TURNER SECURITY SYSTEMS INC

unknown

I called them and they put me on hold twice, for over 10 minutes each time. Then they decided they could not come to fix it for 10 days. That makes me really feel safe and secure! After talking to my home electronics company I have decided to fire Turner and use their "repair" visit for their "equipment removal" visit. When I called them they were patronizing and obnoxious. They do not understand that they have competition and in my case they have clearly failed to perform so I will not pay them for whatever remains on this contract or for the "removal" visit. I sent them an email with written termination as they requested and I am waiting to hear from them and have them remove their junk on the date set for their "failed equipment repair."

Some companies have business practices that while they fall into the category of legal they don't seem to be very customer friendly. That's how I feel about Turner security after 2.5 years of service. When I signed up for the service I had just had my apartment broken into and I used the existing security equipment that they had installed. They were fast and it seemed like a fair contract. However various aspects weren't explained in detail. For instance it was never mentioned that the contract I was signing stated I was agreeing to 3 years of service. I know this wasn't mentioned because I wouldn't have signed as I've never stayed in a rental property that long. Yes I should have more carefully read the contract. I am at fault but a company providing great customer service would go over all aspects of contract in detail in my opinion. When I called to cancel after 2 years nothing was mentioned about the contract being required for 3 years, just a sure we'll cancel. Then a month later I received a bill for over $1000 for the year of service and the equipment (most of which was already in the apartment when I moved in). When I called to ask they told me about the 3 years and offered to reinstate the service which they did but weren't receptive to my feedback on the whole thing. I also recently called about changing my security code. Because of the system I have it will take a house call which will cost $95 to change it. Granted they didn't tell me that up front when I called. Only after I questioned if there would be a charge for that visit was I told yes there would be a charge. Had I not asked it would not have been mentioned, I would have received a bill a month or two down the road. Again, it's legal but still not very customer friendly.