Expert flooring advice by the same company that has been selected as the Number 1 flooring store by consumers. We use licensed contractors who have been certified in Flooring America's Star Service program, in which we offer a lifetime warranty on any carpet labor in you home. Ask about our guaranteed lowest price on products displayed in our huge showroom. There are always products on promotion, and we offer up to 3 year financing O.A.C.
Business highlights
84 years of trusted experience
Services we offer
Carpet, vinyl, ceramic, porcelain, laminates, hardwood flooring & area rugs.
Bad. Damaged r phantom screen door frame, needed to replace. Did not mask off area to prevent dust from spreading, my drapes, walls, furniture. Then they turned on my AC suck up dust! I had to have ducts all cleaned. Broke our doggie door.. Cost we paid to have cleanup done was close to $2000. They did help pay for some damages. But all this should of not happened. It took almost 1 month to finish project. That's because the inexperienced salesperson did not order extra tiles, they ran out and more needed to be ordered plus salesperson promised a lot of things that inexperienced installers had no clue how to do!!
Description of Work: Remove tile in kitchen and add Armstrong 12 X 12 vinyl floor tiles
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$3,500
Sheri P.
02/2016
5.0
carpet installation, flooring contractor
 + 0 more
Every thing went great. We love the new carpet, and the thicker padding made a big difference.
Description of Work: Installed new carpet and padding in 4 bedrooms, and a hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Susan G.
11/2015
2.0
flooring contractor
 + -1 more
NEVER HEARD BACK. TRIED TWICE, 2 DIFFERENT YEARS.
Description of Work: MEASURED FOR CARPET, FLOORING FOR 6 ROOMS
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
jeff C.
11/2015
5.0
carpet installation, flooring contractor
 + 0 more
justa as the company said it would
Description of Work: install carpet for 3 upstairs rooms, hallway, stairs
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
April A.
08/2015
5.0
flooring contractor
 + -1 more
A&M had a great selection of flooring for the bathroom. They let us take home several different samples, and I am not talking about 6" swatches, but full size samples. This helped us to make our decision, and it was installed just a few days later. Installers were on time, cleaned up after themselves, and did a great job. We would and have recommended A&M to others.
Description of Work: Removed and replaced linoleum in the main bathroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Danielle H.
07/2015
5.0
carpet installation, flooring contractor
 + 0 more
Showed up on time, Efficient, quick clean, left the large pieces that were usable. Used them for kitchen flooring as well.
Description of Work: Carpet installed
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Donna M.
07/2015
5.0
flooring contractor
 + -1 more
They were Punctual and proffessional. Here it is 8 years later and there has been no issues with the carpet nor Congoleum product nor installation. This was the second time I had them install flooring for me
Description of Work: Installed Congoleum in litchen, laundryroom, and 1/2 bathroom plus the best quality carpet and pad in Family room, Hallways, and Living room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Terrie L I.
06/2015
5.0
flooring contractor
 + -1 more
There were problems with the installation. The installers were not equipped with the purchase order and the tools to properly provide the service. The installers damaged a desk due to improper moving technic. Antonio, our salesperson, has promised to correct the issues with the installation and damage to the desk without hesitation.
Description of Work: Installed laminate flooring.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,200
richard H.
06/2015
4.0
flooring contractor
 + -1 more
they were very friendly we just havent had the time yet to set up for appointment
Description of Work: gave an estiment
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$360
Gayla S.
05/2015
3.0
carpet installation, flooring contractor
 + 0 more
Started off good with visit to store and salesman coming to house with samples to help us choose. After choosing flooring, went into store and signed papers and paid for half of services with the understanding that the balance was due at time the work was completed. Didnt hear from salesman after that regarding setting up a time and date for installation. Called the store number listed on his card and each time was told by store staff that he was not available and would I like to be put through to his voicemail. I left messages on two separate occasions and still did not hear back from him. I finally went into the store and he was there. I told him about the messages left and his response was "you should have called my cell phone number instead cause I can't get into my voicemail." I asked him why the store staff didn't advise me to call his cell phone rather than leave a message and why does he have a voicemail box he can't get into! We went ahead and set up a time to have the laminate installed first with the understanding that the carpet would be done at a later date. The laminate flooring was installed without a hitch accept that the installers demanded payment. I wasn't there at the time but was not expecting to have to pay anything since the work was not completed yet. My husband ended up having to call the store and give them our credit card number. I called the lady in finance the next day and explained that the work was not done and that I wanted to pay the final installment by check and that we would pay once the carpet was installed. She said she didn't know there was more work to be done and said no problem and that no charges would be applied to the credit card. The carpet was installed a few weeks later and there was some question about the color but we got that straightened out. I gave the installers a check for the balance. A week or so later I was reviewing my credit card statement and saw that the store had charged $2,000 dollars on my credit card! Again, I had to go down to the store to find out what was going on.. The salesman was there and seemed to be aware of the charges. If that's the case, why didn't he call me or correct it? I felt that the whole experience could have been handled more professionally and proactively. There appeared to be a breakdown in communication between the salesman, installers and finance. As for the flooring end result and quality, we are happy with it. The contracted installers appeared to do their job professionally.
