BARTWOOD CONSTRUCTION INC

Excellent quality of workmanship and materials. Mike and crew stuck with it until everything was to our satisfaction and even provided a few small extras to make the whole look right. It was difficult to coordinate all of the work so, at times, it seemed like things lingered but any delays were worth the outcomes.

Not well. We were referred by our insurance company and assured that they were pro's and able to handle everything. The first visit they were very thorough and professional and we felt very comfortable that they would help us put our home back together after a flood. Then the trouble started. First, the main guy went on vacation, so he handed us off to another lead guy. Then that guy visited and reviewed, and then a week later he went on vacation too. The first guy wasn't back yet so the 2nd guy handed off to a 3rd. That guy came and visited and had new questions. Meanwhile we were 2 weeks into it and we were ready to get work started as we were staying in a hotel with a baby on the way. Not too long after the original guy got back, and called indicating they could no longer do the job 'because the owner doesn't want to'. Huh? We wasted almost a month, went back and forth a ton, got nothing but positive indications and multiple reviews on the project, and then all of a sudden the owner doesn't feel like doing it, and left us hanging completely. As a result we wasted 6 weeks lining up a contractor - 4 weeks with Bartwood and another 2 trying to find a replacement. Luckily we found Advanced Construction who is amazing. Responsive and professional in all the ways Bartwood is not. Extremely disappointed and I would not recommend them to anyone.

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Was thorough and checked multiple possible damage areas. Slow in responding to my emails but I guess that is understandable because they are out in the field all day. Their job was to provide the estimate and was not pushy in selling their services which was appreciated.

The technician checked for moisture in the wall, ceiling, and under the shower pan for possible leakage due cracked grout around the perimeter of the shower floor by using a very sophisticated moisture detector. He also checked the ceiling in our downstairs den for indications of water travel on the ceiling. He determined there was a splash coming out from under the shower door, but no leaks in the ceiling, walls or shower pan.

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Mike Westler was very honest and reliable. He was great to work with. They were responsible and showed up on time for the appointments. They were very professional and careful in my home. He brought in two subcontractors, one was outstanding, the other was did not do great work, this is why the quality is rated a C.

Obviously, from the F, you can tell it did not go well. I have read some positive reviews, but we did not have a positive experience. A pipe broke in the ceiling of our house over some electrical stuff on a Thursday afternoon. The insurance called Bartwood. At first they seemed to be on top of things, but could not get a crew out until late Thursday night...and we had no electricity. So they said they would come Friday morning. Later they called and said there was another job, so they would be out Friday at noon. On Friday at 12:30 they called to say the crew was at another job and would be between 2 and 4. Finally around 24 hours after the emergency call to the insurance...Bartwood was on scene. I heard the tech on his cell with someone saying he was not going to put any blowers in my house because he had to take them to his next job and that we would need to wait until the other guy came out on Saturday. Then they measured a few things, Blue taped some things for removal took copious notes for 30 minutes and he told me he could not put blowers because there might be asbestos. At this point we still had no power, but the electrician that Bartwood arranged for was due out at 5. Well....I questioned of course why they had not tested for asbestos if they were concerned, and my house already smelled horrible after 24 hours of sitting in water. He said he could not help because he had to go to another job. My objections at least got an environmental company there at 6 on Friday (the first one wanted to come at 10pm...to a house with no power...to test for asbestos...hmmm...) The asbestos company said we would have results Saturday morning. The electrician was able to give us some partial power in the house Friday evening...but none in the damaged areas. Saturday morning...no Bartwood, no results...a crew arrived a little after 11, ...again with some blue tape and extensive note taking. They were measuring rooms and areas no where near the water damage, claiming that our insurance asked them to...I call b*******. No insurance company wants the emergency company who still has done no real work 44 hours after the pipe broke to measure the master bedroom upstairs!!! They also claimed that they had to leave to go to another job and It was only after my husband yelled at them that they agreed to leave two fans under the carpet in the family room. Who knows what was growing in the walls by now...drywall was peeling off and dropping to the floor, chunks of the ceiling came down...it was a mess. I made dozens of phone calls on Saturday and no one responded...no one on Sunday either. So that ad that says they respond to emergencies 24/7 - its a lie. Bartwood was fired on Monday morning.

They are fantastic. Everybody is involved and top-notch. If you ask them for something or if they see something wrong, they will take care of it.

They were so fantastic to work with! Everything was very professionally taken care of, and if I asked them to do anything I knew that it would be taken care of. I was completely satisfied with them. They only like to stick with insurance claims usually, which is unfortunate, since this is a great company.