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"FRAUD or NEGLIGENCE? In January of 2022, I accompanied my 89 year-old mother, for whom I am a caregiver, to Carmona's Appliance Center to purchase a new refrigerator. We ended up purchasing a Whirlpool refrigerator which was discounted $100.00 due to a small dent, which the salesman said most likely occurred during shipping. Carmona's Appliance delivered and set up the refrigerator. A few months later, I happened to look up the model number, to order filters, and discovered that we had been sold a 3 year-old refrigerator, and not a new one. It should be noted that Carmona'a does not sell used appliances. Moreover, I discovered that the bottom plate of the refrigerator was missing and, consequently, wires running from the refrigerator to the freezer were dangling onto the floor. My mother went to the store, on two occasions, and requested to exchange this 3 year-old model for a 2022 model, noting that if we had known this was not a new model, we would never have purchased it. On both occasions the salesperson stated that he would have to speak with the store manager, and they would call her "in the next couple of days." She didn't receive a call on either occasion. Accordingly, I accompanied her to the store on November 11, 2022, and spoke to Jeff White, salesperson and explained the situation. Again, we were told that he needed to speak to the manager, whom he called on his cell in our presence. He left a message for the manager, then told us that he would call "in the next couple of days" to resolve the issue. That was 3 weeks ago and we still haven't heard from Carmona's. Not only did Carmona's fail to inform us that the "new" refrigerator we were purchasing was in fact a 3 year-old model, they seem to be stonewalling us in our efforts to rectify the situation until the warranty runs out."

"Was dispatched through American Home Shield. Waited for a lengthy amount of time for him to return our calls and show up. When he did, it was always late evening. Got our unit working on the first call. Told us if it goes out again, to not call American Home Shield and to call him direct. The system failed again within a couple days. Took several days for him to return our calls and for him to again come out. The 2nd time he informed us the compressor and completely blew up and was in parts on the floor of the unit. Said he would submit a report to American Home Shield. This was on 1-4-2022. Today is 2-24-2022 and a report has yet to be filed. Last night it was 27 Degrees and we still have not heater. This clown, on he second visit, mentioned he thought maybe someone manipulated our unit to cause it to fail. He was the pervious person to look at the unit. Makes one wonder doesn't it? American Home Shield has told us we should not have called him direct. Now we are having to look for someone else to look at our unit. This clown is dishonest and failed to submit his report. As a result he has cause a hardship for us. I recommend you look elsewhere if you need service. If you go ahead and use this company after reading this, you get what you derserve."