Five Star Moving

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On moving day, Craig and his two assistants were at my home when he said he would be. He picked up the truck for me, taking care of all the details. The men were very careful with our belongings, wrapping each piece of furniture with blankets and wrapping them with "green wrap tape". They were able to get everything onto the truck, taking care driving through the mountains to our new home. Unloading was a breeze, they got everything in place taking extra special care not to scratch my new wood flooring. I give this company a "5" star rating, they were courteous and pleasant the whole entire time, always taking into consideration all my concerns. If you have read any bad reports, they are not true. I was referred to this company, and I'd refer them to anyone who is in need of moving. Thank you Five Star Moving.

My first time ever using a mover. Five Star Moving showed up on time. They showed up with on driving the U-Haul and two others in a Van with all items need for moving. Five Star does not have trucks they use U-Haul and you pay U-Haul direct. The cost was $101. Five Star picked up the U-Haul they took care of it all. The three movers Richard, Gabe and Dennis where very professional. All furniture was package well and no damage. This turned out to be very stress free. Thanks Guys will use you again.

Five Star Moving came to my family's rescue for the second time in a year recently. The movers called in advance of the move to inquire if they could arrive early as their first job was completed faster than projected. (Good sign!) If the agreed upon arrival time was set in stone, it would be no problem. We had no problem with the early arrival. Three Five Star guys carefully packed all of our fragile items and they arrived perfectly intact. We also had a cherished piano that was carefully padded and securely lashed within the truck and it arrived without a scratch. The couch was packed as if it belonged to the guys. The guys were courteous and cheerful, much more cheerful than I would be working in Fresno on a hot July day. In short, everything arrived in perfect condition. I wouldn't hesitate to recommend them. Many stars and three cheers to Five Star Moving!

Five Star Moving was professional, hardworking, and went above and beyond just moving furniture. When they discovered that one of the pieces of furniture was resting on a broken leg (not something that Five Star Moving broke but something that was already broken before they arrived), they offered to fix the furniture for us...and did a GREAT job! I can highly recommend Five Star Moving and specifically Richard, Roger, and Dennis who were our movers.

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My husband and I were moving across town to our new home and needed help with the large pieces of furniture. Even though I called the week of, Five Star was extremely accommodating and fit us in on a Saturday after they had a large morning job. They worked quick and were very professional, and took great care of all our things. We even asked them on the spot if they could help unload the whole large Uhaul truck we had and they stayed and worked for an extra hour and half. We could not have done this move without their help, I am so thankful that there is a moving service in the area that could help!!!!!

I was very pleased with my Five Star Moving experience!! My moving team, John, Daniel and Jon, were professional, polite, extremely careful and efficient. They arrived on time, even a little early, and got right to work. Everything went well, and I would definitely use Five Star Moving for any future needs and recommend them to anyone else looking for a company to handle their move. Thank you for a smooth and stress free move!!!

Dustin, James and Roger provided excellent service. They were very courteous and thorough with their work. Took lots of pride in their job. I would definitely have them back .

The team, Dustin, Roger, and Andre, arrived on time and were courteous and helpful. The move took about 3.25 hours (with preparation ahead- all boxes stacked in the front room according to size, drawers emptied out, etc.) They wrapped everything well with only a couple of small scratches here and there, what I would expect from any move. It was nice that they are available 7 days a week, so I could move on a Sunday. I paid for the Uhaul rental, but they took care of picking it up, driving, and returning it. It was the smoothest part of my moving experience! (I used their living social coupon which saved $100). I would not, however, recommend the associated cleaning service.

5 Star is my go to movers. I have had to move several times in the last couple of years and I would not dream of calling anyone else. These guys are professionals. They moved the contents of my house including a piano. They wrapped everything in moving blankets and wrap. They packed the truck as efficiently as possible and had fun while doing it. I highly recommend.

See above!

