Total Home Tile & Grout Repair

This is a old house so alot of upgrades were needed. James did an excellent job. He is a Jack of All Trades! I read his other reviews that didn't give him a good rating. James knows better than the customer what needs to be done I know some customers might not like him because he might take longer due to the fact he might be working with an older house and repairs might not go exactly as customer might have thought. Older houses are never plumb and after opening up walls there more than likely will be unexpected damage underneath. James has fired some of his customers if they are difficult to work with. This is more than likely what happened with the two previous reviews. James is much better than what the previous reviews stated. He is trustworthy and works with the customers budget.

They were to repair dry rot in the roof before escrow closed. Also they were to cut down the counter as it was too close to the stove and was a safety issue. The rest of the issues that were listed were done. I have waited since August of 2017 and it is now January of 2021 and the work still has not been completed even though it was to be done before close of escrow which closed August 2017.

James and Diana are a train wreck waiting to happen in your home! My wife and I gave James and Diana a list of items we wanted done to the home we just purchaced: The 20 item list was looked over and we were told that it could be completed in two weeks, over a month later, 5 items on the list were not completed and damage was caused. Lets start in the master bath: James did a good job on removing the tub from the master shower. He was able to find/match the tile that needed to be replaced (where the tub was), but instead of keeping the offset/subway pattern of the tile, he decided to line up the bottom row of tile with the row above it making the shower look Totally Unbalanced. Glass Shower Door Install (1 Fixed piece of glass & 1 sliding glass door): James asked me if he could install the sliding glass door (against what the instructions said) on the outside of the fixed glass, to give us "a couple more inches inside the shower". He CLAIMS that he told me that the shower might leak as a result of this install, He Did Not Tell Me That! There is no way I would have approved knowing that my New Shower WILL Leak! It does leak, water goes right between the two pieces of glass. James had to think about how to fix this for Several days. Diana his business partner and manager of the business (the one that will not responde to me to this day), suggested that I just lay a towel on the floor to pick up the leak. REALLY!?! I let her know that would not be the best option. James finally got the idea to move the door to the inside of the fixed pane. After going to the store to get a replacement support rod, he found out the the shower must be put together the way he had already, and that there was a missing piece of trim the keeps the water in the shower. This tells me a few things: He did not look at the instructions before telling me that he wanted to install against the instructions, and that he did not know that there was supposed to be rubber trim to keep the water in the shower. The floor board trim that was right up against the tub was removed, and placed in the garage for me to find days after they were gone, not recut and reinstalled. Master Bedroom: James did install a ceiling fan and swap 2 prong outlets the grounded 3 prong outlets...Good Job The bummer was the ceiling fan was all the two of them did that day. Dianas Job: Aside from collecting the money every couple daysDiana painted some doors and an accent wall in several rooms... Good job (really does look good) Diand also installled a back splash around the stove in the kitchen, looks beautiful, except where the tiles had to be cut to fit...she used a tin snips, not a persicion tool as James (her partner) suggested to her. As long as you dont look to closely it looks good. 2nd Bath: James asked me to look for a vanity, I thought that is what I hired him to do. It took me some time but I found a one foot deep vanity that would work perfect. When it came time to install, James decided to make a vanity and not you the one he told me I had to find. James was nice enough to donate a granite top for the vanity but took al day to cut the holes for the faucet. 2nd Bedroom: James was supposed to hang a cieling fan, but there was never enough time. I am willing to send you pictures of their handy work before they do work at your home and you are stuck with sub-par work

James and Diana came recommended from a good friend of ours. We have been looking for someone to help with things we couldn't really do well or had time to do. We sent an e-mail and they responded swiftly and came over to assess the work to be done. Nothing was too small to do nor too big either; we had a very large laundry list. They scheduled to come for two full days to complete the work. Worked swiftly through the list. Bought materials or if they had the material already they would use it without charging us. Anything they bought, they gave you a receipt for and you would just pay that amount. Was very professional. High level of quality. They specialize in tile and grout repair. Have not tried this yet, but will soon.