Description of Work: Install laminate floor in two bedrooms and carpet in great room, dining room and bedroom.
Sub contractors were punctual and did good to excellent work. Sales person was prompt and responsive. One of the contractors caused accidental damage to our TV and quickly replaced the TV without any issues.
Description of Work: Replaced wood floor, tile and carpet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,200
Judith S.
01/2015
5.0
carpet installation, flooring contractor
 + 0 more
It went very quickly. They had the job completed three days after I first went into the store to look at carpet. Did a nice job and left everything nice and clean when they were finished.
Description of Work: Moved heavy furniture. Removed old carpet and padding. Installed new carpet and padding. Replaced furniture.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Cecilann M.
06/2014
4.0
flooring contractor
 + -1 more
It went ok They didn't follow through
Description of Work: Our carpet
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
4.0
$5,000
Harold M.
01/2014
5.0
carpet installation
 + -1 more
They did a great job replacing carpeting in the house.
Description of Work: I used A & M Flooring America
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
sharon C.
12/2013
2.0
flooring contractor
 + -1 more
Total lack of responsability.....time frames were pooorly attended to and overselling product with not informing of less expensive and adequate materials (shower flooring). ...I thought this was what I was supposed to use or something like it. Did not inform that product used in second bath would have variations that rendered the color scheme chosen look entirely too busy and made it unusable. The above mentioned shower floor materials were on back order (the rep didn't know this) and when delivered, I noticed they were the wrong ones...they installed them anyway....ordered was Venitian Pebbles...delivered and installed and quot;Malagaand quot;...it was acknowledged as wrong, but instead of re-doing it the next day....it took several weeks. ..this far exceeded the week or so that I was suppposed to be without the use of that bathroom. At beginning, I asked for a breakdown of costs....this took asking for 3 times and about a month...when I did receive it...pricing was much different than a sheet I had......discovering that he added Shipping and Handling to the individual prices...the contract specifically states thet there was NO CHARGE for shipping and handling...If I hadn't demanded specifics...this would have not been caught. Also, the contractors costs on this sheet was much lower....no explanation..although I don't have a problem with the contractor...I have a problem with the rep making any money on such poor and stressful service. While installing....I requested carpet to be set aside for a repair in another room....they forgot...this was credited. They broke a large 65 X 48 inch mirror ($154) and custom framework ($250). The contractor agreed to pay for the mirror and the frame if they couldn't save the frame...this was promissed for last Monday 12/9/13 along with finishing a small area of baseboard (to take measurements, etc 12/9 - this was not done. ..and a small strip to stain in the first bathroom... I trust the contractor to do this...but it has to be handled before final payment. The job is not done....they put through a charge not approved by me (too much} with job not finished and credits not given.... The contractors team was fine...I would use them again ssful
Description of Work: provide porcelain flooring in a small bath and complete floor, vanity, bath and shower in another bath.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$9,000
lUPE R.
08/2013
5.0
carpet installation, flooring contractor
 + 0 more
My wife and I stopped by Aand M Flooring just to get some info and ended up going with them. We met a salesman named Jose and was very helpful from start to finish . The carpet looks great and feels even better . We had stopped by a flooring liquidator and wasn't helped till we were about to leave. the second place took down our information and made an appointment and never showed up. I wouldn't hesitate to go with Aand M flooring again.
Description of Work: installed new carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,780
Marshall T.
02/2013
5.0
flooring contractor
 + -1 more
First, I called A and M and explained the floor project we needed (carpet and vinyl). I requested that someone would come to our house with some samples and take measurements (to give us an idea of cost and suggestions on our project). The salesman arrived on time for our appointment and was helpful. Next, we went to A and M chose our materials, placed a purchase order, and later set up a delivery and installation date. I did call and make a couple of changes which our salesman took care of. Very professional Company that stand by their work and good reputation.
Description of Work: We are very pleased with A & M their sales, product quality, price, and installation team. Very important -to me- I know they stand behind their work & if any problem later they will handle the issue. We have been customers since 1992 & always satisfied with this company. I reccomend this company to anyone with confidence from my own experiences.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,628.97
Marilyn W.
01/2013
4.0
flooring contractor
 + -1 more
Went to the store for information and pricing on hardwood flooring and tile. Salesman was a little standoffish,but warmed up as conversation progressed. He was knowledgable and informative. Nice showroom with numerous product displays. Would give them an opportunity with future purchases.
Description of Work: Estimates and informational only. Actually used another service provider.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Marshall T.
