First Appliance Repair

Had them out about 7 months ago to replace insides of my dryer as it was not working. Thought they did the job as our dryer worked. Then two days later the credit card I used to pay them had several unauthorized charges on it. Now 7 months later my dryer needs to be fixed again, with all of the rollers replaced, which is what they said they did 7 months ago. They are crooks. DO NOT USE THIS COMPANY.

They promptly came and gave me a reasonable bid, however it lacked details (it only provided brand names and not model numbers of units to be installed). I ask for more detailed information including model numbers, but they did not provide it, so I got it done by somebody else.

Ok service man was very efficient

excellent work, showed up on time, very professional

It was bad enough the guy immediately started talking the compressor was probably broken or there was a Freon leak but when he realized i had security cameras he demanded I turn them all off, EVEN THOUGH NONE OF THEM WERE POINTED AT HIM. When I refused he said he wouldn't work with them turned on, so I told him to leave. Next morning, I can't find my Half Dome coffee cup. I've looked for an hour and it's nowhere to be seen even though I have a small one-bedroom apt and I live alone, so there's no one else to move it. He didn't even check to see if the sensor was bad, just immediately started talking about the compressor or a leak. It freezes just fine, but it only freezes near the expansion valve, so it has Freon and is apparently not leaking.

Johe was outstanding, Very quick, thorough, professional and also very knowledgeable about all of the kitchen appliances. Would highly recommend him at Silicon Valley Appliance Service and Repair.

Both techs had heavy accents which made communication difficult. One came, diagnosed the problem and ordered that part. The next tech came with the part, but he said the part did not fix the problem, and that his supervisor, the first tech, Oscar, would call me. I had to call the company three times to get a response. Finally, Oscar returned and went to a lot of trouble to finally fix our water dispenser. We were not pleased with 1st Appliance and will not use them again.

They did a great job! They were on time and very professional.