Roto Rooters

We called them on Tuesday and they came the next day. They came much later than they said they would. Aaron and Robert took pictures and gave my husband a quote $1,200. They supposedly them went to get parts (which seemed odd that they did not have parts with them), they came back, and it took them about an hour to do the job. We did not get an invoice for several days. I called and talked to Mike about the price when I found out from other people that the job should have cost 480 at most. They made lots of excuses about the price that were absolutely ridiculous. They eventually agreed to take $600 off which I begrudgingly agreed to to avoid going to court. They are very unprofessional and deceptive and I would never use them again.

My husband looked up company on Angie’s List-they came in afternoon instead of morning. Took pics, stated it would cost $1200 for replacing union/valve/fittings on outside faucet. Aaron Fillmore was gone for 2 hours to get parts. Only took one hour of work. Robert Crumb was supervisor who checked the work. My husband signed for the work on an I pad and was never emailed a receipt. We have not received the emailed receipt yet and it has been 3 days! I had to make many phone calls, filed a complaint on Better Business Bureau website, and had to call Mike Hopkins-manager several times. He made excuses of all the expenses he has (which I don’t care!) and tried to offer $300 off which I refused. Then, he called back and offered $600 off. I finally agreed because I didn’t want to deal with all this bull. Resources from other plumbers stated it should have been $300 to $480 at most. Roto Rooter was taking advantage of someone who doesn’t know regular prices and under a lot of stress due to finding out our Mom in Spain has COVID19. Also, I’m an RN working at Valley Children’s Hospital..although not an adult hospital, we are still dealing with a lot of stuff. This was very unprofessional and A deceptive way to conduct business. They should not be in business!! Please remove them from Angie’s List to prevent others from being taken.