After several inquiring emails and phone calls to owner, John Delgado, my husband and I scheduled 3 men and supplies for our move on Easter Sunday, April 1st. Arron showed up first, the driver, Enrique, was late and the 3rd guy, Marcos, was a no show. The truck did not have the promised supplies (wardrobes boxes, shrink wrap, etc...) we had discussed and agreed upon and I was told that what was on the truck was what was left from the move the day before and I needed to "just deal with it." I phoned Mr. Delgado and he began to lie about what he promised, even though I have emails from him documenting the exact number and dimensions of all agreed upon supplies. I told him this was unacceptable, as we had taken the necessary steps to ensure a stress free move. He said, "I'll call my guys and take care of it." and hung up with me. I went outside to see what the status of the crew was and Enrique informed me that he was instructed to BAIL, he instructed Arron to take what had been loaded off the truck, as Mr. Delgado said they were no longer moving us. They began to unload leaving our belongings in the street. I immediately phoned Mr. Delgado to inquire what just happened and he answered screaming into the phone, "We are leaving because I was instructed to do so by my boss, I got to go I have another call" and hung up on me. I asked Enrique if had the number to Mr. Delgado's boss, so I could phone him to find out why they were instructed to bail on this moving job and Enrique looked at me oddly and said, "M'am Mr. Delgado is the boss, there is no other boss." The whole experience was nothing but lies from the beginning to the end. Here we were on Easter Sunday packed and ready to move to our new home and we were left stranded!
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FAQ
Xpress Moving is currently rated 1 overall out of 5.
No, Xpress Moving does not offer free project estimates.
No, Xpress Moving does not offer eco-friendly accreditations.
No, Xpress Moving does not offer a senior discount.
No, Xpress Moving does not offer emergency services.