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Master's Touch Carpet Care

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

We are.... * Locally owned & operated * Brent & Teri King – the owners who will be doing the cleaning on EVERY job * Better Business Bureau A+ rating * 2012, 2013, 2014 & 2015 Angie’s List Super Service Award for Carpet & cleaning * Carpet & Rug Institute Seal of Approval Service Provider – www.carpet-rug.org * IICRC Certified Technician for Carpet, Leather, Stone & Ceramic Tile cleaning – Reg. No 87564 * Textile Pro Certified Firm for Area Rug & Upholstery cleaning – www.rugcleanerinfo.com * Specialists in Fine Fabric Care – Preserving the Value of Fine Home Furnishings - We use…. * Green Seal Certified cleaning solutions – www.greenseal.org * EPA/Dfe approved cleaning solutions – www.epa.gov/dfe * An EPA approved deodorizer, sanitizer & hospital approved disinfectant – EPA Reg. No 84683-3

Business highlights

19 years of trusted experience

Services we offer

Specialists in Fine Fabric Care – Preserving the Value of Fine Home Furnishings, Carpet Cleaning, Tile Cleaning, Upholstery Cleaning, Wood Floor Preservation, Leather, Oriental Rug Cleaning, Pet Urine and Odor Removal, Stone Cleaning, Grout Cleaning, Carpet Protectant, Upholstery Protectant.

Services we don't offer

Waxing and stripping

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.991 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
3%
3
1%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
5.0
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 91 reviews

Jill D.
05/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Great. Very professional. Used a black light to show pet urine, etc on the carpet.
Description of Work: Carpet, rug, and upholstry cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marion C.
04/2015
5.0
carpet cleaners
  + -1 more
They did a good job. They really do a great job. They have all their proper equipments. They are in and out of here.
Description of Work: We used Master's Touch Carpet for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margaret C.
08/2014
5.0
carpet cleaners
  + -1 more
They were excellent! Very professional and careful not only of what they did but of my things and the house. The job took over 3 hours and the results are awesome. Really beautiful. The dog's rug looks so much better I am no longer ashamed to have it out. I could go on and on, but perhaps just to leave the thought that this was a $12,000 sofa and I am delighted i found such a careful, expert team to clean it. It literally looks new again. It is just 2 years old, I will have them come every year to do it now.
Description of Work: Cleaned a 17 foot custom made white tweed sectional sofa and an area rug my dog lies on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Joy D.
08/2014
5.0
upholstery cleaning
  + -1 more
Arrived timely, set up quickly. Worked diligently despite rising heat in house (AC off because doors open due to hoses). Great attitude. Didn't mind the dog hair. Thoroughly cleaned all pieces, paying special attention to an old stain on the ottoman. My furniture looks new again. Thank you for a job well done.
Description of Work: Cleaned upholstery: Couch, recliner, two living room chairs and ottoman.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

Elayne M.
07/2014
5.0
carpet cleaners
  + -1 more
very well. cleaned two master bedrooms, hallway, & large living room the next morning after my first call. Arrived on time & gave me an estimate which I felt was reasonable. The carpets came out beautiful ( I have off white in both bedrooms). Was finished in about 3 hours. I was very pleased with the results & I would definitely recommend this company!
Description of Work: cleaned carpets and applied stainguard

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$405

Mary F.
02/2014
5.0
carpet cleaners
  + -1 more
I left a message and was called back within a few hours. Teri was courteous and professional when she called back to schedule an appointment. They arrived on time and ready to work. Brent gave me a detailed pricing breakdown and explained exactly what he would be doing. They got to work immediately and did an amazing job. I had no qualms about having them in my home and will call them every time. Pros: Courteous and friendly Professional in every aspect from start to finish Scheduling was easy Punctual Focused on work to be done They were well within the time estimate given Knowledgeable on service to be provided and able to answer my questions The person that explains the work is the same person that actually does the work I was very comfortable leaving them in my home. Brent and Teri made sure I was satisfied with the work before they left I will highly recommend Master's Touch.
Description of Work: We had an "emergency" pet stain on carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

