Response from Rollouts Quick Inc
Hi [Member Name Removed] Just want to drop you a quick note and reply to your review. As I wrote in my message to you earlier you have purchase one Rollout from Angie's List store front we have absolutely no control of that website, when your purchase product from there site there protocol is to contact up by email and call us as per my conversation with my Angie's List Rep. JUST SO IT IS EXTREMELY CLEAR WE WERE NEVER CONTACTED BY ANGIE'S LIST BY EMAIL, PHONE, TEXT OR ANY OTHER METHOD OF COMMUNICATION. I UNDERSTAND WHY YOU MUST BE VERY UPSET TO HEAR THIS THREE WEEKS OR SO LATER. WE RECEIVED ONE OTHER ORDER FROM THERE WEBSITE AS WE'LL THE SAME THING HAPPENED MY ANGIE'S LIST REP REPLY AND SAID THEY WERE HAVING COMPUTER ISSUE AND HOPED TO HAVE THEM RESOLVED SOON. NOW WE KNOW ITS NOT SOLVED. WE'LL I'M NOT SURE HOW YOUR PURCHASE WAS MADE IF IT WAS THE SAME AS THE ONE BEFORE BUT ITS NOT WORKING. WE ONLY LEARNED THAT YOU PURCHASE SOMETHING AFTER WE RECEIVED A CHECK FROM ANGIE'S LIST AND DID NOT KNOW WHY WE WERE RECEIVING A CHECK. WE CONTACTED ANGIE'S LIST TODAY AND PULLED THE SORE FRONT DOWN WE WILL NO LONGER BE SELLING PRODUCTS THROUGH ANGIE'S LIST. WHAT A NIGHTMARE. CUSTOMER SERVICES IS OUR #1 CONCERN YOU CAN CLEARLY SEE BY ALL THE REVIEWS ON THERE WEBSITE I THINK IT SPEAKS FOR ITSELF. ONCE AGAIN I TRULY APOLOGIZES FOR WHAT A PAIN THIS HAS BEEN WE SHOULD HAVE CANCELLED THE STORE FRONT AFTER THE FIRST PROBLEM BUT WE TRULY BELIEVED THEY WOULD CORRECT THE PROBLEM ( MY BAD ) . OK ENOUGH OF ALL THAT I CONTACTED YOU THROUGH THERE WEBSITE BECAUSE YOU LEFT NO CONTACT INFORMATION ON THE ORDER ON THERE SITE. I CONTACTED ANGIE'S LIST FOR YOUR CONTACT INFO ON MONDAY AND THEY EMAILED ME TUESDAY MORNING YOUR WORK # AND YOUR OFFICE GAVE ME YOUR CELL PHONE I HAVE CALLED YOU SEVEN TIMES TODAY LEAVING AT LEAST FOUR MESSAGE AND NOT REPLY. THEY GAVE ME YOUR EMAIL BUT IT JUST BALANCES BACK. (NO GOOD) PLEASE CONTACT ME BY PHONE # 714-600-9070 OR TEXT TO 714-813-6140 WE WANT TO TAKE CARE OF THIS ASAP. WE WORK 14HRS PER DAY 5 DAYS PER WEEK LETS GET IT DONE. WE BUILD 10,OOO'S OF ROLLOUTS ONE SHOULD NOT BE A PROBLEM. ERIC