Professional Plumbing Inc
About us
With all the new health concerns caused by COVID-19 we at Professional Plumbing Inc have increased our efforts to make sure we help stop the spread of this virus. All our technicians are now wearing a new set of gloves and booties into each home. All tools are wiped down with wipes made to kill germs, not just clean them before going back into the trucks. Hand tools are periodically dipped in rubbing alcohol to further help destroy germs. These may seem like extreme measures, but we take your health and the health of all our employees seriously. Thank you for your continued business. We are not the typical plumbers, our guys are neat and clean, well groomed, respectful of you and your property. They arrive in a clean truck that is well stocked, and best of all we don't try to charge you a ridiculous amount of money to do a so-so job. Minor plumbing leaks to replacing the sewer line in you front yard. We can handle any plumbing issue you have quickly and we are affordable. We are here to help. We want your business and it shows on every job we do. We come in and quickly solve your plumbing issues, then we clean up so well that you can't really tell that we were even there, except of course, your plumbing is working the way it is supposed to. Try us once and you will wonder why you haven't used us in the past and you'll want to use us in the future. Additional phone - (949) 646-5511, (877) 755-3519.
Business highlights
Services we offer
Plumbing Services – Repairs, Re-Pipes, Drips & Leaks, Garbage Disposals, Drain Cleaning, Water Heaters, Slab Leaks, Backflow, & Natural Gas Lines.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 8% | ||
| 3% | ||
| 1% | ||
| 1% |
JOB WAS DONE VERY PROFESSIONALY ON
BOTH LOCATIONS. I WAS VERY IMPRESSED AND WOULD NOT HESITATE TO USE THERE SERVICES AGAIN.
I WILL BE USING "PROFESSIONAL PLUMBING" TO DO A CHEMICAL FLUSH ON MY NORITZ TANKLESS WATER
HEATER, AND WOULD BE MORE THAN HAPPY TO RECOMEND THEM TO FAMILY AND FRIENDS WHO MIGHT
BE LOOKING FOR A GOOD PLUMMER.
"[Member name removed], I am very sorry you are still having the same problem as before. We will be contacting in the next 24-48 hours to set up an appointment to address this problem. We have a full 1 year warranty on all our repairs, this covers our workmanship and all the parts we supply. We believe you have already paid us to do a job and we want to take care of problems as quickly as possible. Please allow us the opportunity to rectify this situation. You can call us at 714-964-3519 directly, but we will be trying to contact you also."
Ian, the plumber, was professional. He did a fine job of installing the system. I am happy with the results. The system works as expected without any hang ups. I needed to flush the system after a certain amount of time and Ian was very thorough explaining how to do it. I followed his instructions and all is well. My family is now enjoying a healthier flow of water for drinking and hygiene. I had a budget and went over by about two hundred dollars but interviewing some other plumbers, honestly, I would do it again. From the woman on the phone at Professional Plumbing, Inc. to Ian all was professional.
- -Nick arrived promptly
- -Evaluated the situation
- -Explained what needed to be done
- There was no main clean out available inside the house, so Nick had to run the snake from under the bathroom sink to the main clean out in the front yard. He then had to snake from the front yard all the way to the city sewer line. It took quite a bit of effort to get things moving due to the extent of the stoppage. Nick not only removed the blockage, he also cleaned up the mess which had backed up in the toilet and tub. He was kind, courteous and conscientious.
This is our third time using Professional Plumbing. Mark has also helped us with previous plumbing issues, one involving an upstairs toilet which leaked through to the ceiling in the room below. Both Mark and Nick were prompt, professional, worked quickly and efficiently; they are knowledgeable and both thoroughly explain what needed to be done, what it would take to correct the situation and the cost involved.
I highly recommend them and would definitely hire them again.
|Not happy will not do this again.
"Dear [member name removed] I apologize for any inconvenience this has caused you. Unfortunately you left this review before contacting us as we do have a generous 30 day warranty on stoppages. Per our phone conversation last night, I have scheduled you for Wed Feb 19th to come back out and re cable your line at no cost. You also mentioned that you have this problem a few times a year. We would like to also camera your sewer line at no cost to you to see what issues may be causing these back ups for you. We are committed to great customer service and appreciate you giving us the opportunity to prove to you we do care about our customers and stand behind our work. Thank You Liz Barton Office Manager Professional Plumbing Inc. Thank you again for allowing us the time to remedy this situation."
Our showers were backing up and the toilets were gurgling. We figured we had a clog somewhere in the house and bought the Angie's List deal $89 for $200 of work to get the house snaked. Unfortunately our house didn't have a main line clean out so we had to find another way to get the snake into the pipes. After searching the house and going over a few options we decided to go through the kitchen clean out. This took about 4-5 hours and we were able to use the coupon with no additional costs. He was able to get the clog running but he said not to use the water that much as the main clog wasn't resolved. To get the house up and running we needed to install a main line clean out and run a larger snake to get at the real issue (which was expected to be roots from a tree). That was a Friday and as the installation would take all day we scheduled that for Monday.
Per his recommendation, we opted to put in a main line clean out in the front yard ($1,750). This was because of large trees in the front yard that he thought were clogging the drains and the main problem. We agreed because even if that wasn't the issue we would probably need clean outs at some point for easier access. Two plumbers arrived and started to work. They tracked the sewer line to find how it went through the house then were able to start digging to find the connection. There was a blockage where the cast iron pipe transitioned to the clay piping in our front yard. While there were some issues with the pipe, in general it was in working order and no tree roots were found. They finished up and said the house was in working order and we could go ahead and start using the house as usual. They didn't charge us for the camera work ($200) which was nice.
While I don't think we needed the clean out in the end, and wish we could have saved it for another time, it is done and in the future any issues that arise will be solved easier (I hope). I thought they were nice, clean and worked hard. I would have given them an A at this point after what happened next I cant.
We started to run the laundry that same night, which we had put off for almost a week because of all the issues and because he said to not use the plumbing unless it was essential. When the laundry hit the drain cycle the garage flooded. We called Professional Plumbers the next day and asked if they could come back and fix it. They said that it was impossible that any of the work they did could have caused the problem, and to fix the problem would be another service visit for a cost of $185. They were unwilling to negotiate on the price because they had already given us a deal on the camera work they did when installing the main line clean out. So $89 dollars to clear the pipes because the house line was clogged turned it to $1,840 dollars and at the end of the day the house was still clogged. Therefore I do not feel like they should get an A rating.
Licensing
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