Mr. Window Cleaner Window Cleaning Service

On April 30th, 2021 we hired Mr. Window Cleaner to wash our windows & screens, clean out our dryer vent and clean a chandelier. The employee who first arrived (I don't remember his name) did an excellent job on the dyer vent, chandelier and windows & screens that he worked on. Later in the day a second employee arrived and went to work on the window exteriors. I don't have his name either. In the course of his work, the second employee repeatedly scratched the exterior glass on four of our custom Fleetwood sliding doors. (There is a single kitchen sliding door and a three section, fifteen foot wide dining room sliding door set.) When we first spoke with the second employee about the damage to our glass he claimed that there had been calcified residue on the outside of the glass and that had caused the scratches. If this was the case, why didn't he deal with it in a manner that wouldn't scratch our sliding doors? (This is assuming there ever was any residue on the glass other than the usual dust and dirt.) If there had been bird poop on the windows we would assume that the cleaners would carefully remove it from the glass rather than scraping it across the surface and scratching the glass. If he couldn't remove said residue in a manner that didn't damage our glass doors, then why didn't he say so? Why didn't he stop the moment the scratching began? Our seven year old son heard the scratching as it was happening and told us about it. To my great shame, I dismissed my son's concerns telling him that this was a professional and he knew what he was doing. Clearly, I was wrong. If my seven year old son could hear the scratching from inside the house, then the window washer must have heard it as he caused the damage and yet he didn't stop and instead continued to scratch the glass. The second employee next claimed that we had earlier washed our windows with hard water, implying that we were responsible for the scratches. We've never washed our windows with hard water or anything else. We hire professional window cleaners (Mr. Window Cleaner the past few times) to wash our windows because they presumably know what they're doing and are supposed to clean the glass in a manner that doesn't cause any damage. The previous times Mr. Window Cleaner had cleaned our windows they left our sliding doors spotless and looking brand new. The same dirt and "residue" would have been on the windows those previous times and yet our glass was never scratched until this most recent appointment on April 30th. Finally, the employee claimed that the scratches had already been there and that we just hadn't noticed them before because the windows were dirty. This is complete nonsense. We look out through these sliding doors into our backyard multiple times every day. We eat breakfast, lunch and dinner in front of these windows every day. We watch our son and dog play in the backyard through these windows every day and we never saw a single scratch until a few minutes after the window washer had "cleaned" them. I can see these scratches from twenty feet away as I enter the room. I have been in discussions with the sliding doors' manufacturer, installer and a glass repair specialist about the scratches and what, if anything can be done about them. The latter gave me an initial estimate of at least $3,700 to repair the damage. It is entirely possible that they may be unable to restore the glass to anything remotely close to their prior, undamaged state. All four doors may need to be replaced at great cost and inconvenience. Mr. Window Cleaner's website clearly promises that their professional window cleaning services "will never leave these annoying streaks, nor will the windows appear scratched. Instead, your windows will look as if they're open." Our glass sliding doors in our dining room and kitchen were destroyed by their employee. There are literally dozens of scratches covering the glass on these doors. Mr. Window Cleaner has not responded to my complaint.

I have used his service in the past but this time it was absolutely horrible. I called joe 3 times and sent him pictures with no response. Well a business is as good as its owner promise and performance. I post the pictures of " cleaned" window by his tech And after i cleaned them myself and you will be the judge!

Very disappointed with Mr. Window Cleaner. We had our windows cleaned earlier this week. One of the windows had some paint overspray on it which the technician pointed out to us and he offered to scrape off. After he was gone I noticed that that window had many, many light scratches all over the window. It is especially obvious when the sun is shining through the window. I called the company to let them know, but they said that since there was no way to prove that their technician caused the scratches that they would not do anything to fix the problem. The window glass is only two years old and definitely was not scratched up before the technician used his tool to scrap the paint overspray off. I am disappointed about the scratches and that company refuses to fix the problem that they caused.

The two workers, Jose and Jim, were on time, very professional, hard working and friendly. They did an excellent job and completed it quickly - in an hour and 20 minutes. This is the 4th time I have used this company, and they always do a great job, explain things, are cooperative and professional. I will always use this company.

The individual that came out was kind of flaky. When I called the owner, he was really upset about it. Sometimes we hire people and they are not the swiftest. It was the first time I ever hired a window cleaner so I guess they are probably in the ballpark. The quality sucked. I don't know if the individual is a permanent employee. He was more concerned about telling me about his agency in Hollywood. He did more talking and he bent a screen and didn't tell us about it that was why I had to call the boss back and he was really upset about it. The guy was not very professional.

