Elite Home Energy

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Friendly and nice salesman, but wasn't fully informed.

My wife and I were very disappointed in our experience with Elite Home Energy. I am generally completely averse to door-to-door sales, but one of Elite's sales reps happened to knock on our door when we were planning to have our home painted, so I decided to give him a shot. We set an appointment for him to sit down with us and tell us about their services. He told us about a product called Cool Wall by Tex Cote. We did some quick research online and decided it sounded like the right thing for us. While the sales rep was still at our home I went in the other room and looked up the company on Yelp and Angie's List. I noticed the negative reviews, but it seemed that the negative feedback was from people who hadn't had work done and were just annoyed by their pushy sales and marketing tactics. I was honest with the rep about what I'd seen and he assured us that the folks who have work done are very happy (which the reviews seemed to indicate is accurate). The sales guy was at our house for three hours going through all the various options, taking measurements, etc. In the end, he offered us a price that seemed very fair (but it took a long time to get there), and we signed a contract to have the work done. I will say that the original price he quoted us was literally DOUBLE the price we settled on, which is a bit of a red flag in terms of a company's integrity. What if someone didn't haggle, as we did? That person would be seriously overcharged and it wouldn't be right for a company to take advantage of a customer in that way. So that was a little sleazy, but I overlooked it. The work was set to begin by the end of that week. Because we had landscapers doing some work that became unexpectedly delayed I called the phone number for the company on the Elite business card the sales rep gave us to ask if we could delay their start date by two weeks. The lady I spoke with agreed. Apparently, this was not communicated to the sales rep, who contacted me several days later to ask what was going on. I told him about the discussion I had with the person at Elite and he said I should have just communicated directly with him via his personal email address. More weirdness. As the date I arranged with the woman at Elite got closer I emailed the sales rep to confirm that we were still and quot;onand quot; and to request a specific crew that the salesman had raved about. He wrote back and said he would see what he could do and that he wanted to set up a time to discuss financing so we could and quot;set up a time for install.and quot; I wrote back, indicating that I thought we were already confirmed for the upcoming date based on my call to the company HQ and that we were leaning toward paying cash, rather than doing financing. And that was it. Nobody showed up to do the install on the scheduled day, and the sales guy never got back to me. It's been more than a month. I never felt completely settled about these guys from the get-go, but was willing to give them a shot. They blew it. I would definitely suggest avoiding Elite Home Energy. It appears that something shady is going on.

We have been receiving sales calls from this company for over a year. We ask them every time to take us off their list, and inform them that we are on the Do Not Call Registry. THEY IGNORE US. I've reported them MANY TIMES--ie, registered a complaint with the Do Not Call Registry. There are many, many, many such complaints against them on the Internet; search and see for yourself. The guy who called said their call-back number is 800-805-1003. Other info: 10661 Ellis Ave, Fountain Valley, CA, (714) 968-5304.

l was approached by a door-to-door person appearing to represent a government agency that provided rebates toward environmental improvements to my home. I was interested in exterior improvements, paint or texture coating of some kind that would retain the breathable qualities of my stucco exterior. He made a call and set me up with an appointment for a quote. It was not until this time that I determined he did not represent the agency but rather Elite Home Energy. This raised my radar... At the appointment time, the Elite Home energy guy made measurements and gave me a quote (over $15,000 for the SealCoat process they wanted to use.) Then I asked what it would cost for a re-stucco to re-coat my existing surface. He gave me a quote which was even higher... saying all the existing stucco would have to be removed and replaced with a new surface. I let him know that I'd have to save up to get that kind of work done (either the SafeCoat or the Stucco.) At this time he filled me in on the and quot;deal.and quot; The work would be financed and the bill would be paid with my annual tax bill (that's where the government gets involved.) I was greatly disappointed in that plan as it is not at all a smart way to pay for home repairs or improvements. Neither of the quotes was provided to me in writing, nor did the representative leave me anything but a business card. He was a good kid, but I don't think this was very professionally done. I believe a trusted company would give me a written quote, especially if it was something they were willing to honor for up to a year. I felt they were deceptive in getting me to my door for the first encounter implying they represented an agency meant to inform me of some ownership rights toward possible grants. Elite appears to do good work as I have read over other reports of them on Angie. But GOOD businesses don't have to resort to these practices to solicit business. They never lied to me, but you don't have to lie to be deceptive. I probably wouldn't use them for that reason alone. Not sure I could trust them.

The salesman was a Mr. John Mc Cain, (not the politician). He was very nice and accompanied my husband on a tour of the work we were interested in. He came into our home, and explained to the two us us what his companies products were, and what they could do for us. He gave us his price, and the name of contacts we were able to contact, which I did. The gentleman I spoke to had used this company twice , and was completely satisfied with their work. I also looked their name up on Angie's List, and the BBB! We hired them. Less than a week later, the work crew came to my home. A husband and wife management team handled everything, and made sure it was all done right. Three workers did the actual 5 days of labor, which was extensive, and it was fairly hot outside. They arrived on time each day, cleaned up after themselves each day, and were able to give me answers to whatever I ask. The work looks great. We are very happy with it. I was happy with the customer service. When I ask to fix something, it was fixed by the next day. We financed our work with Enerbank, 0% if paid in full on time, which we did. This was our first time hiring workers to touch our home. We would work with the people at ELITE again if needed in the future. I'd trust them to do it right.

they came on time daily and worked all day until 6 or 7 P.M. They cleaned up daily and listened to any concerns.I'd hire them again.Our salesman's name was Jon Mccain,he was very courteous and thorough.

They were twice as much as everybody else. They were kind of pushy and they expected to be signed that day. We advised them that we were looking at different contractors and they were just one of the few that we were looking at. They came out rather quickly. We called them based on a recommendation from a neighbor. They handled themselves well except for the pushiness.

Excellent work , very punctual, good pricing and easy to talk to. My new windows improved the tempature inside my home.

They were fine. We are happy with them. They just got back with me yesterday regarding some type of rebates. The estimate was exactly what he said. They did the job on time. They were lower pressure as far as the sales department and I appreciated that. They are high quality windows. I will be using them again.

WE CHOSE THIS COMPANY AND THESE WINDOWS BECAUSE THEY WERE OF HIGH QUALITY AND QUALIFIED FOR THE ENERGY STAR REBATE WHICH SAVED US QUITE A LOT OF MONEY. WE CHOSE THIS COMPANY AFTER CHECKING THEM OUT ON THE BBB, CALLED REFERENCES AND LOOKED AT THEIR WORK ON OTHER HOUSES. ONE WINDOW HAD A FACTORY DEFECT AND WAS REPLACED REASONABLY QUICK. A FEW OTHER SMALL THINGS HAD TO BE FIXED OR COMPLETED BUT IN THE END WE WERE SATISFIED.