ENERGY HOUSE

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1989-Purchased a wood burning stove. We lived in that home for 12 years, and recall the stove being serviced twice over the years. 1990-Purchased 12 ceiling fans, including 3 outdoor fans. No service issues on any of them. 1998-Purchased gas fireplace unit for our parents. They love it. No service issues. 2001-Purchased 2 gas fireplace units, 6 ceiling fans. No service issues. Sold with the home in 2003. 2003-Purchased 3 gas fireplace units and 8 ceiling fans for our new home built. We use all of them to this day. 2004-Purchased hot tub - serviced 2 to 3 times over the years, still use today. Always a positive service experience. 2009-Purchased hot tub for 2nd home - never been serviced yet. Works great. Love it. 2011-Purchased a Sun Power solar system through Energy House - Their crew was very professional, courteous and on time. Our utility bills have gone from $500 to $1000 a month, down to $150 to $250 a month after "true up" periods are calculated. It took me awhile to figure out how that works, but we get bills of $25 to $40 a month for gas usage, then one annual bill which sums up the difference of the energy we consumed vs energy produced by our solar panels. Bottom line is the solar system will pay for itself within 5 years. We are very happy with our solar system, and would highly recommend Energy House.

I had a fireplace insert that was not working. Energy House came here 3 times in one year and each time they charged me $99.00. They never had to do anything, it was just a service call, and it just kept breaking. I had them come back last week. The guy that fixed it was really nice, but the owner, John, he's the one that's not nice. He knew when he made the appointment that the panel on the electric was not working. He still had his guy come out here, charged me $99.00, they actually made me give a credit card over the phone before they ever came, so they could basically charge me. They guy came and he said, why I am I here? I said, well, I told John that you have all the records from the last 2 times, you were just here 6 weeks ago. I said, why didn't you just bring the part, you guys knew what was going on. He said, yeah, there was no reason for me to come out here. He couldn't fix it, it was $850 dollars. And then when we called the office and I spoke to John I said, Why are you charging me $99.00 when you can't fix it and you wasted your guys time and my $99.00. He had my credit card information already, and he charged me. I told him that wasn't right, it wasn't fair, and he said, well I have to pay someone for the service call. Well, he should have never come over here, you already knew it was broken, you knew what was wrong with it, you were just here 2 months ago. He just said, too bad. His guy was really embarrassed. If they would have ordered the part, there was no reason for Casey to come a third time. They should have just told me it was going to cost $850 to fix the panel. They had in their records from 2 months before. The service guy knew what was wrong and he said you are going to have to get a new panel. All the owner had to do was see how much the panel was going to cost and tell me. Not have his guy come over, charge me another $99.00 to tell me it was going to cost $850. He could have said that over the phone. I ended up having to pull the insert out and I just have a regular fireplace now because I am just actually renting the house I am in and the owner didn't want to spend the money. I still was the one that was spending all the money.

The intallation went well. The company that installed the stove was very professional and quality of work was outstanding.

I will never buy a single thing from Energy House again and recommend none of you do either. If you get a product that doesn't need repairs, you'll probably have no issues with them, but if you do, your experience could be every bit the nightmare mine is. I bought a Caldera spa from Enegery House 7 years ago. We bought it new and paid a small fortune, but we felt comfortable with the decision because supposedly it was one of the best brands on the market and would last us a lifetime. We've had nothing but problems with it every since. Over the years we have had pump issues, broken jets, one electric problem, leaks, shell bubbling, and we've already been forced to replace the lid. Some of this has been covered by warranty, much has not. While we have been unhappy with the quality of your product, most of these issues have been resolved by Energy House of Fresno to our satisfaction until recently. Last season we started getting bubbling in the shell and substantial leaking. Energy house charged us $75 dollars for two separate service calls before they identified the problem and the fact that it was still covered under warranty. They finally realized they needed to take it in to fix it, but broke our custom built granite bar in the process. They kept the spa for repairs for FOUR MONTHS. We lost an entire season. When we finally got the spa back, we were very upset with the quality of the repairs that they did. The patches are rough, unattractive and unfinished. We complained to them, but they were un-sympathetic. We decided to live with it since the leaks had been fixed. Now the spa is leaking again and there is at least one new HUGE bubble in the shell. Energy house said our warranty expired just a few months ago and will not be covering the cost of the repair. I understand they don't get reimbursed from the company if the warranty is gone, so I didn't get angry, I just called Watkins MFG. After they confirmed the myriad of issues we've had with Energy House, they agreed to pay for the repairs to support their product. I called Energy House to set up an appointment only to be told that they were refusing to work on it because I was "SETTING THEM UP". Setting them up for what? As far as I'm concerned, I was setting them up to make an unhappy customer happy by performing a good repair. Instead they made an unhappy customer livid. I called Watkins MFG and they are now trying to find me an independent company to take a look and perform the repair - again, at no charge to me. Even the manufacturer trusts me - they must have had plenty of issues with Energy House before. Stay away from Energy House. *EDIT* Just read their response. They are now suggesting I threatened to "blackmail" them? They should really look up what that term means. During my conversation they refused to service the product twice even though Watkins was going to PAY THEM for their work - then accused me of "trying to set them up" (which I still don't understand)... after this happened, I told them I was going to give them every possible negative review that I could and hung up. I have not talked to them since. Yet they respond to this review that they are work towards a civil response if I call them. Laughable. Energy House knows my phone number quite well. Watkins recommended I never contact them again and found me someone I can work with. Watkins has agreed to pay for half of the repairs with another party. I think it is likely that the service manager whom I talked to on the phone (and had argued with in the past over the quality of their work) lied to the owner about the content of the conversation. One note. They did pay to have the granite bar repaired. It was however a much cheaper pattern since Paragon no longer carried the kind we purchased.

They were great. They really listened to me, and helped me decide, and gave good advice. They showed us different options. We put a down payment on it and made payments. We got it at the fair.

THEY DID NOT COME ON TIME WHEN THEY SAID THEY WOULD. THEN THEY MADE PLANS TO COME AGAIN, AND THEY NEVER SHOWED UP AT ALL. WE HAD TO CALL THEM TO GET THEM TO COME BACK TO OUR HOUSE, IT TOOK THEM A WEEK TO GET IT DONE.

I DIDN'T REALLY LIKE THEIR SERVICE. THEY HAVE BEEN BACK TO MY HOUSE FOUR TIMES ALREADY. THEY DIDN'T HOOK IT UP RIGHT THE FIRST TIME THEY CAME HERE. WE'VE HAD LOTS OF PROBLEMS WITH IT LATELY.