. The estimate had two parts - the price to do the repair (no warranty), and an additional fee for an optional 1-year warranty. I declined the warranty. This was a very busy time for them, just after a lot of heavy rain in December, and my job was pretty small (1-2 hours they were here), so he worked me in where he could when he had another job in the area. Because of that, I didn't get a lot of advance notice. On the day that they did the job (a Tuesday), he called me in the morning to see if that day would be ok, and then later in the afternoon I got another call saying that they were picking up supplies for my job and would be there in about an hour. This was 2 weeks after he had given me the estimate. The 2 people who came to do the work were very professional, polite, courteous. They did a great job of keeping nearby areas clean as they did the work, and cleaned everything up when they were finished. I didn't see any debris left after the job was done. The senior of these two, who did the work on the vent pipe removal, started right in on the job, and from what I could see on the ground I had no question about him knowing what he was doing, it looked like he did nice work. The only problem that I had was about a week earlier, a Saturday, when I got a call early in the morning saying that the foreman thought that they would finish up early on another job in the area and they would be able to work me in later that day. No one ever called me back that day, and I called in the afternoon to see if they were still planning to come, left a message when I got a recording saying that that was the number to leave a message 24hrs, and got no response to my message. Brian called me back early Monday morning when he found out what had happened. He apologized and asked if I still wanted them to do the work. In my overall experience, this incident did not count for much because he handled it well and seemed pretty sincere in his apology. Brian did an excellent job of answering my many questions, especially about the vent pipe removal. He was very professional in all of my interactions with him. I would definitely use them again. Regarding the price, this was the only estimate that I got, but it seemed reasonable, and the service was great and I don't question the quality.

They were quick to respond and kept their word. The work crew was great. They had the whole work done in one day. They cleaned up so nice that no one would know that they were here. I guess they were probably higher priced, but absolutely worth it for the quality of the work that they did. I would recommend them to others. I would use their service in the future too.

They did an excellent job. They were professional and thorough. I think that the price was high but I didn't mind paying because the quality was good. We did not have any problem with them.

My interaction with Chandler's Roofing Inc Company was just fine. They were responsive. However, we decided to we wanted somebody who was much less expensive. I would consider them in future.

UPDATE (3/3/11): Brian, the owner, called me personally to apologize. He came out to give me a very competitive estimate. He was very responsive and professional. I decided to go with a friend of a friend's roofer who gave me an amazing deal (ahhh, connections), but Brian did step it up and went from an F to a B. He didn't get an A because of the first encounter. ORIGINAL (2/28/11) Jeff came out and didn't even shake my hand or smile. He looked at me with disdain. BAD first impression. When I made the appointment, I specifically requested it for a GAF Golden Pledge complete re roof. Jeff told me only his boss can write those quotes and he was just helping out. After handing me a Golden Pledge packet, he said he would email the quote by the evening. I told him we are makiing our decision within a couple of days. Never received the quote. Business must be great - I guess our money's not good enough for them.

Even though he was slightly more expensive than some of the others, I selected him because I thought he would do the best job. He ended up doing a great job.

Very professional estimate and discussion of alternatives. Work was accomplished in a timely fashion and appears to be a very good job. My only issue was setting a time for initiation of the project: they did not schedule an exact date but called the morning that they could start the project. I could not be home the first try but was the second. Timing of the project may have been last minute because it was a local job that they wanted to fit in between larger ones on a 'time available' basis. I will contact them again for an estimate on the asphalt shingle replacement when that is necessary.

The roofing contractor sent a very experienced team which did a high quality job. I always feel more comfortable when I know the supervisor on the job is so knowledgeable and felt especially good that he has worked with this solar panel company on numerous other jobs. He and his team were extremely meticulous and thorough in making sure all details were done correctly. They took great pride in their work and seemed just as pleased as i was when the final product turned out looking so good. I would definitely recommend them to my neighbors.

Chandler's Roofing did a great job on my house and It looks great with no problems

I cannot heap enough praise on the work done by Chandler's! Ricardo came out exactly on time to give us a bid. He asked a few pertinent questions, looked at the locations of water damage inside the house and then went up on the roof. He spotted at least two things that were installed incorrectly when we had the entire roof redone with our "30 year guarantee" by the previous, incompetent roofer. He then gave us a date two days later when we could expect a bid by email. The bid was half of that of the other contractors who came out--the others did not spot the inherent flaws in the roof. Ricardo exuded knowledge and quiet competence, so we felt comfortable taking the low bid. The bid included the cost to tarp the roof (since rain was forecast before we could get the fix done) and the cost to do a complete maintenance of the roof and gutters. Well, Ricardo and his crew got the tarps up and the sky opened and the monsoon fell--for the first time in years we watched out the windows at the rain while staying in a dry and cozy house (no pots, no tarps, no towels!!) The tarps held fast through all of the 3 or 4 big storms with high winds. Then Richardo and his crew came out and went to work. I needed to have a clear path to get my wheelchair bound brother in and out of the house. Ricardo made sure we had that path--the driveway was kept clear every day so we could get in and out freely for doctor's appointments,etc. The workers were incredibly neat, quiet and courteous. The only noise was the necessary hammering, and even that seemed to be kept to a minimum. After they completed the job, a day ahead of the predicted schedule, they left no litter or dirt or anything behind. The whole roof and all the gutters looked brand new--this includes the areas that were only cleaned and maintained and not completely repaired. Then it rained, hard. Again no leaks, no moisture--just the contentment of a dry home with a solid roof. The bill included extras for the wood, fascia board and tile that had to be replaced since this was not calculated until the actual amount requiring replacement was determined during the repair, but the amount for these items was a little less than the guess given at the beginning, plus the unit costs of these items were very reasonable.

The work was done very nicely. The gutters are done in such a way that is not completely visible from the street. They broke into the stonework and set the downspout in it that looks handsome & nice. It was a very nice experience.