We heard of this company through a Living Social special that advertised 2 hours of labor for $98. We purchased the special and spoke with the owner Craig directly to schedule our move. We gave Craig great detail of our current rental home that It was a 3bed 2bath, garage, and some patio furniture that would need to be moved. We were also very clear in that we needed to make two stops , one to take stuff to our storage and then a a majority of our stuff to our new upstairs apartment. We requested a morning appointment because we new we had a lot of things, but Craig told us he was booked and couldn't start until noon. Craig said the job would be no problem for his 3 guys to get done. Based on his "expert" opinion that the job could get done even if they started at 12 noon we agreed to it. Our appointment was to be Jan 18th 12 noon. On Jan 17th at 10pm Craig sent us a text message notifying us that his 8am time slot had opened due to a cancelation. He asked if his guys could come earlier and we promptly replied we could not make the 8am time and needed to stick with our original 12 noon time. The day of our appointment a uhaul and his guys showed up at our rental home at 8am and called us asking where we were. At that time we were driving in from being out of town. We said we told Craig we needed to stay with our original 12 noon time. The guy on the phone said no problem that was their mistake in communication with the owner. From 8am to their appointment time the crew left a 20 foot uhaul parked in my drive way. When the crew showed up at noon I gave the guys a walk thru of the home and showed them all the labeled boxes and items. After the walk thru the crew leader said their is just no way they could do this big job this late in the day. He said the owner Craig did not tell them they needed a large uhaul (which they only brought a 20ft uhaul instead of a 26ft like Craig said they were bringing) nor did Craig give them any of the detail about our job that we provided. After the crew leader explained to me that it would be dark and unsafe for them to move us this late in the day and that it would not be cost effective for me to pay them to make double the amount of trips because they had too small of a truck. I agreed to reschedule for Monday the 20th at 8am. We were also promised by the crew that we would not be charged for the uhaul that day. We took time off work and so did our friends and family that were going to help,. We didn't have any of our computers or tv's set up for the cable and internet That was to be installed that day in our new place. We had ALL of our belongings packed and were left with no choice but to live out of boxes a couple of days. While it was disappointing we accepted these facts and hoped to move forward. Wanting to confirm that we were getting a refund from Craig we called him and he immediately got defensive and raised his voice after one sentence was gotten out of my mouth . He then hung up after we said there was need to yell. I called him back and wanted to explain our frustration and again he got defensive and would not allow me to complete a sentence. He told us to take our living social deal back and they weren't coming on back on Monday to move us and hung up again on us. We are two women and I have never been so disrespected by anyone, especially from a business man that promotes being Christian. Shortly after Craig hung up his crew knocked on our door and said Craig just called them and said "f*** those girls we aren't going back Monday". At this point I am crying because I am so upset by the way we are being treated. The crew felt so bad for us they volunteered to move us on Their own time Monday at a way cheaper rate than 5 Star would of charged us. We appreciated the crews effort to make things right but didn't want to have anything to do with Craig or his team because we had no idea what Craig was capable of doing if he found out. Craig called us after the guys left and said he wanted to come to some conclusion to the situation but again could not control his emotions and raised his voice , I told Craig I would like a refund for my living social voucher for $98 since he said he would not be coming back Monday and also because he said "F*** them girls". We couldn't possibly work with someone so disrespectful and rude. Craig chuckled and said we would not get a refund and the voucher has already been cashed. I then said I would file a complaint with the BBB and whoever else I could just to ensure no one else would get treated like us by him. Craig asked why would I want to hurt him and his family of 6 kids and his crew members and their families that he employs. My response was this has nothing to do with your wife and kids , it's about you taking responsibility and ownership to what you have said and done. He promotes being Christian but he sure is not walking the path of one. You may have been having a bad day or stressed out but that is no excuse to do and act the way you did to two women or anyone for that matter. If Craig would have offered us a refund for the uhaul that his crew parked in my drive way for 5 hours I would have tried to let this matter go, but his chuckle at the situation fueled me to make sure he doesn't rip off anymore innocent people. We hope you Learn from this experience as a Christian, as a man, and as a business owner. Good luck to you Craig,.

OH MY! Where do I start. Setting the date, time and rental was a snap! Even during the hectic holidays! The three movers, John, Daniel and Chad were punctual and professional in every way. All my items, whether it was and old beat-up wall unit, or and old classic stereo from the 60's, everything was treated like gold. So, nothing was broken, lost or anything else. I could not have been happier, and I would strongly suggest to anyone out there that is planning a move, give these people your first call, you will not regret it. Thank-you again John, Daniel & Chad and all the rest at 5 Start Moving, you made my moving experience a pleasure! John H Caldwell Jr

My husband and I were so impressed and thankful for the service we received from Five Star Moving! We had a lot of heavy furniture that needed to be loaded and moved into our new home, and Richard, Steve and Favian should up right on time and couldn't have been more efficient and professional. They made sure to take great care of our stuff, and also stayed later at our request to help us unload everything off the truck. We could NOT have done the move without them. I highly recommend anyone who is moving to give Five Star Moving - you will be so happy you did!

The three guys that were provided worked very hard. They were a well oiled machine, each having a specific job that they went about doing with a purpose. They worked well together and were very conscious of our stuff and treated it as their own.

An absolutely a horrible experience. Avoid at all cost. Many of my possessions were damaged, or came up missing. They deny everything and made no effort what so ever to replace anything. Bed moved without the provided mattress cover. Clothing taken out of my dresser and thrown on my bed for no reason. Destroyed my new water heater. These guys are dishonest, liars and take no responsibility for any of your possessions. All they want is to throw your stuff in a U-haul truck and then throw your stuff anywhere they deem fit at the moment. YOU have to rent a U-haul truck for them. They even wanted me to pick it up for them. Five star? Not even. Ten question mark. Some photos provided to give some idea of the level of service they provide. This is how they treat a disabled cancer patient, you can imagine how they may treat you and your possessions. All tolled up, they charged me $425.00 in cash for the LOCAL move, $124.73 on my Visa for the U-haul truck and caused 100s in damages.

The move was performed swiftly and efficiently. All items were handled carefully with no breakage. They arrived ahead of time, very friendly & professional.

They were actually early!! Very nice and responsive. Items and furniture to be moved were wrapped and placed in truck carefully. Only thing that got broken was a dial from washer (older machine). The movers actually brought it to our attention and apologized before we even noticed. Overall, we were very pleased with the company and the timeliness of their work.

The move was done with military precision, from packing the truck to putting the bed together.

They did the job in 5-6 hours in two trips. The movers were friendly and cooperative. They did half the move in the rain. They did an acceptable job, but I felt that they did shortcut on a some things since my move was close. They did not have furniture covers/blankets. Some of my stuff got wet in the rain. Nothing was damaged but very annoying especially for the fabric couches. They were very good about taking things apart and putting them back together carefully, including a large king-size bed. Overall, price was reasonable. Took longer than I would have liked and would like the movers to be more prepared.

They were there on time and were definitely hard workers. Quite happy with their work.

They were very prompt, efficient, and they were helpful in referring other providers for rentals.