Perfect; exactly as I would have expected, with prompt, courteous service and providers.

Terrible Job and broken windows! These guys can best be described as shady... Initially they told me they could clean my skylight, then after when it still looked dirty the guy said that's the best he could do. But what's worse is that I have only one window in my bedroom and these guys broke the handle so now I can't even open the window. Unfortunately I noticed it only after they left. Then being a member you are supposed to get a discount, I kept telling the guys that but they wanted the coupon etc which they don't have its just stated in the about section of the business. I even asked to speak to owner to clarify this and his workers would not let me??? My bill was $521 at that point after all the frustration I just let it go....

We're preparing a house for Real Estate showing and wanted a professionally cleaned look. The windows have never been properly cleaned so were expected to be difficult. Worker arrived exactly on time. Initial inspection and work order form took much longer than I thought it would (30min), especially considering the job was described over the phone prior. But worker was able to evaluate independently letting me work on other projects in the mean time. The property is a smaller condo so the worker added my multiple wardrobe closets to the job covered under the minimum charge. I knew many of the screens needed repair, so I instructed the worker to not clean and leave off any that were damaged. Turns out every screen needed some work and we removed them all. This company doesn't build screens, but does rescreen them. Since I needed to get some rebuilt at a local hardware store anyways I didn't give the company the opportunity to bid for the re-screening. The work took another 1.5hr (2hr total including 'set up'), which I thought was a little long considering none of the screens needed to be cleaned, but I was in no hurry and as before the worker did not need supervision. Most of the windows look great. Some unworkable paint etc remained, but all hard water and old dirt spots are gone, even from the hard to reach windows. Exactly what I was expecting from the window cleaning with the bonus of having the wardrobes cleaned. One issue was the worker had parked his transportation in the public area of the complex. The car was not professional looking and had a female waiting in the car for the duration of the appointment. The complex is by no means upscale, but the car and occupant definitely drew negative attention. A more professional approach would have been for the car to drop off the worker, then vacate to the local McDonalds or similar to kill time. I wouldn't use this, or any other similar service on a regular basis. But for special one time clean ups I'd have no problem returning to this business.

We have used Mr. Window Cleaner twice now and have been extremely impressed both times. They are very professional, punctual and the windows turned out spotless! We will continue to use Mr. Window Cleaner and highly recommend to anyone looking for a professional window service.

The scheduler, Joe Bulik, was very polite and professional over the phone. He worked with me to find an agreeable time for the technician to come to our house. He gave me a price estimate and said the technician would arrive between 9 and 10 am the next day. In the evening, I received a courtesy reminder call. Ryan arrived promptly. He wore a Mr. Cleaner Window Cleaner red polo shirt and introduced himself. I invited him in to do a count of our windows. It turned out we have more than I thought. However, the final price of $187 was very good even though the initial estimate was $149. Joe had said that was their minimum. Based on the quality and thoroughness of Ryan's work, we think it was well worth it. Our windows are so clean they look transparent. He brought in a vacuum cleaner to vacuum the tracks and he wiped them with rags to get out the dust and grime. He removed all the screens and washed them. Other window cleaners we have used in the past have had trouble doing that as we have an older house. I think that shows that he had experience and knew what he was doing. When Ryan arrived, I cautioned him not to let the cat out and he was careful not to do so. We appreciate that consideration. We like that he used liquid, bio degradable soap. They accepted our personal check and asked if we wanted a courtesy reminder in 12 months. I said yes. We would not hesitate to hire them again and recommend them.

I've used Mr. Window Cleaner 3 times. Unfortunately, the service depends on who is sent. The 2nd crew was the best. The most recent crew was very slow and I had to point out several areas that were streaked to have them fix it. Also, one of the guys stool on a stair landing to clean the windows and left dirty shoe prints. They rescreened a sliding door screen and left a hole at the bottem, screen wasn't tight, and they reinstalled it backwards and upside down. When I called the owner to have it fixed, he didn't respond. I probably won't use them again.

Very professional, courteous, I was very satisfied and will definitely use them again.

