Response from David Gardner The Gardener
Thank you member, for the kind words and trust you gave me. We'll find out how well things go come rainy season, and I'll be at the ready if you need any additional help. If you read my last report, which since writing my response I've spending a few hours going through: phone records, files, e-mails -- anywhere that may have record of getting voice mails from the "F" giver, I can not find a trace if his call? I even looked up his address and it appeared as new construction. With so little of that going on, I'd remember that? What I wrote toward the end of the note, regarding the unexpected bunch of requests, (I'm grateful, just wish they were a little more spread out) Your'e job was at the very begining of that seven day a week work, no time for billing, and I pray "never again," crazy period of my life. When doing your job, and reviewing your needs, I was in a manic/panic stage, knowing I couldn't keep up with the requests though wanting to please them all, and in constant fear of a bad report, one that could spoil all that work I've done; earing a reputation for customer service, quality work, and creative solutions. Near 21 years of painstakingly building it: never going to court, returning calls no matter how inconvienient, re doing things for people if they were not happy, the list is endless. (Funny thing life is, as it did happen; my fear came true, and I got my first "F," Not an earned one, not from someone waiting too long for an estimate, or whom I'd done shoddy work, not someone who I'd not shown up for an appointment with, or someone with any other "real reason" that I can think of that would lead anyone to rate a company they've had no experience with in such a way; even if he truly believes he had left me two voice mails and had no response. Why not send an e-mail, or call Angies, or try again and tell me what I had done. With trouble seporating feelings between personal and work, it hurts emotionally, and also with my ability to provide for my family.) Member, I wanted to let you know that I enjoyed what little time we spent on the phone together, and truly love your very beautiful home. It's a privilage to work on that home, and to help someone whom since we finished, that I've heard from the lips of several of my friends and clients about your reputation as generous donators of both time and money to causes you believe in. I truly hope, if you ever choose to make any changes to your landscaping, that you will give me the opportunity- or at least a chance- to be a part of them. Though I've been enthusiastic since birth, nicknamed by an Aunt who cared for me several months a year as "nervous norvous," a name I've come to look at fondly as I do my Aunt, I'm not normally quite as manic as the person you dealt with, and I also don't wait two months to bill either! If you've taken the time to read this, thank you. I hope everything is going well for both you and your husband this summer. David Gardner