PEARL BLUE POOL SERVICE

I have been extremely pleased with Pearl Blue Pool Service for several years. I attempted to maintain my own pool at one time, but was unable to manage the chemicals with the attention to detail that is required. Bill from Pearl Blue has always been punctual, reliable, and honest. I've read a couple of less flattering reviews and I have to say I'm not seeing the concerns those customers noted. Here are my observations: 1) When there is an issue or concern with my pool, Bill is quick to text me to apprise and offer solutions. Solutions are not high-priced, automotive service station solutions where you're not sure if you truly need a whole new engine, or just a new spark plug. Many of Bill's solutions are cost effective and often less expensive that expected. There's no high pressure salesmanship to purchase additional service or equipment. Work is done on your timeline and any equipment I've purchased from Pearl Blue has been at, or usually below, market value from what I'd get at a local pool supply shop. 2) Bill shows up on the day(s) he and the customer mutually agree upon. I work shift work that allows me to be home at different times and days. It allows me an opportunity to occasionally drop in on him and converse. Bill consistently puts in no less than 20 - 30 minutes work each time just doing the basic maintenance. I've observed him checking water chemistry, cleaning equipment, pool pump, filter and related accessories. More importantly, he's knowledgable about my pool and spa and is able to answer any questions I pose with authority and experience. 3) My wife and I have remodeled our home to varying degrees throughout the years and have worked with a cornucopia of vendors and contractors. I've become an extremely good judge of character and competency based on observations, conversations, and references. It also helps that I've worked a career in law enforcement and can sniff out BS and shadiness with humble efficiency. Bill is the real deal of sound character and compassion and is someone who I trust to be on my premises and working on my pool without question. He's great with my family and is even somehow able to work around my rather temperamental large breed dog who roams the back yard! I couldn't be more please with Pearl Blue Pool Service and recommend their service!

Would not vacuum pool, he said because of low suction. Wanted to replace motor. Pool got dirty.

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Mr. Bill, from Pearl Blue Pool Service, is very professional and friendly. He provides excellent service for us.

Bill does a great job. Our dogs like him. He comes on time and stays as long as needed and updates me on every problem.

Bill's a nice guy, but he over-estimates or misrepresents his abilities. He sold me an expensive in-pool robo-cleaner which was not very effective, and then relied on the pool droid to do most of his weekly work while charging me the same monthly rate for just testing the water, adding chemicals and playing with my dog. He tried to fix a leaking outdoor faucet for me and ended up breaking it and causing a flood - I had to shut off the house water main and call a full service plumber AT ADDITIONAL EXPENSE to correct his mistake. He did not even offer to pay for the damage he caused. The final straw was that he sent a letter basically dismissing me as a client (due to his own shame, I imagine), saying he was unable to continue working in my area. He's a fun-loving guy that invokes Jesus' name whenever possible (which is OK, until a client TELLS you that it's not, but he couldn't hear that, I guess), but he's only good for easy, regular pool maintenance, nothing more.

I will definitely use Pearl Blue Pool Service again. I am considering hiring on a monthly basis.

Fantastic job! Bill is very knowledable on older pools with stain problems on the surfacing. Instead of a costly resurfacing, Bill did a chlorine wash on our pool surface. We were skeptical at first thinking an acid wash was better but Bill was right. We are very happy with the results. He is letting us test use a new pool vaccum/sweep for 2 months before we consider buying it. If we don't like it or want it, we just give it back to him and no charge will be made. You can't beat this offer. No fuss, no pressure at all. Bill is wonderful.

THE OWNER IS A VERY NICE CHRISTIAN MAN WHO COMES HIGHLY RECOMMENDED FROM A BUSINESS ASSOCIATE OF MINE. WE ARE EXTREMELY PLEASED WITH THE POOL SERVICE AND THE PROMPT RETURN PHONE CALL WE RECEIVE WHEN WE HAVE QUESTIONS.