William S.
02/2014
5.0
carpet cleaners, ceramic tile, upholstery cleaning
  + 1 more
Initially we just wanted to find a reputable company to clean our upholstered furniture. Since Masters Touch mobilizes from Fresno and we live in Reedley, there was a $400 minimum charge which the furniture alone would not cover. Since their prices seemed reasonable and there was an Angie's List discount, we decided to have them clean all flooring as well. On the phone, they're very pleasant to deal with and the prices quoted are the same ones which show up on the invoice. I was particularly impressed with how well the upholstered furniture was cleaned. There is a cleaning code under the cushion which says to only use solvents when cleaning. Masters Touch assured me that they've cleaned that type of furniture before without using solvents and the results were great. Really, the carpets and tile turned out really nice as well. The only issue, and it certainly affected them more than it did me, was that their equipment broke down just as they started to clean the carpets (after the floors and furniture were cleaned). Masters Touch said they would come back to finish the job as soon as they fixed the broken part and had an opening in their schedule which ended up being the following Monday. They even extended me an additional discount due to the inconvenience. I'd like to think our house wasn't exceptionally dirty but there was definitely a noticeable improvement in cleanliness. If you have tile floors, carpeting, and upholstered furniture, and you haven't had it professionally cleaned, you will be impressed if you have Masters Touch Carpet Care do the work.
Description of Work: In an approximately 1,700 square foot, home, Masters Touch Carpet Care cleaned all carpeting (3 bedrooms and living room), all floor tile (kitchen, dining room, 2 bathrooms, entry way , laundry room, and hallway), 7-foot long sofa, upholstered chair, ottoman, and four woven floor mats. Masters Touch also applied a grout seal to the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$843.41

debbie K.
01/2014
5.0
carpet cleaners
  + -1 more
They were professional and personable and we're getting ready to have them come back soon.
Description of Work: Carpets were cleaned in the entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

kelly B.
01/2014
5.0
carpet cleaners
  + -1 more
they are very punctual and courteous, and very easy to talk to.
Description of Work: they cleaned my family and living room carpets, and they are coming back to clean them again and also to do the kitchen tiles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Joe P.
01/2014
5.0
floor cleaning
  + -1 more
tile cleaned all floors, two bath counters, one bath wall, sealer coated kitchen dining room
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$620

Jeanne J.
10/2013
4.0
carpet cleaners, ceramic tile
  + 0 more
Tile looks great but the rugs were not completely done satisfactorily.
Description of Work: Cleaned countertop tile grout and spot cleaned the carpet.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$150

Marguerite V.
10/2013
5.0
carpet cleaners
  + -1 more
I've used them twice and was very pleased both times.
Description of Work: Cleaned carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Janice A.
10/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
We were referred to Master's Touch Carpet Care in 2012 and have used them for all our carpet and upholstery jobs since then. They are very prompt and professional. They also do a very good job with grease, other spots, and animal urine. I will continue to use them.
Description of Work: Cleaned family room and bedroom carpets, two area carpets and a chair and ottoman.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$208.75