I discovered Mr. Window Cleaner because of a coupon on Angie's List - $30 off any job of $150 or more - the guys came and did a pretty great job. However, I neglected to provide the coupon to the technician at the time of visit and paid full price (busy life - busy mind). When I called Joe on Monday morning to address this, he basically told me I was out of luck. That ship had sailed, so to speak. He told me his technicians get paid based on how much revenue they bring in and that his Friday guys had already been paid - hence to refund me my money I would be 'taking money out of their pockets'. When I told Joe that he could take it out of his own pocket if my business was important to him he just laughed and said 'well, you can look at it like that if you want'. I told him how he ran his business was irrelevant to me; that, as a consumer, my experience with his company was what he should be focused on, not how difficult the paperwork would be to refund me a measly $30. Joe told me that would be like going back to a store and trying to use a coupon after the fact. Interestingly Joe - THAT'S EXACTLY WHAT HOME DEPOT WOULD DO: honor my expectations as a customer because they know how hard it is to find and retain good customers these days. I'm a good customer Joe - one that would have sent a couple thousand dollars a year to your balance sheet. Now I'm going elsewhere because your business model is more important to you than my happiness. From here on in, I'll go talk to Home Depot and their Red Beacon network: because I'm know those guys are obsessed with making customers happy. PS, Joe: Does that mean that your technicians have to effectively pay you $30 every time someone uses a coupon? If they're getting paid on revenue, and that coupon equals less revenue - are you basically marketing your company and having your employees pay you for it? Kinda sounds like it to me.

They were pretty thorough and cleaned the screens really well. They cleaned all the windows and even removed some of the tint that I asked them to do. It was a good experience.

Jose and Jim arrived promptly at 8 and walked the services to determine costs and scope of work. They informed me that the awnings would only be washed with water due to age and concern of possible damage. They worked from 8-1 and the windows truly looked amazing...they sparkle and the screens are clean and repaired. The vent cleaning appeared to be thorough. All in all, a good job. I feel that their pricing was on the high side, but again, their work was well done.

everything was great, the windows sparkle and gave us the confidence to use them again....wow these guys were great!

Some spots were visible the next day.

they showed up on time and did an excellent job. The Townhouse had windows that were hard to access but the team didn't let anything get in their way. They were unhappy with their results on two hard to reach windows and went back up with out being told and re-did until they got it right. I would use this company again next year.

Good service, however some of the workers were less than professional. Make sure all are presentable. A couple of them showed unmentionable body parts due to the dress being less than substantial. Otherwise, good job.

It started out badly because the crew was an hour later than the 2 hour window of arrival (was supposed to arrive between 10:30 and 12:30 but didn't arrive until 1:30). Worse yet, I had to call the owner (called him at 12:45) to find out what was was happening. The owner apologized, said they were on their way and would be here in 15 min (but actually didn't arrive for 45 min) and that he'd give me a 10% discount. Anyway, once they arrived, they also apologized and got right to work. They were quick and did a good job. Windows and screens looked great. They were also careful not to make a mess on the carpet or damage the walls. When it came time to pay, they owner had not told them about the discount so I paid the full $135 but put note on invoice saying I expected discount. About 10 days later I got call from owner saying he was sending me a check for 20% discount and again apologized for scheduling mess. I have since received and cashed check for $27. I'm giving an A rating because I felt they rectified the problem.

Very professional job. Workers were in uniforms and did a thorough job. Quite a bit of cross-selling of services that got a little tiresome after a while.

Went very well. The two workers were efficient, well trained and very professional.

I spoke to Joe on the phone and he asked that I count all the windows in the home, which I did. He then gave me an estimate over the phone based on this and the square footage of the home, and the fact that we are a two story. He told me that the estimate can change once they get to the home, in case there are other factors that affect the price. I got the email confirmation from him about the appointment which was nice, but I didn't like that he charges a cancellation fee and a trip charge fee totalling more than $90 if you elect not to use his services. The guys came out on the day of the appointment, and of course, the price went up. The original bid on the phone was $375 - $400. The guys came up with an amount of about $580, which included some glass panels on the deck and the windows in the garage. I still feel this extra amount was exorbitant and I asked that they reduce the price, but they didn't budge. I felt like it was a bait and switch. I don't like this business model where you quote over the phone and then the price gets higher when they come to your house. In addition, the hefty price of not going through with the work is an attempt to lock in the customer. So my experience was not a positive one and I would not recommend them unless they change this approach. My suggestion is that the owner go out to each job and give a bid so that it's accurate the first time and there's no misunderstandings.

They arrived on time and were very nice gentlemen but not incredibly professional. I had to sign a form saying they were not responsible for scratches on the windows or damages. I found out why when I noticed after they finished that several of my windows were scratched and I am certain they were not scratched before the cleaning. These folks seem to want to try very hard but I really don't think they know what they are doing.

They did a thorough job and they were very careful.