great. fixed it without incident. works percectly now.
Description of Work: leaky batjoom faucet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
M. E. S.
02/2017
5.0
plumbing
+ -1 more
They were very thorough in diagnosing and correcting the problems. We felt like they treated us fairly. They were very friendly and very pleasant. They seemed knowledgeable of what they were doing and everything they did worked properly. I have been using them for a year now.
Description of Work: Wyckoff's Plumbing replaced a faucet, installed a dishwasher, and replaced the mechanism in the toilet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$500
M. E. S.
02/2017
5.0
plumbing, drain cleaning
+ 0 more
We will use them again.
Description of Work: They had to repair a burst water line outside and we also had them replace a faucet, and clear the clogged drain.
Rating Category
Rating out of 5
Yes, I recommend this pro
Gaylene D.
03/2016
4.0
plumbing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard M.
07/2015
4.0
plumbing
+ -1 more
unknown
Description of Work: Replaced under sink drains and repaired shower stall plumbing, adding a freeze-protection drain and shut-off. Cost was magnified because of $400 travel charge to our remote location (two visits).
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
marcel B.
05/2015
5.0
plumbing
+ -1 more
It went great the guy who came out to fix my sink looked at it for a couple of minutes, told me what was wrong with it said he had to leave for a minute to go get a part for it he was back within a couple of minutes fixed it within a couple of minutes and that was it.
Description of Work: They came in and fixed what our property managements "handy man" tried to fix(but made worse).
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ron G.
01/2015
5.0
plumbing
+ -1 more
unknown
Description of Work: Took apart 2 kitchen faucets and restored pressure. Pressure had been so low that our tankless hot water heater would not come on. Really nice to have the repairs. Plumber very friendly and competent. Called on a Saturday and they came out following Monday.
Rating Category
Rating out of 5
quality
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
Jean K.
10/2014
1.0
plumbing, home remodeling
+ 0 more
I waited for Wyckoff's to call me re: the estimate, but as of more than 1 week later, no phone call. So I called Wykoff's this AM and the young woman on the phone told me that many estimates, including mine, had not and quot;been typed up yetand quot;. She said I could expect the estimate faxed to me by the end of the day, and told me she couldn't read the estimate amount to me over the phone (for some reason). Later today, the office manager Brenda McKenzie called me and told me in an impolite way that the plumber who had done my estimate over a week ago was sick today and she needed to ask him some questions before the estimate would be ready, which would be at least by Monday (3 days from today). Since she did not apologize for my inconvenience, I told her that these delays were unacceptable. She spoke over me in a loud, aggressive voice and obviously did not care that I had been inconvenienced and obviously did not think she should provide good customer service. I realized that it was not that the estimate was not and quot;typed upand quot; over a week after the estimate date, but that the and quot;bossand quot; had not gone over the estimate for over a week to write the actual monetary amount/estimate down. It was obvious that Brenda McKenzie did not think that she might call the plumber to get her questions answered so she could get me the estimate today, but that she felt fine giving me very poor and quot;customer serviceand quot; by making me wait at least 3 more days and being incredibly rude and aggressive with me over the phone. I asked to speak to the office manager to complain about Brenda's aggressive, callous behavior but then she told me she was the office manager. I asked to speak to the owner but apparently he was not there today. Because of the very poor customer service at Wyckoff's, that made me feel I was doing something wrong to complain about a valid concern re: an absurdly late estimate, I will never enter their store or use their services again. My brother, who is a contractor in Humboldt Co., said he will also never use their services again and if asked for a referral for plumbing services, will never recommend Wyckoff's. I am hoping the owner reads this review. I am sorry for the staff who work under Brenda McKenzie as her behavior toward me, at least, was totally unacceptable.
Description of Work: I had a young plumber from Wyckoff's over to do an estimate to place 2 bathtubs on 10/9 at my property in Fortuna.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,000
Response from Wyckoff's Plumbing
[Member name removed], In response to your view, it is unfortunate that we were unable to meet your expectations during your time of service. As per our business policy, we must service our customer based on a first come first serve basis with critical service work being our top priority. Unfortunately, that means that our free estimates sometimes do not receive our immediate attention. We do our very best to ensure a quick turn-around time for our estimates. We only present our estimates in written form to ensure common understanding of the work to be done at the listed price. We choose not to verbally communicate estimates over the phone, especially when the plumber needs to provide more details so we can can confirm information. The manager of our store tried multiple times to make right by getting the estimate out to you the same day you called to explain your concerns, but she found it difficult to carry on a conversation without being interrupted or having to continue to repeat herself. It was clear that the conversation was not going to come to a conclusion that would satisfy your demands, even after attempts to fix the situation. As a family-owned business we pride ourselves in doing everything we can to provide excellent customer service and display professionalism. While the tone the manager displayed was stern, it was in frustration due to repeated attempts to have a civil conversation to resolve your concerns. At the end of the day, we do want to give the best customer service possible, and it was evident per our conversation that our business was not the best match for you. We hope you were able to find a contractor that was able to better assess and meet your needs and we appreciate the feedback so that we can continue to provide the best service to all of our customers. Best regards, Wyckoff's Plumbing Management
Paul D.
06/2012
5.0
plumbing, wells
+ 0 more
This last service was to the pipe near our well. The pump kept loosing it's prime. The came out, found the problem in a few minutes and fixed a fitting with parts on the truck. Went very quickly.
Description of Work: Wyckoff's has done plumbing for my and my community water system for years. They have always solved the problems quickly and have shown up on time. Their retail locations are fully stocked with what ever you need for any plumbing job. They are very nice with advice on plumbing that I can do and if I can't do it myself they fix it right the first time.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Rollin A.
03/2012
5.0
plumbing
+ -1 more
They sell retail as well as plumbing It was for my mother, she hadn't been here, just passed away, and they corrected a leak in the bathroom at this location. I give them high ratings and will continue to use them in the future.
Description of Work: They corrected a leak in the bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
CARLOS D.
08/2011
5.0
plumbing, home remodeling, gas leak repair
+ 1 more
EXCELLENT WORK ON KITCHEN REMODEL AND VERY PROMPT SERVICE. ALWAYS SHOWED UP ON SCHEDULED TIME.
Description of Work: GENERAL PLUMBING WORK ON KITCHEN REMODEL AND INSTALLED A GAS LINE TO CONNECT TO STOVE ALSO. INSTALL NEW KITCHEN APPLIANCES IN KITCHEN.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Kitchen and Bath Remodeling,
Drain Cleaning,
Natural Gas Lines,
Wells and Pumps,
Sewer Cleaning,
Water Filtration and Softening,
Water Heaters,
Septic Systems,
Excavating
FAQ
Wyckoff's Plumbing is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 5:30 PM
Tuesday: 7:30 AM - 5:30 PM
Wednesday: 7:30 AM - 5:30 PM
Thursday: 7:30 PM - 5:30 PM
Friday: 7:30 AM - 5:30 PM
Saturday: 9:00 AM - 5:00 PM
Wyckoff's Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Wyckoff's Plumbing does not offer free project estimates.
No, Wyckoff's Plumbing does not offer a senior discount.
No, Wyckoff's Plumbing does not offer emergency services.
No, Wyckoff's Plumbing does not offer warranties.
Wyckoff's Plumbing offers the following services: All of your plumbing needs,septic tank pumping, and sewer line cleaning. Faucet repair water heater installations and water softeners.