Marion C.
10/2013
5.0
carpet cleaners
  + -1 more
They are a husband and wife team. They are top notch and great. They are personable, prompt and I have not a negative thing to say about them. They cleaned 4 bedrooms, 2 bathroom and a hall way for us. They did not move furniture for me, since I did not require it, so they just cleaned the carpet that was open. They are very easy to get scheduling in. They have fair price too and I am very happy with them. I have used them twice. Also if you give them a referral they will reward you for that referral.
Description of Work: They came out and cleaned carpets for us.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Valerie M.
10/2013
5.0
carpet cleaners
  + -1 more
They show up on time. Some of the furniture had quite a bit of dog hair, which he took the time to clean before starting the actual cleaning. He pre-treated all of the furniture. He was very thorough in the cleaning, and the furniture always looks brand new! There were no harsh chemical smells and it dried rather quickly. He explained to us how microfiber works and took the time to talk with us on how to maintain it. It is nice to see a company this day and age actually care about their product/service and to spend the time with the customer.
Description of Work: Upholstery cleaning- microfiber furniture for my couch, loveseat, chair and ottoman.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sally G.
10/2013
5.0
carpet cleaners
  + -1 more
They cleaned 5 rooms for us. I was really happy with them and we got their referral from a neighbor from a cross the street. This was the first time we used them and we would used them again in the future. I think it is a husband and wife and they were very professional, friendly, prompt and it was just a really good experience. Also, we felt like they had great prices.
Description of Work: They came out and cleaned our carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOANNE S.
10/2013
5.0
carpet cleaners
  + -1 more
They were great. They cleaned 4 rooms for us. They were prompt, courteous and quick. I have used them twice.
Description of Work: They came out and cleaned our carpets.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Erin S.
10/2013
5.0
carpet cleaners
  + -1 more
We still continue to use this company and their service in carpet cleaning. We would not go with anyone else. I rent houses and they come out and clean the carpets for us when our renters move out. They still do great work and they are our go to carpet team. They are a husband and wife team.
Description of Work: We still continue to use this company and their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rick M.
10/2013
5.0
carpet cleaners
  + -1 more
Excellent service. Will use them again.
Description of Work: Cleaned most of the carpet in our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Alan P.
09/2013
5.0
carpet cleaners
  + -1 more
They were here on time at 8 o'clock and were finished before Noon, We even asked for additional work and they added that. Neat, clean, thorough. Excellent results and I will use them again. They followed up with a call to ask whether we were pleased or had any questions. I would recommend these folks to anyone.
Description of Work: Cleaned the halllllcarpet in the great room and the traffic areas in the two middle bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Toni G.
09/2013
5.0
carpet cleaners
  + -1 more
It went very well. we spoke on a Saturday. They had a cancellation on the next Monday. arrived promptly at agreed upon time. They were friendly, courteous and very professional. Our carpet looked great when they were done. I would highly recommend them to family and friends.
Description of Work: cleaned carpet in 2 large rooms and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Marie G.
09/2013
1.0
carpet cleaners
  + -1 more
I'm very disappointed. I am looking for a quality oriental rug cleaning company, and cannot find one in the Central Valley.
Description of Work: The provider was noncommittal abut coming to pick up my oriental carpet for cleaning. Even though the website stated that the company serves the Tulare County area, and specifically listed Visalia, he refused to provide a definite date and time for pick up. He claimed that the only time he went to Visalia was to visit friends, and this trip would be out of the way and out of the norm. He said he would most likely be in the area the following week, and he would call. The week came and went, and the service provider never called. Do, what did the provider do? He did not follow up, and he did not show up!

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Master's Touch Carpet Care
Sorry for the disappointment. I called twice and nobody answered the phone and there was no message machine to leave a voice message. I am an owner/operator, I cant spend my time on the phone.

Anita L.
08/2013
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
The tile looked great the grout was back to its original color. The carpets looked great and felt great.
Description of Work: Cleaned tile in kitchen, eating area and entry. Cleaned carpet in whole house except one small bedroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$535

Sue M.
08/2013
5.0
oriental rug cleaning
  + -1 more
They did a wonderful job - were there when I dropped it off, explained everything to me and called as soon as it was done. I picked it up on my next trip to Fresno. I would definitely use them again.
Description of Work: I had a 5' x 8' area rug that needed cleaning. I live about 40 miles from Master's Touch Carpet Care (outside their service area) and had to be in Fresno so dropped it off.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dalila H.
08/2013
5.0
carpet cleaners
  + -1 more
Great service, quick and quality was awesome
Description of Work: Carpet shampoo

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Contact information

1767 E Birch Ave, Fresno, CA 93720

www.masterstouchcarpetcare.net

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM

Licensing

Insured

Licensed*

Trade License Number
406891
Trade License Locale
City of Fresno
Trade License Authority
City of Fresno
Trade License Expiration
12/31/2016

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Air Duct Cleaning

FAQ

Master's Touch Carpet Care is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 12:00 PM

Master's Touch Carpet Care accepts the following forms of payment: Check,MasterCard,Visa
Yes, Master's Touch Carpet Care offers free project estimates.
Yes, Master's Touch Carpet Care offers eco-friendly accreditations.
No, Master's Touch Carpet Care does not offer a senior discount.
No, Master's Touch Carpet Care does not offer emergency services.
Yes, Master's Touch Carpet Care offers warranties.
Master's Touch Carpet Care offers the following services: Specialists in Fine Fabric Care – Preserving the Value of Fine Home Furnishings, Carpet Cleaning, Tile Cleaning, Upholstery Cleaning, Wood Floor Preservation, Leather, Oriental Rug Cleaning, Pet Urine and Odor Removal, Stone Cleaning, Grout Cleaning, Carpet Protectant, Upholstery Protectant.
Waxing and stripping

Contact information

1767 E Birch Ave, Fresno, CA 93720

www.masterstouchcarpetcare.net

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 12:00 PM