10/2012
5.0
carpet installation, ceramic tile
 + 0 more
I have been very happy with not only the products but then if I have any kind of problem then they come back and take care of it. I did get some kind of deal to come in there and get some kind of discount. I also like the way they come back if you are having any kind of problems and they make sure you are happy. And they clean everything up too. A and M Flooring just do a good job.
Description of Work: I have been using A & M Flooring exclusively for years. I got all the carpets in my house from them. And then, I have beautiful vinyl flooring from them too for which I get a lot of compliments from people.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Mary Jane K.
08/2012
5.0
carpet installation
 + -1 more
It was great. They were very helpful. We had a broken waterline under our house and everyone was very kind; it was a very traumatic thing.
Description of Work: I used A&M Flooring America five years ago. They put carpeting in my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Thomas Z.
06/2012
5.0
flooring contractor
 + -1 more
The fellow I dealt with was very good. He showed me what I told him what I was interested in and he didn't try to upsell me. I would use them again in the future if needed.
Description of Work: I bought laminate flooring materials at A & M Flooring America.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,350
Toni W.
05/2012
5.0
flooring contractor, hardwood floor
 + 0 more
Smoothly. Salesman even dropped off samples at my house to help me make up my mind.
Description of Work: They removed and replaced the linoleum flooring in my laundry room. Salesman was completely on the ball; installers were very nice and very skilled.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Marilyn N.
03/2012
5.0
ceramic tile, flooring contractor, hardwood floor
 + 1 more
Everyone was easy to work with and quality was important.
Description of Work: Removed carpet and vinyl flooring, installed engineered hardwood flooring and porelain tile throughout the house.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Heather D.
10/2011
1.0
flooring contractor
 + -1 more
What is in looks great. If it ever gets finished we will probably enjoy it. We really felt we were poorly treated and feel overcharged for the inconvenience.
Description of Work: The salesman was all smiles and helpful until we signed the contract. We were told the materials would arrive in 15 business days and installation of laminate flooring in 2 rooms and hallway and vinyl in the kitchen would take 3 days. We were not notified that our product had been back ordered, a delay of a week. When they called to schedule we were told it would be 4 days. Tomorrow will be one week and the job is still not done. Apparently the materials were not ordered correctly, why no one noticed this until 4 days into the job I don't know. The work crew consisted of one to two guys, the lead put in an appearance twice. We had to call the sales manager (not what it says on his business card, but that's who he says he is) to complain. To "make this right" we were offered pads to put on our furniture feet to not scuff the floor - that I had purchased at Home Depot for $4. No one area is complete, there are baseboards not attached or nonexistant. There are no thresholds over any of the doorways. One step is not done, the bullnose in the hallway is incomplete, the baseboards that are in have nail holes in them or silicone over the painted areas. The "sales manager" couldn't understand why we thought they had "left a mess" since there were no tools lying around or dirt tracked in. When we asked if he would think this was acceptable in his home, he assured us that this type of thing really doesn't happen often. They sent a guy to work on the base boards on Sunday, but we have requested that they obtain the rest of the material, get the job finished in one day and we will never deal with this company again. Neither should anyone else.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$11,000
Response from A & M Flooring America
Dear Member, After reading this report, we obviously failed in executing a number of stages on this job. Although this was during many changes in our company, it is no excuse. I believe everything eventually got worked out and the job is to your satisfaction. If anything shows up that needs our attention, please call me, the owner, and we will get it fixed. Thank you for coming to us, and I hope to earn your support in the future. Respectfully, Lee Horwitz
david M.
10/2008
2.0
flooring contractor
 + -1 more
No problem with the sales department, but the installation was not good at all. The installer try to leave before the job was done, tried to make excuses as to why it was not completed, at one point left his helper for over 2 hr sitting on a bucket. Had to call back 3 times because wax around the toilet was seeping out and now parts of the vinyl is pealing away from the wall. Never returned my call to have the installer return my parking pass in my condo unit, still have not return it...
Description of Work: Had new vinyl in the bathroom and kitchen installed, a small job.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$875
Response from A & M Flooring America
Dear Member, We are very sorry that the installation experience happened this way. We insure that the final job is up to your expectations, but it hurts all of us when it takes time to reach that point. Tom is still here to make sure any future business with you goes off without a hitch. We certainly appreciate your business, as well as your honest input. Sincerely, Lee Horwitz Owner
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile
FAQ
A & M Flooring America is currently rated 4.5 overall out of 5.
Sunday: 12:00 PM - 5:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 5:00 PM
A & M Flooring America accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
No, A & M Flooring America does not offer free project estimates.
No, A & M Flooring America does not offer eco-friendly accreditations.
No, A & M Flooring America does not offer a senior discount.
No, A & M Flooring America does not offer emergency services.
No, A & M Flooring America does not offer warranties.
A & M Flooring America offers the following services: Carpet, vinyl, ceramic, porcelain, laminates, hardwood flooring & area rugs.