The Fence Co.

I was not happy with the gap between the double gates (I have 2 double gates and both have a 1"+ gap where they meet) as they appeared to be larger than normal. I reached out to the owner who was surprised at my claim and asked me to text him some pictures. I never hear a response so reached out again. I was trying to be patient and understanding since they had previously shared a family member was very ill. It has been 2-months and several attempts where I was assured they would schedule someone to come out; that still has not happened...very disappointing; especially since they seemed very reputable.

unknown

I felt good at the beginning with the quote. The quote was high, $1,755. But I felt that they were professional. To call me on the weekend & tell me I was not worth their time was a bad move. I have already bad mouthed them to several people at my work place. I was willing to spend almost $2,000 to get one side of my backyard fence replaced with something nice. Now I have to call other companies. Meet them & get other quotes. I thought I would have a new fence by now. But it will take several more weeks to get other quotes. Even when I emailed the companies employee who gave me the quote. She just blew me off with saying that they wanted to make sure that both side of the fence looked the same. And that there was no point to them just doing one side.

unknown

unknown

unknown

Estimators came out and measured even though not all the overgrown shrubbery was cut back or removed yet. The previous fence was quality redwood that was the norm in the 1960s, but parts were falling apart. Concrete bases between posts had been poured then, I suspect to reduce rot. Cost of taking them out was prohibitive, so Fence Co. recommended leaving them even though roots had moved them so that they were not perfectly level. Skirt of the new cedar, capped fence met the top edge of this border. Also complicating the situation was the original posts had not been measured exactly evenly, and with the concrete border they had to work around this. My neighbor to the east wanted steel posts, but my neighbor to the north didn't care and neither did we. So I agreed to split the cost of steel on the one neighbor's side. I don't think their steel post work was excellent because you can see some of the steel peeking through the wood, and when this is done well you can't tell the difference. The rest of the fence looks awesome. We had to have one gate switched on the way it would open because it didn't clear the sidewalk, which was no longer perfectly even. I thought the installer should have noticed that, but they fixed it the next day. We salvaged a bunch of the wood, 10-inch by 1-inch planks especially, to build raised beds, and they neatly piled this wood for us, and then took away the chunks we didn't want.. They also worked around a volunteer oak tree that is right up next to the fence. It will likely be a problem 10 years from now, but for now we get to enjoy the tree. We just finished staining the inside of the fence, and have burned through about $300 in stain. And we aren't done, so consider that cost. We had the rest of the shrubs pulled, and stumps ground before they got there. The job was finished in 3 days or so, and our neighbor's dogs didn't get too agitated. It looks beautiful. My only wish was that they would have been willing to split the bill between the three neighbors. Two of us have paid our portion, and one of us is tardy. My name is on the late bill, so I get to nag my neighbor! I called out Rebel Fence to get a comp, but after the estimator came out, they lost all the paperwork, the person on the phone started complaining about paperwork flow, and I decided I was sticking with this bid. Overall, I'm happy.

It was about 70 feet of fence and they put in a gate. They were fantastic. They had a great price, and did a wonderful job. They had the work done in one day. They were professional, kind and just the best company to work with.

See above.

Scheduled an estimate for my fence that was damaged in the high winds we have had in recent months. We had two estimates already for complete replacement of about 155 foot of fence and a gate. I called on a Friday and was told the estimator, Jerry, would call me back on Monday. Monday afternoon comes around and I get a call from Janelle, that I have to let go to voicemail. The message was not very professional and gave me a couple of doubts. She said, " you really need to call me back and get this scheduled!" Okay... I did call her back, and talked to both folks and they were very nice. We set the appointment up for Wednesday at 11 am. I told janelle that I would be out of town for work but my wife would be home. I then explained to her how the gate worked for the community and that you have to use the box call box to call the house etc. I talked to my wife about the estimate, and it did not go well. First of all, the estimator/proprietor Jerry couldn't get through the gate. He left a message on my phone saying as much and that I had to call him back. Being as that I was on the east coast resting up after a red eye flight, I didn't get that message. Apparently though, he took out his frustration on my wife. Rude, and obviously angry about not being able to get through the gate (he told her), he looked at the fence. Instead of measuring it himself, he wanted to go off the estimates we already had. My wife had trouble finding the last estimate as i had it last she asked him if he could just measure it since i had probably taken it with me to work. He didnt measure but just grumbled about the obstacles he would face to install a fence, trees roots, installed posts etc. He explained that he used only high quality wood ( a good thing ) and asked my wife what we wanted to spend and also asked what kind of work we did. Rude. We did not end up getting an estimate. He said that it wasn't worth his time. I've seen some of his work and it's not been for estates but for tract houses like ours. So I know it's not because of the size of the job. He must not need the money, which is good, because he won't get a cent of mine. Too lazy to measure? Certainly not the kind of guy I want to install a fence! He is also fortunate that Angie's List is around, otherwise I would call him up and give him a piece of my mind for treating my wife so rudely.

The Fence Co. showed up on time and were very fast and professional. Unlike other companies I have dealt with in Fresno, the Fence Co. was great- so fast and courteous! Don't hesitate to hire this company for your next project! A great family business that has been open for over 50 years!

I THOUGHT THEY DID A GREAT JOB! THEY MOVED FAST AND HAD GREAT TIME MANAGEMENT SKILLS. THEY USED A QUICK DRY CEMENT FOR THE POSTS, AND HAD EVERYTHING LAID OUT AND READY TO GO FOR WHEN IT DRIED. ONCE IT WAS DRY, IT ONLY TOOK ABOUT AN HOUR TO FINISH IT UP.

THEY DID A FANTASTIC JOB PUTTING THE FENCE IN. THE FENCE LOOKS GREAT! THEY WERE VERY EFFICIENT PROFESSIONAL WORKERS. THE PRICE WAS REASONABLE AND I WOULD RECOMMEND THEM TO ANYONE.

MY EXPERIENCE WITH THIS COMPANY WAS TERRIFIC THEY CAME ON TIME AND WERE EXTREMELY HELPFUL TO ME, THEY CAME OUT AND THEY WORKED HARD THE WHOLE TIME. I WOULD RECOMMEND THEIR SERVICE TO ANYONE.

THEY WERE VERY PERSONABLE THE WHOLE TIME, STARTING WITH THE FIRST GUY WE TALKED TO, ALL THE WAY TO THE MEN WHO CAME TO DO THE WORK FOR US. THEY ALSO GOT THE WORK DONE WITHIN A REASONABLE AMOUNT OF TIME.