Trust-All Roofing

Entire roof was installed wrong down to the substrate. Job never completed, job abandoned by contractor that refused to fix it and complete the project. After a few attempts at resolution and no response, I was forced to go after the contractor's bond and was awarded the full bond. I also filed a complaint with the Contractors State License Board, in which resulted in a full investigation. Contractor was cited for poor workmanship and contract violations by the CSLB. I do not recommend this company. Once I was awarded the bond the contractor tried to use scare tactics and make the necessary steps to put a lien on my property. Which, by law, they cannot b/c they didn't meet proper deadlines on filing the paperwork and did not complete the job. Next step for me is to remove entire roofing system, including the substrate, hire a new roofing contractor and start over. Violations: -OSB board vertical seams do not land on rafters. Proper nailing requirement to rafter cannot be achieved -Borga metal roofing required substrate (sheathing) to be a minimum 5/8? thickness with 24? rafter spacing. Contact reads 7/16? OSB board as sheathing. -The fasteners for the metal panels are not all fastened through the 7/16? OSB and existing 1x4 sheathing. Must maintain a 5/8? thickness for sheathing requirement. -Found cut pieces of panel debris showing that the sheet was cut with some type of abrasive blade. This is not manufacturer recommended because it compromises the baked enamel finish of the panel. 1 year later ends are rusted. -The ?z? flashing at roof to stucco was not finished. This ?z? flashing needs counter flashing over the fasteners to finish the roof to wall metal when surface application is provided. 1 year later-chimney flashing has started to pull away from chimney, the epoxy bond is falling apart, fastening system failing, and joints separating resulting in a less than water tight result. Also, the installer tried to paint it to cover the defects, paint does not match. -It appears that all fasteners used at the gable trim, ridge cap and eave closure metal were not stitching screws. These fasteners are over tightened creating an uneven finish. These fasteners are also exposes leaving an unappealing finish to detail of trim. -At the porch area to the main slope of the roof there was transition metal provided. This metal was installed in a manner that does not allow water to flow from upper pitch to lower pitch. Water is running uphill to the upper slope area. -At gable end trim we found holes that appeared to be caulked. This trim needs to be replaced. -At the all detail we found exposed fasteners in the field panel. The Tioga system is designed not to have exposed fasteners in field panels. -The boot flashing on rib panel does not appear to be watertight. The panel placement was not well thought out per industry standards, which resulted in the vent penetration at the standing seam, which doesn't allow the boot to be applies as designed. Vents should be as close to the middle of the panel as possibe, and the area of the roof if separated level/run which would allow the planning to be done. -The detached garage has deflection. It appears to be severe, but was not addressed by contractor. -The home meets the standard for attic ventilation at ridge, and is with a manufacturer approved vent system. However, at the detached garage we did not see any ridge vent -Installation at bay windows: The panels are not installed per aesthetic industry standards, typical installation is to center the panels so the left and right end pieces are uniform cut and view, the panels were not properly planned or spaced on these sections per standard installation practices. -No gutters have been installed, job is incomplete.

Entire roof was installed wrong down to the substrate. Job never completed, job abandoned by contractor that refused to fix it and complete the project. After a few attempts at resolution and no response, I was forced to go after the contractor's bond and was awarded the full bond. I also filed a complaint with the Contractors State License Board, in which resulted in a full investigation. Contractor was cited for poor workmanship and contract violations by the CSLB. I do not recommend this company. Once I was awarded the bond the contractor tried to use scare tactics and make the necessary steps to put a lien on my property. Which, by law, they cannot b/c they didn't meet proper deadlines on filing the paperwork and did not complete the job. Next step for me is to remove entire roofing system, including the substrate, hire a new roofing contractor and start over. Violations: -OSB board vertical seams do not land on rafters. Proper nailing requirement to rafter cannot be achieved -Borga metal roofing required substrate (sheathing) to be a minimum 5/8? thickness with 24? rafter spacing. Contact reads 7/16? OSB board as sheathing. -The fasteners for the metal panels are not all fastened through the 7/16? OSB and existing 1x4 sheathing. Must maintain a 5/8? thickness for sheathing requirement. -Found cut pieces of panel debris showing that the sheet was cut with some type of abrasive blade. This is not manufacturer recommended because it compromises the baked enamel finish of the panel. 1 year later ends are rusted. -The ?z? flashing at roof to stucco was not finished. This ?z? flashing needs counter flashing over the fasteners to finish the roof to wall metal when surface application is provided. 1 year later-chimney flashing has started to pull away from chimney, the epoxy bond is falling apart, fastening system failing, and joints separating resulting in a less than water tight result. Also, the installer tried to paint it to cover the defects, paint does not match. -It appears that all fasteners used at the gable trim, ridge cap and eave closure metal were not stitching screws. These fasteners are over tightened creating an uneven finish. These fasteners are also exposes leaving an unappealing finish to detail of trim. -At the porch area to the main slope of the roof there was transition metal provided. This metal was installed in a manner that does not allow water to flow from upper pitch to lower pitch. Water is running uphill to the upper slope area. -At gable end trim we found holes that appeared to be caulked. This trim needs to be replaced. -At the all detail we found exposed fasteners in the field panel. The Tioga system is designed not to have exposed fasteners in field panels. -The boot flashing on rib panel does not appear to be watertight. The panel placement was not well thought out per industry standards, which resulted in the vent penetration at the standing seam, which doesn't allow the boot to be applies as designed. Vents should be as close to the middle of the panel as possibe, and the area of the roof if separated level/run which would allow the planning to be done. -The detached garage has deflection. It appears to be severe, but was not addressed by contractor. -The home meets the standard for attic ventilation at ridge, and is with a manufacturer approved vent system. However, at the detached garage we did not see any ridge vent -Installation at bay windows: The panels are not installed per aesthetic industry standards, typical installation is to center the panels so the left and right end pieces are uniform cut and view, the panels were not properly planned or spaced on these sections per standard installation practices. -No gutters have been installed, job is incomplete.

unknown

They were great with their service, came on my schedule, and even helped me with my payment plan. I would use them again when we fix the rest of the roof.

They are really good here in town. Their price was very good.

I WAS VERY PLEASED WITH THE WORK THEY DID AND THE WAY THEY DID IT. I REALLY LIKED THE WORK THEY DID. THEY PUT A COLORFUL PATTERN IN MY SHINGLES.

THEY DID A GREAT JOB, I CALLED THEM WHEN I HAD A LEAK IN MY ROOF, AND HE CAME RIGHT OUT AND FOUND WHERE THE LEAK WAS COMING FROM. HE TREATED ME GREAT AND GOT TO WORK RIGHT AWAY ON FIXING MY ROOF FOR ME, HE WAS VERY PROFESSIONAL.