Service was standard for the first three months then the pool guy was never to be seen again... I don't know if he dropped off the face of the earth or what... I left several messages, and never got any response. Total lack of professionalism in my mind, I'd never refer this vendor to any pool owner. He wont even return my call so that I can get my gate key back, I'm hoping he will read this and remember he should give us our key back on top of the month of April's payment that I paid him which he never showed up for servicing.
Description of Work: After servicing our pool for 3 months, the guy never showed up again. No phone call, no letter, no cancellation text NOTHING... So After calling several times and leaving several messages asking for a call back (and my gate key) I had to end up finding another pool service. Now that my pool is green and we need the filter cleaned for lack of service I would NEVER recommend this vendor to any pool owner. And he still has our gate key so I have to have the gate re-keyed.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$75
David H.
04/2014
5.0
pool cleaners
+ -1 more
The owner is very helpful and he goes above and beyond to help.
Description of Work: Monthly Pool Service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Robert A.
10/2013
5.0
pool cleaners
+ -1 more
Jimmy was great. He diagnosed the problem and was able to get the heater to fire up and stay on.
Description of Work: Diagnosed my pool heater and was able to get it to heat.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
ian M.
04/2013
5.0
pool cleaners
+ -1 more
They were really good. It was my first time using them and they were pretty nice.
Description of Work: Blue Neptune Pool Services just did some work for me. They were replacing some piping.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
theresa A.
01/2013
5.0
pool cleaners
+ -1 more
I have been using this company for about two years and give a five star rating
Description of Work: I really like this company. Rain or shine my pool is cleaned and I receive updates on my equipment. The staff is on time and very professional. The owner is a hands on type of man and responds to call's in a timely manner. I would refer him to my best friend or family
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
theresa A.
05/2012
5.0
pool cleaners
+ -1 more
He is a great guy. He is really good and has got a small little company. It is not just him. The owner is Jimmy Khuc. He is licensed and insured. I have had him for about a year now and he does a real good job. A part in my pool heater was not working and he looked around and he brought a part that looks new but which is used. So I got it for less than half the cost which I would have to pay for a new one. He is willing to go the extra mile to save me money. I had my pool done about four years ago and my tiles started coming off but he put the tiles back for me which was really cheap and it is working great. It is the same guy that comes out every time which is a big plus. I never would recommend a pool guy but this guy is right on and it’s hard to find somebody like him. If I have a question I will call him and he would be right out here within a couple of hours. He is very professional. He sends out a contract of all the things that he is going to do and signs it. I am pretty impressed with him.
Description of Work: I use Blue Neptune Pool Service for pool services. He does cleaning and repairing the equipments and stuff. The last time I used him was today. He brought a part for my pool heater. He comes once a week and changes the filter every six months.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
Blue Neptune Pool Service is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 10:00 AM - 6:00 PM
Blue Neptune Pool Service accepts the following forms of payment: Check
No, Blue Neptune Pool Service does not offer free project estimates.
No, Blue Neptune Pool Service does not offer eco-friendly accreditations.
No, Blue Neptune Pool Service does not offer a senior discount.
Yes, Blue Neptune Pool Service offers emergency services.
No, Blue Neptune Pool Service does not offer warranties.
Blue Neptune Pool Service offers the following services: Pool and Spa monthly service and repair